LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Far to exspensive for what it is very hard to get key holder back in box and was meant to come with wrist band which I didn’t receive would not have got it had I realised how expensive it was”

Helpful Report

Posted 3 years ago

Dear Philomena, Thank you for leaving your feedback. I am sorry to hear that you have found the system to be expensive and you did not receive the wristband you were expecting. A member of our Customer Service team will be in touch very shortly to organise a wristband for you. We are the cheapest national provider of the system and will price match should you be able to find the same system for less. Again I am very sorry to hear of the difficulties you have experienced with your account. I hope we are able to get in touch soon to resolve this for you. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Simple to set up and it’s reassuring to know that I can call for help. I haven’t had to use it yet and hope I never do”

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Posted 3 years ago

“After a problem arose with my existing box a replacement was dispatched straight away by courier 5 star service”

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Posted 3 years ago

“Great company, great product, easy to install, peace of mind for loved ones living on their own”

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Posted 3 years ago

“My daughter asked me to get an alarm after a stroke she is reassured I will be able to summon help easier and faster. Delivered next day easy to set up and check its working OK x Happy to feel safer in my home x”

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Posted 3 years ago

“Great service I was wondering they never tested someone lying on the floor to see if that works”

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Posted 3 years ago

“Arrived quickly and easy to install. Staff very friendly on the test calls.”

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Posted 3 years ago

“Impressed with the initial efficiency and professionalism Box arrived safely I have a physical disability. It would have been good to have someone visit with the box and fit it and explain things.”

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Posted 3 years ago

“Installed yesterday, very efficient support team, easy to set up, delivered within 24hrs. Huge relief to have piece of mind.”

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Posted 3 years ago

“I only had this item on Wednesday and l am happy that it is up and running. Only one friend on my list but need to have two more listed.”

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Posted 3 years ago

“Only just set up so no actual experience of use yet to review (hopefully won’t need to !) purchase sales team excellent full of advise most helpful Delivery fast arrived next day after ordering after 5pm Set up seemed easy enough Peace of mind for my mother is hopefully achieved with this device Thank you So far 10/10”

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Posted 3 years ago

“I’m hoping the service is going to get better. The unit was delivered to the wrong address, the direct debit mandate wasn’t set up and you took the full amount out of my account straight away. It was apparently a computer glitch but we have set it up today and the information still hasn’t been sent over to the call centre I’m assured it has now been done But I’m lacking in confidence”

Helpful Report

Posted 3 years ago

Dear Belinda, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear of the problems you have experienced with the setup of your account. I have organised for a member of our friendly Customer Service team to call you to ensure that you have received your alarm and the account is now set up as you expected. I can confirm that we have now received several successful tests from your alarm with the full profile you set up online. I believe there has been a bit of a miscommunication. Our Fall Detector plan when ordered online is taken as an Annual subscription. The full payment is taken when you place your order. We do also request a Direct Debit mandate but this is set up for the following year. I can see that you have since been in touch with our team who have amended your plan to be taken three-monthly in the following years. Again I would like to apologise that you did not receive the alarm as expected. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Just installed my new lifeline 24 box ,it was so easy to set up. I done the test by pressing the red button around my neck , within a minute I had a person talking to me through the lifeline 24 box. So pleased with the package.”

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Posted 3 years ago

“The service was brilliant from oder to easy installation”

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Posted 3 years ago

“I called to cancel the lifeline service as my mum is end of life and I was not allowed a refund. I have paid for 3 months and because 4 days over cooling off I was not entitled to anything. Even though my mum has 24 hrs if that. They wanted me to see if someone else could use the service and when returning the equipment I am expected to pay. I find this very bad for a grieving family.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for getting in touch to provide us with your feedback. On behalf of us all at Lifeline24, I am very sorry to hear of your situation and hope you are doing well at this difficult time. I am sorry to hear that you are unhappy with our cancellation policy. Please be reassured there is no charge for the return of the equipment. I can confirm that a Freepost label was emailed to you at the point of cancellation. From looking into the account I can see that you did order the first 3 months upfront but are now almost 2 months into your plan. You are more than welcome to hold onto the system for the remainder of your term or we can organise for a family member or friend to make use of the remaining time. Again I would like to apologise for any difficulties you have experienced with cancelling your account. If you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“A Godsend”

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Posted 3 years ago

“Had my Had my life line fitted couple of month's ago I have tester it a couple of times got answer within minutes brill service thank you”

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Posted 3 years ago

“Had the alarm put in for my husband to allow peace of mind if I am not at home with him as he prone to falls and mini strokes. Installed 2 months ago but thankfully not had cause to use system. Son in law installed system for us and whole business was completed in half an hour. Customer service excellent and price just right. So glad we had this system. We can breathe out now!”

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Posted 3 years ago

“The lifeline system as given our family peace of mind that if my mum was to fall at anytime she has the capability to call for help. Very reassuring.”

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Posted 3 years ago

“Perfect timing.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews