LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“I had a problem with my previous LifeLine box. It told me that battery was low and had a red flashing light. After a couple of times trying to have the system re-set, I was told that I needed a new Box as the back-up battery had obviously failed. This was on the Friday. The new box with instructions on how to fit the various cables arrived first thing on the Monday. I was delighted to have it up and running perfectly so quickly and felt much more secure. Thankyou”

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Posted 1 year ago

“Price very comparable to other companies. Customer service excellent and very courteous. Delivery was on time. Did not get a confirmation that my application was processed but it was easy just to confirm by telephone before setting my alarm up. Alarm inconspicuous and sits in a corner of the room. Wrist band easy to wear.”

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Posted 1 year ago

“Absolutely disgraceful I revive a call from lifeline24 saying my Nan pushed her button 5 mins ago and haven’t heard anything so I rush around to hers to check everything is ok. All is fine so I go to the box to connect through to lifeline24 and give the all clear I’m connected straight through to the line and for about 3mins all I can hear is them all laughing having a joke amongst each other while I’m sat there saying hello repeatedly!!! So now take it into context what If that was your loved one on the floor begging for help and that’s happening is them joking and having a laugh in a office I don’t think they remember it’s others life’s they playing with be more professional be better this encounter has made me sick and worried about this service”

Helpful Report

Posted 1 year ago

Dear Adrian, Thank you for your review and for taking the time to leave your feedback regarding the Service. I am sorry to hear that your expectations for the Service have not been matched by your experience. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind Regards, Cordelia

Posted 1 year ago

“Have cancelled my order and expect a refund. I am also waiting for a postal label via inbox, so that I can return the equipment.”

Helpful Report

Posted 1 year ago

Dear Miss. Boyd, Thank you for your feedback today and for taking the time to leave your thoughts on the Service. I am sorry to hear that you have been unhappy with the cancellation thus far. However, I can confirm that, as you are cancelling within 30 days of your initial order, that you will receive a refund of the Service Charge that you have paid. A free post label has also been emailed to you to assist with the return of the equipment. Kind Regards, Ash

Posted 1 year ago

“Very efficient service, good customer service experience, very helpful and polite, gave my mum and myself choices of different pendants.”

Helpful Report

Posted 1 year ago

“Do not take on the services of this company. They continue to charge me for a device that I have sent back as soon as my mother died. I am now being charged, for an item that was for my dying mother, a year after she has passed because they claim they never received it. I told them this, and they have not stopped calling, sending letters, and now taking money from my account. Utter disgrace - take your business elsewhere. Edit/ update: their private messages did nothing but repeat their assertions - it’s just them taking the discussion away from eyes that can see their shoddy service levels especially given the vulnerability of their target demographic”

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Posted 1 year ago

Dear Tommy, Thank you for your updated reply further detailing your thoughts on the matter. I am sorry to hear that you were unhappy with the discussion that we held over email. I will raise your feedback with the relevant departments for further review. Kind Regards, Fiora

Posted 1 year ago

“Pleased with the quick response but disappointed with the plastic pendant as my friends have a more attractive looking pendant and I was expecting the same one .”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review and for providing your feedback on the Service. I am sorry to hear that you do not like the aesthetics of the Pendant that you currently possess. To ameliorate this, I have arranged for a member of our Customer Service Team to contact you to discuss the different options we have. Kind Regards, Cordelia

Posted 1 year ago

“Having purchased this system 2 years ago and not needing to use it I was considering if necessary when yesterday I got a call that my 88 year old mother had fallen, not hurt thank fully but could not get up. I called as requested on arrival home, and Mum said the person she spoke to was very calm and reassuring - even shouting across the room. I rang today to update some information and the lady Penny was helpful and made the changes with no issue. So thankful to have this - now I truly do feel reassured that mum has help when I am out.”

Helpful Report

Posted 1 year ago

“I was surprised to find that the pendant does not find an outdoor connection even in some very 'connected' locations, such as Wisley Horticultural Gardens, mid Surrey, and by no means remote. This is very disappointing, as the reason I opted for the new 'Go' pendant was so as to remain connected when 'out and about'. Also, on trial emergency calls, the sound quality of the call handler's voice is often indistinct. The battery life is also disappointing, and it is often necessary to re-charge during the day, just when the pendant is needed. I wonder if this is very new technology, and not yet sufficiently tested. I would really like to know; please let me know (annbrumfit@yahoo.co.uk).”

Helpful Report

Posted 1 year ago

Dear Elizabeth, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I am sorry to hear, however, that you have been experiencing technical issues with your device. I can confirm that a member of our Team has been in touch to arrange a resolution to the problem. Kind Regards, Cordelia

Posted 1 year ago

“Arrived very promptly and was easy to set up and test. Adding our emergency contact details took two phone calls and 48 hours, not the one hour quoted on the documentation which was a bit disappointing. Notwithstanding that, we're pleased with the service, now that all is set up and running. Staff were very friendly and professional .”

Helpful Report

Posted 1 year ago

“having placed an order, it arrived promptly the following day. Having connected it up, and doing the test runs a few times on different phones etc, the person who answered the phone was clear and polite and knew all the information that we had provided, address etc”

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Posted 1 year ago

“Very prompt and easy to use”

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Posted 1 year ago

Dear Daphne, Thank you for your comments today and for taking the time to leave your feedback on the Service today. I am glad to hear that you have had such a positive experience with the Personal Alarm Service. I will be sure to share your words with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 1 year ago

“A heartless, money grabbing service that has shown no respect to me at all. Constant harassment from them demanding £50 for a pendent that has nothing to do with me. My mother passed away at home and was taken to the morgue and later had a direct funeral. I had no access to the pendent at all and assume it was on my mothers body at the morgue. I have explained this several times to these uncaring, disrespectful people at life connect yet they are still harassing me. Obviously I'll now share my thoughts about them on social media platforms so show how little they care. On the couple of occasions that my mother called them needing assistance whilst she was alive she found life connect to be extremely rude, unhelpful and arrogant, this is currently my experience with them too.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to leave your feedback regarding the Service today. We are sorry to hear that you have been upset by your experience with the Service. I can confirm that we have gotten in touch privately to resolve the issue. Kind Regards, Fiora

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Dear Sylvia, Thank you for your review and for taking the time to leave your feedback on the Service. We are delighted to hear that you have had such a positive experience with the Alarm thus far. I have shared your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind regards, Ash

Posted 1 year ago

“Reassuring to know help is at hand easily”

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Posted 1 year ago

“Be very careful. My mother took the annual payment option on the basis that she would probably only need a fall alarm for a year or less (so just pay for year). We now find that the payment is recurring and not easy to stop... No contact to ask if you want to continue the service, they just take the money! Then your told that the equipment is just rented (that wasn't made clear at the start either). This is not for any pensioner trying to get buy on just a state pension.”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you for taking the time to leave the feedback regarding the service. However we are sorry to hear that your expectations have not been matched by your experience. However I can confirm that a member of our staff has been in touch to discuss the issue and that it has been amicably resolved. Kind Regards, Warren.

Posted 1 year ago

“Quick delivery, easy to set up and easy to use.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave your feedback on the Service today. We are very happy to hear that you have had such a positive experience with the LifeConnect24 thus far. Our Team works incredibly hard to provide the best Service that we can and they will be delighted to hear that their efforts have paid off. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 1 year ago

“Cannot complete this feedback as keeps throwing me out if you want to contact me to discuss very poor rating 07909694369 J Murphy”

Helpful Report

Posted 1 year ago

Dear June, Thank you for your comments today and for taking the time to leave your feedback on this matter. I am sorry to hear that you have had a negative initial experience with the Alarm. However, I can confirm that a member of our Customer Service Team has been in touch to discuss the issue, which is now resolved. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

“Excellent service throughout whole process from talking through which device to ordering to help with set up and follow up phone call. Very impressed.”

Helpful Report

Posted 1 year ago

“Very good service.Light weight band ,not aware of it . Would certainly recommend .”

Helpful Report

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews