LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“From the moment, I contacted this company, I was impressed with their customer service, information, pack, costs and ease of setting up. They talked me through how to set it up by phone, as I just couldn’t work out the leaflet. Then we filled in the online information form about who to call, medical information et cetera together on the phone. Far easier than me doing online or using paper. They were happy to do this. We then tested the machine three times and it worked. They even managed to get rid of the crackling we experienced. All in all I wouldn’t hesitate to recommend this company. They know what they’re doing and the product is fantastic. Hopefully we will never have to use it though!”

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Posted 1 year ago

“I'm 84years of age and living on my own. The TeleCare24 equipment and service enable me to live a normal life around the home and garden. The wrist fall detection device is unobtrusive and is very effective.”

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Posted 1 year ago

“Very good device to protect my elderly mother. Received great help, advice, and support from LifeConnect staff.”

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Posted 1 year ago

“Waiting for step by step Instructions after calling last night to try and set it up . As my father has no phone line it’s connected through the wi fi .”

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Posted 1 year ago

Dear Sam, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had to wait a little while to receive these instructions. I can confirm that I have re-sent the initial email that was sent on Tuesday with the instructions attached, to ensure that they are available to you. If you require any additional assistance, please feel free to contact us again. Kind Regards, Ash

Posted 1 year ago

“I ordered the Life Connect24 for my grandad after he had a fall and wasn’t found for 48 hours. Delivery was super quick and installation was really easy. It has given my grandad and all the family peace of mind knowing he has it in case of emergency again. Affordable and gives peace of mind to everyone. Thank you so much”

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Posted 1 year ago

“Unfortunately it was unsuitable for my mother as she wanted to be able to speak to someone. So it was returned. Also we had to pay a cancellation fee which was not pointed out at time of purchase.”

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Posted 1 year ago

Dear Caroline, Thank you for taking the time to leave your feedback today. I am sorry to hear that you were unhappy with some aspects of the cancellation process. I can confirm that I have arranged further assistance on this matter, which I have confirmed has ameliorated the matter for you. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

“My wife has recently gone into a care home so it was even more important to have contact with the outside world”

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Posted 1 year ago

“Received the box next day. Sorry for delay in returning old box. Having difficulty with my telephone supplier. Spoke to you yesterday.”

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Posted 1 year ago

“Arrived promptly. Really helpful staff when setting up. Felt very reassured”

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Posted 1 year ago

Good Morning, I would like to thank you for taking the time to leave your feedback on the Personal Alarm Service. I will be sure to share your comments with the appropriate departments, who will appreciate the kind sentiments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

“Superb. The staff are very helpful and they are easy to get hold of by phone. I had great difficulty setting mine up but a neighbour volunteered to help and he worked it all out and arranged it for me. The pendant and wrist one are so small, light and easy to wear.”

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Posted 1 year ago

“Brilliant service can't thank you enough”

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Posted 1 year ago

Dear Shirley, I would like to thank you for taking the time to leave your feedback today. I am glad to hear that you have had such a positive experience with your LifeConnect24 Personal Alarm Service. I will be sure to share your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 1 year ago

“Thank you to all the patient people answering queries from a technophobe! It wasn't quite as idiot proof as I had hoped, but my fault not yours.”

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Posted 1 year ago

“My father has a wrist-worn falls/emergency alarm. Before buying, the sales team was able to answer all my queries, delivery was next day, and the, set-up and testing were easy, although the range isn't 100m when outside which I assume is due to too many brick walls blocking the signal. I am very satisfied with the service, and the peace of mind that it gives to the family. He had 3 false alarms in the first fortnight which the LifeConnect24 team dealt with happily & professionally. I would recommend this company to other users.”

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Posted 2 years ago

“Excellent service. We always have a helpful person to check Mum is ok and safe, when we test the monitor.”

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Posted 2 years ago

“Delivered quickly”

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Posted 2 years ago

“Very prompt service my unit was faulty and was replaced within 24 hours thank you”

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Posted 2 years ago

“Thrilled to bits! Ordered at 5.30pm, it arrived at 9am next morning, took less than 5mins to set up & test =instant peace of mind. My mum couldnt believe that when she pressed the button somebody answered immediately 'hello Mrs M@#%n. Are you OK?'.... She did it 4 times each time a different person answered... All were clear, polite, kind. Amazing. My mum tried the pendant & wrist band but preferred the wrist band... Its so comfy she's forgotten its on & it's been over a week now. Pricewise it's the best too! The provider I was going to use put their price up from £3pw to £6pw then I found Lifeconnect for £1.90pw! I was nervous because there are loads of providers all offering the same thing but for different prices and when safety is the priority I didn't want to go cheap but this was the cheapest & my mum loves it! So... I highly recommend.”

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Posted 2 years ago

“Applied for online. Sent following day.Easy to set up & install.Very helpful response team,spoke kindly when pressed in error. Good price”

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Posted 2 years ago

Dear Josephine, Thank you for taking the time to leave your feedback regarding the LifeConnect24 Personal Alarm Service. I am glad to hear that you have had a positive experience with the Alarm thus far, and will be certain to share your comments with our staff. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Appalling experience. My elderly mother-in-law's keysafe unit outside her block of flats broke. This was a major concern for us as she has terminal brain cancer and this is how her carers gain access to her flat. We live 200 miles away from her so remedying this was very urgent. We called LifeConnect 24 on a Saturday morning - eventually we got through but the Customer Service Associate (CSA) said although they could send a replacement unit by Monday, they could not supply a fitter until Thursday. When we asked if there was any way this could be expedited he said he would put us on hold while he checked with a Manager. Unfortunately he did not realise that he did not mute his phone, so we hung on for a further 5 minutes while we heard him casually discussing with his colleagues what takeaway he should get from KFC, and when he would be visiting the gym. When he then spoke to us again I asked for his name - and I think then he realised his mistake because he immediately hung up! I called back and a female CSA answered the phone. I asked to speak to the previous CSA but she said he was "in a meeting". I told her what had happened but she said she was unaware of the incident. She was definitely lying because she had just told me she was the only female of the five CSAs working that day, and I had overheard her voice as part of the previous KFC discussion. I asked for the previous CSA's name and she would not give it to me - her reason being GDPR, which is nonsense. Fortunately all calls are recorded, and today a Manager called us to apologise. But really, this is terrible service.”

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Posted 2 years ago

“Original alarm stopped working. Contacted you and a new one was sent. This one didn't work. Contacted you again, was promised another one sent out, nothing received so contacted you again. Finally another one arrived and this one worked. Just glad nothing happened to my Mother during the weeks she was without an alarm”

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Posted 2 years ago

Dear Rosalie, Thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that you have had a negative experience with your Personal Alarm Service. I would like to confirm that I have compiled a log of your feedback and have raised it with the relevant departments to help ensure that a similar accident does not occur in future. If you require any additional assistance, please feel free to get in touch with us. You can do so by either contacting our Customer Service Team at 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Kind Regards, Fiora

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews