LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't got an order number and the registration form will not allow me to proceed without one. Didn't have an email welcoming me to Lifeline24. Didn't receive the set until two days after ordering. Having difficulty understanding the installation details.”

Helpful Report

Posted 3 years ago

Dear John, Thank you for getting in touch. I am sorry to hear of the difficulties you have experienced with the setup of your account. From looking into your order, I can see that you ordered online meaning that your order number will have been sent to the email address you provided. All of these emails are automated. I would recommend double-checking in your spam folders just to be sure. Should you wish, I can resend this information or to a different email address. Thank you very much for bringing this error to our attention as I have contacted our web team to investigate why this email may not have been sent. I apologise that there was a delay in the receipt of your alarm, unfortunately in some areas, the Christmas post means that deliveries are a little unreliable. However, I am pleased to hear you have now received your system. Our friendly Customer Service line is open 24hours for any queries you may have and the quickest way to resolve any issues is just by giving us a ring. If you are having difficulty with the installation details I can also schedule a call back from a member of our Technical team. Again I am very sorry to hear of the difficulties you have experienced. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent service, makes me feel quite safe when I am alone in the house. A relief for my husband on the few occasions he is out. Thank you.”

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Posted 3 years ago

“Bad start because the wrong item was sent and now I don't have it to get started like I needed to. Really upset.”

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Posted 3 years ago

Good Evening, Thank you for getting in touch and for leaving us your review. I am very sorry to hear that you received the incorrect item. I can see that you have now received the correct item and have tested through successfully. Again I would like to apologise for any upset or inconvenience caused. Please let us know if you require any further assitance. Kind Regards, Rebecca

Posted 3 years ago

“Telephoned and spoke to Ryan who was very helpful he went through the best package that would suit our Mum”

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Posted 3 years ago

“It was installed yesterday. So no thing to say”

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Posted 3 years ago

“It has given me peace of mind Very helpful when I was settimg ip.”

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Posted 3 years ago

“very helpful”

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Posted 3 years ago

“A very smart box that is easy to read and use. The set up was efficient and easy.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“No soul, charged for missing pendant after mother died My mother had a lifeline alarm and passed away part way through the rental period. I returned all the alarm equipment at their request although one of their pendants was missing. They want the estate to pay for the cost of the pendant as it's termed rental, despite my mother only using part of the rental period for the year. Unbelieveable. Fall alarm was too big. Can't comment too much on the service as my mother didn't make a great use of it, but not impressed with the effectiveness and practicality of the equipement. She couldn't cope with the size of the fall alarm.”

Helpful Report

Posted 3 years ago

Dear Colin, Thank you for getting in touch. On behalf of us all at Lifeline24, I am very sorry to hear of your loss and hope you are doing well at this difficult time. We do not make any money from replacement equipment. It is simply that as the equipment is rented it needs to be returned or the cost of it covered. Due to the circumstances surrounding your account closure, our accounts team have agreed to half the outstanding payment. This is now significantly less than what it costs us to purchase a pendant. I can see that you did briefly have a falls pendant but this was swapped to a standard push button in 2017. The standard button is very discreet - no large than a teaspoon whereas the falls detector is more the size of an apple watch. We have numerous different buttons and wearing options so we can provide what is best for each user. We do hope that our users may never need their alarm, but it is there to provide reassurance and peace of mind in case anything was to happen. Thank you again for your use of our service and for leaving us your feedback. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Excellent service very efficient”

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Posted 3 years ago

“Excellent service , I was impressed by the patient young man explaining everything to me , thank you 😊”

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Posted 3 years ago

“Easy to order, easy to setup.”

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Posted 3 years ago

“Excellent service and advice, all advisors so easy to talk to, answering all queries which was so helpful which reassured that the correct life was being purchased. Give so much peace of mind for my mum and dad. Thank you.”

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Posted 3 years ago

“After ordering on Saturday it was delivered and installed today. Thankyou.”

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Posted 3 years ago

“Very quick service and installation.staff were helpful and patient during the testing stage.”

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Posted 3 years ago

“Absolutely superb. Within 36 hours of installation it and Lifeline saved my mother in laws life.”

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Posted 3 years ago

“So far, so good. Setting up was achieved without any problems. The acid test test will come if an emergency arises. A nagging doubt is that will it work when required. Is it possible to have periodic checks to confirm continued functionality?”

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Posted 3 years ago

“From the moment I spoke to a member of your customer services dept, it was friendly, helpful and all my questions were answered putting my mind at rest.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews