LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,858 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried button out 2 days after receiving it ( for my Mother's use ) and the emergency responder had the incorrect name / address and no record of my Mother. I had submitted the " on- line " questionnaire with all the contacts and details but the responder did not know these and I had to go over them to her. I just hope this is being sorted now and will try out the emergency response again on Tuesday . To make sure the registration goes through ok”

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Posted 3 years ago

“Peace of mind for my family. Set up service great.”

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Posted 3 years ago

“Had the lifeline in for 4 days now, was quick delivery and a very easy set up all is working great at the moment !”

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Posted 3 years ago

“Great service - ordered one day delivered and set-up following day. Really easy to install and very helpful response / admin Team for the install / initial Test. Real piece of mind for my elderly Mother and her Sons and Daughter.”

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Posted 3 years ago

“Beware we paid £199 for my late mother in May for 1 year subscription. She passed away in July and they will not provide a refund. They provide a transfer to someone else, what use is that? They demand the equipment back which I think has more than been paid for over the last 3 years? They must be making so much money out of the elderly who have to go into a home or pass away. Very disappointed with this company”

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Posted 3 years ago

Dear Anne, Thank you for your feedback and for bringing this matter to our attention. On behalf of us all at Lifeline24, I am very sorry to hear of your loss and hope you are doing well at this difficult time. I am sorry to hear that our cancellation policy was not made clearer to you. In regards to the system, you are more than welcome to hold on to your alarm for the remainder of the term. There is no rush with returning the system. This is why we offer a transfer so that you can make use of your remaining time. However, as the alarm is provided on a rental basis it does need to be returned to us. You are paying for the rental, monitoring, and upkeep of the alarm and as such you do not pay for the equipment itself. Unfortunately, as we have had to take out a full year of service in order to provide you with such a discounted price we are unable to provide a refund at this time. If you have any further feedback, or if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“It seem very good. but we hope we never has to use it. Thanks.”

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Posted 3 years ago

“the item in question has not been received so please cancel the order and make e refund,please and advise”

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Posted 3 years ago

Dear Gwilym, Thank you for getting in touch. I am very sorry to hear that you have not received the Big Button Phone you ordered from us. I have escalated this to our Senior team. One of my colleagues will be in touch very shortly. In the meantime, please let us know if we can be of any further assistance. Kind Regards, Lifeline24

Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Very impressed, staff great and informative and I have peace of mind!”

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Posted 3 years ago

“Very pleased with quick delivery and quality of product, also easy installation”

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Posted 3 years ago

“I'm completing this on behalf of my mum. I'm absolutely delighted with the service from Lifeline. When setting it up every single person was friendly and helpful. It's the same with my 90 year old father in law, when we do the monthly check the staff are always very pleasant and the calls are answered speedily. It gives me and my family great piece of mind and at a very reasonable cost too. Very satisfied so far!”

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Posted 3 years ago

“Unfortunately the mobile signal seems to be poor so quality of sound from our box is not good. I rang Customer Services who first said erroneously that we didn’t have a lifeline24, then after some delay, advised us to move the box nearer a window. This has made no difference.”

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Posted 3 years ago

“Ordered at 10.00am on a Sunday and it arrived 11.00am on the Monday. Superb service.”

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Posted 3 years ago

“Ordered Friday afternoon and arrived Saturday morning, easy to set up with clear instructions. Purchased for my Father, I spoke to him today(Monday) and he's quite happy with it and hardly knows he's wearing it.”

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Posted 3 years ago

“Found the operators very helpful when setting up the alarm. It arrived within 48hrs. I did not order till the Saturday, and it arrived early Monday morning. Many thanks.”

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Posted 3 years ago

“Ordered on the Saturday, arrived on Monday. So easy to set up. Very helpful people at the other end when testing it. They answered very quickly. So I now know if I need them, they will answer straight away.”

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Posted 3 years ago

“Really happy with the support I got ordering the lifeline. It came within 24 hrs and was easy to install. We tested it and the call was answered really quickly and calling my father in law by name. Hopefully we won’t need it but I think it will be just the safety net we need.”

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Posted 3 years ago

“Still waiting for the information to set up my fathers alarm. In the meantime he has fallen and ended up in casualty.”

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Posted 3 years ago

Dear Heather, Thank you for getting in touch and for bringing this matter to our attention. I am sorry to hear of your Father's fall and hope he is recovering well. I can see a member of our Customer Service team has contacted you and has been able to provide you with the information you required. If you require any further assistance please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“Terrible Company with horrendous Customer Service. Immediate red flags from the beginning. I ordered the alarm and paid in full but didn’t open for a couple of weeks as I was awaiting my mothers discharge from hospital. While awaiting I received an email stating it was due for renewal and requested over €40. I rang to ask why it was up for renewal after only a couple of weeks and the agent disconnected my call- clear call avoidance. I was eventually told it was an error but the service didn’t fill me with confidence at this stage. When I rang to set up the alarm the agent again disconnected my call - quite obvious call avoidance AGAIN. I rang back and spoke with an agent Vincent who was the only decent person and was somewhat helpful. After completing tech test my line was not suitable. I was advised they would send a label to return fill out and I would need to return equipment. I asked would I receive a full refund and was advised yes. I waited for the label and once received I sent all equipment back via registered post which cost €18.50. I rang to query refund and was told it would be minus the set up fee of over €100? This is for equipment that was NEVER USED. Will not be letting this go.”

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Posted 3 years ago

Good Afternoon, Thank you for getting in touch today and for providing us with your feedback. I am very sorry to hear about your experience. This certainly is not the level of service we aim to provide and I am sorry to hear that we did not meet your expectations at this time. I would like to apologise that you were incorrectly contacted about your renewal. This was due to an admin error with our systems but please be reassured no payments were taken or organised. Our team would certainly never disconnect the line intentionally and I am sorry to hear this happened. Our setup fee is non-refundable as it covers all of the costs of making an alarm ready to be sent out. This including testing, linking, and pre-programming the alarm unit as well as the administration costs of opening an account with the Alarm Response Centre. Although the alarm may not have been used the account was active. However, due to the circumstances surrounding the cancellation, a full refund has been processed at this time. From looking into your account, it appears that there was not a fault with the alarm unit. However, the systems do require a working landline - which you did not have. We do also send all of our customers a Freepost Returns label at the point of cancellation. This means that you do not have to pay to return the alarm. Following our complaints policy, your complaint will be escalated to our Senior team so that we can review how to improve this service going forward. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24.

Posted 3 years ago

“I have had my lifeline GPS pendant for about 4 months. On the occasions that I have had to contact them ( no emergencies just queries) I have found the staff extremely helpful. Unfortunately I accidently broke the pendant chain on Thursday night. Ranfpg Friday morning. A message left later in the day to say that replacement had been despatched. Chain arrived this morning. No charge. Excellent service. Hope I don't have to use pendant in an emergency but I feel very secure knowing it is there if needed. Would recommend.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,858 reviews