LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,748 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with product so far, easy to install and customer service very helpful. Easy to use 😊”

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Posted 3 years ago

“Obviously I haven’t used the alarm as yet, but it was easy to set up and the testing system was very thorough.”

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Posted 3 years ago

“Excellent ordering service by phone. Have yet to receive product so unable to comment further.”

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Posted 3 years ago

“Having had a fall in recent weeks and needing the ambulance service to come out to assess me and get me back on my feet prevented me in having a long lie. The only reason I didn’t was because my daughter was at home. Now I feel completely reassured that having a life line and a key safe should I require help in the future I just need to raise the alarm and help can be arranged My confidence has increased and my anxiety reduced. And finally excellent value for money.”

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Posted 3 years ago

“Great easy to understand and setup”

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Posted 3 years ago

“Just set up my wife's Lifeline 24 alarm. It was very easy to do. The person in the call centre was very efficient and polite, and explained how and what to do. Also we had to contact the centre about amendind a phone number and the person there was also very helpful. We hope that we do not have to use the Lifeline 24, but if we do, we are confident that things will go very well.”

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Posted 3 years ago

Dear Christopher, Thank you for getting in touch. I am pleased to hear of your experience with the setup of your Lifeline24 alarm system. I will pass your feedback on to our wonderful Alarm Centre team. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Excellent service from Lifeline. Not good on Royal Mail tracking, not updated frequently enough & unit arrived with only second update message. Private couriers are much better.”

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Posted 3 years ago

“Such good service .. nothing too much trouble .. so pleased to have found a unit that works without a phone line via WiFi”

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Posted 3 years ago

“I spoke to a lady from noble I found her very Helpful and people on the Alarm are very caring it doesn't matter what time it is they are their to help you and they do a very good job. I Thank Them All.”

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Posted 3 years ago

“Agent listened to my father’s needs and helped to direct me to the best option to support him. Items arrived promptly were easy to set up and test and the contact sheet was quick and easy to complete. Loved the addition of a wrist and pendant to enable us to switch between the two without the need to order extra. This is my second alarm as I also have one for my father in law.”

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Posted 3 years ago

“Very efficient , fast delivery”

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Posted 3 years ago

“Please make sure you take a photo of what is in the box upon recieving it. As you will be charged £49 for a pendant that was never used or seen”

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Posted 3 years ago

Dear Jason, Thank you for getting in touch. I am sorry to hear of the difficulties you have experienced with the return of your alarm system. Upon return of the items our Returns team will photograph the items to ensure that no equipment is misplaced. As all equipment is provided on a rental basis, there is a charge for any equipment not returned to us. Should you wish to discuss this further, please get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 3 years ago

“very easy set up, very helpful service operators. Absolute peace of mind for relatives with a vulnerable loved one.”

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Posted 3 years ago

“Great service, amazing device, given more more confidence and has reduced my anxiety related to falling.”

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Posted 3 years ago

“Order for my dad on the recommendation of the hospital, paid the £154 out of his pension. Didn’t get home had to go to respite tried to cancel and get a refund. As it was over the 30 days they will not give a refund. It had not even been opened or activated I am disappointed in this service and would not recommend.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review. I am sorry to hear of the difficulties you have experienced with your account closure. In order to look into this further, I would need to take further details to locate your order. Please contact our friendly Customer Service team on 0800 999 0400 or info@lifeline24.co.uk in order to escalate this further. Please let us know if we can be of any further assistance. Kind Regards, Lifeline24

Posted 3 years ago

“Although i found it a little daunting to install, i did it. Check you have a power supply before you start, otherwise you’ll be like me, and have to buy an extender to complete the install. My mum was impressed by the friendliness of the Lifeline team who tested the alarm and this put her mind at rest.”

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Posted 3 years ago

“Your policy of not part refunding annual payments when someone dies (4 months in) leaves a very bad impression of your company. It makes you seem mercenary and we will not be recommending to others”

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Posted 3 years ago

“Great peace of mind, great service.”

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Posted 3 years ago

Good Morning, Thank you for your review. I am pleased to hear that the service is providing you with peace of mind. Should you have any further feedback or require any further assitance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“Just tested it, excellent response and clear instructions from the team! A reassuring purchase!”

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Posted 3 years ago

Dear Beryl, Thank you for your kind review. I am pleased to hear about your experience with testing the system. I will ensure your feedback is passed on to our friendly team. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Efficient, easy to use and great peace of mind. Helpful and good value for money.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,748 reviews