LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to complete the forms online. The equipment came the following day at the allocated time. It was a couple of days before I was able to set it up for my sister. The connections were easy and the help from the set-up team was excellent.”

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Posted 7 years ago

“It was a very good product with the option of both a necklace and wrist alarm at a very reasonable price.”

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Posted 7 years ago

“Very easy to understand products. Easy to order. Fast delivery. Very helpful staff. Happy elderly relative. Thank you”

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Posted 7 years ago

“It was very easy to set up and show my parents they are very pleased with it a feel a lot safer”

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Posted 7 years ago

“Clear website. quick response to my emailed queries. Simple ordering and delivered the next day as promised. Helpful people on-line, on the lifeline and via your support number. All very reassuring.”

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Posted 7 years ago

“Excellent explanation and help from staff.”

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Posted 7 years ago

“Lifeline has made me feel safe when alone and I will test my pendant next week”

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Posted 7 years ago

“I found that the whole service was very good and very prompt.”

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Posted 7 years ago

“Your advertising on line, implies that the annual cost is £119.00. But with a set up fee of £39.00. The first years payment is £158.00. The second years payment is £154.00. So your annual costs are not £119.00. A little confusing I thought. Apart from that I believe the service is excellent.”

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Posted 7 years ago

“Early days yet -so0 have not used it (and hope not to have to!!). When muy son installed ty on Saturday last (25th~), he was very pleased and impressed with the help he was given. Thank you so much.”

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Posted 7 years ago

“Very fast service, from the original phone call to installation in less than 48 hours.”

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Posted 7 years ago

“Very efficient and friendly service in answering questions and getting all the kit to us at the agreed date and time. No complaints there. One caution on DPD delivery however. Delivery man knocked on the door within the agreed hour time-slot but before my mother had made it to the door (not very far and she is not disabled) he had walked away and texted me that he was 'unable to deliver as no-one at home'. I rang mother in a panic and she said she had the parcel as a neighbour was passing. Given that these deliveries are made by definition to older or disabled people this needs to be addressed. I know delivery people are under enormous time pressure, but this is not acceptable. It would have been a massive inconvenience had she not retrieved the parcel as we were travelling from a good two hours away to set it up for her.”

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Posted 7 years ago

Dear Mr Hutchinson, Thank you for your feedback. I am pleased to hear about your experience with our Customer Service team, this positive feedback will be passed on to all members. I am sorry to hear that the delivery driver did not wait a substantial amount of time in order for your mother to reach the door. This will be followed up with the courier company directly in order to make them aware of the situation and prevent this from happening again in the future. It is our aim that all of our customers receive exceptional service from start to finish and I hope that if you or your mother require any further assistance in regards to the alarm system, you will not hesitate to contact our Customer Service team. Kind Regards, Hannah

Posted 7 years ago

“It gave me peace of mind if I fell as I'm on my own”

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Posted 7 years ago

“Very quick and straight forward to set up.”

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Posted 7 years ago

“I have contacted your offices on several occasions and have always had a pleasant experience! Girls are well informed, polite and extremely reassuring. Thank you!”

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Posted 8 years ago

“I am very glad that my cousin told me about Lifeline and now I feel very safe knowing that if something goes wrong I need only press my button. We know that we are old but still think that we can do what we did 10/15 years ago.”

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Posted 8 years ago

“So far I have been impressed with the Lifeline 24 service which I have set up for my independent 93 year old father. When choosing a provider I decided to call and speak to someone in the contact centre rather than just rely on the website and the person I spoke to was professional, helpful and empathetic. Her colleague was similarly courteous and efficient when I called back to arrange and pay for the service and the process was quick, easy and the box of goodies arrived next day, simple to install and my Dad is delighted and reassured - he even had a service/courtesy call the day after installation. He may never need to use it but if he does we both feel assured that he will get the response and support he needs.”

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Posted 8 years ago

“Did as it said and delivered the next day. The instructions were so clear and setting up was very easy. Peter Thorpe”

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Posted 8 years ago

“Very clear , supportive & professional”

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Posted 8 years ago

“From phone enquiry through to set up and test was extremely easy.”

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Posted 8 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews