LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just set up so no actual experience of use yet to review (hopefully won’t need to !) purchase sales team excellent full of advise most helpful Delivery fast arrived next day after ordering after 5pm Set up seemed easy enough Peace of mind for my mother is hopefully achieved with this device Thank you So far 10/10”

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Posted 3 years ago

“I’m hoping the service is going to get better. The unit was delivered to the wrong address, the direct debit mandate wasn’t set up and you took the full amount out of my account straight away. It was apparently a computer glitch but we have set it up today and the information still hasn’t been sent over to the call centre I’m assured it has now been done But I’m lacking in confidence”

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Posted 3 years ago

Dear Belinda, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear of the problems you have experienced with the setup of your account. I have organised for a member of our friendly Customer Service team to call you to ensure that you have received your alarm and the account is now set up as you expected. I can confirm that we have now received several successful tests from your alarm with the full profile you set up online. I believe there has been a bit of a miscommunication. Our Fall Detector plan when ordered online is taken as an Annual subscription. The full payment is taken when you place your order. We do also request a Direct Debit mandate but this is set up for the following year. I can see that you have since been in touch with our team who have amended your plan to be taken three-monthly in the following years. Again I would like to apologise that you did not receive the alarm as expected. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Just installed my new lifeline 24 box ,it was so easy to set up. I done the test by pressing the red button around my neck , within a minute I had a person talking to me through the lifeline 24 box. So pleased with the package.”

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Posted 3 years ago

“The service was brilliant from oder to easy installation”

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Posted 3 years ago

“I called to cancel the lifeline service as my mum is end of life and I was not allowed a refund. I have paid for 3 months and because 4 days over cooling off I was not entitled to anything. Even though my mum has 24 hrs if that. They wanted me to see if someone else could use the service and when returning the equipment I am expected to pay. I find this very bad for a grieving family.”

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Posted 3 years ago

Good Afternoon, Thank you for getting in touch to provide us with your feedback. On behalf of us all at Lifeline24, I am very sorry to hear of your situation and hope you are doing well at this difficult time. I am sorry to hear that you are unhappy with our cancellation policy. Please be reassured there is no charge for the return of the equipment. I can confirm that a Freepost label was emailed to you at the point of cancellation. From looking into the account I can see that you did order the first 3 months upfront but are now almost 2 months into your plan. You are more than welcome to hold onto the system for the remainder of your term or we can organise for a family member or friend to make use of the remaining time. Again I would like to apologise for any difficulties you have experienced with cancelling your account. If you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“A Godsend”

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Posted 3 years ago

“Had my Had my life line fitted couple of month's ago I have tester it a couple of times got answer within minutes brill service thank you”

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Posted 3 years ago

“Had the alarm put in for my husband to allow peace of mind if I am not at home with him as he prone to falls and mini strokes. Installed 2 months ago but thankfully not had cause to use system. Son in law installed system for us and whole business was completed in half an hour. Customer service excellent and price just right. So glad we had this system. We can breathe out now!”

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Posted 3 years ago

“The lifeline system as given our family peace of mind that if my mum was to fall at anytime she has the capability to call for help. Very reassuring.”

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Posted 3 years ago

“Perfect timing.”

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Posted 3 years ago

“Very easy to set up and test. Only trouble is that the sticky label was difficult to remove without tearing and left residue!”

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Posted 3 years ago

“Excellent prompt service. Less than 48 hours between order and delivery.”

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Posted 3 years ago

“Only just plugged in and tested, but so far, so excellent.”

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Posted 3 years ago

“Competitive price, good service,easy to setup and test worked from the garden 30 yd's distance.”

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Posted 3 years ago

“I have only just set up the Lifeline 24, it arrived very quickly after ordering and was very easy to set up. Testing it was easy and any questions I had were answered by the operators who were very helpful.”

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Posted 3 years ago

“Brilliant service from start to finish”

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Posted 3 years ago

“Arrived promptly and it worked when tested. Call centre staff friendly and reassuring. Thankyou.!”

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Posted 3 years ago

“I have peace of mind found easy to install”

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Posted 3 years ago

“Easy set up… fast delivery… only issue we had was we were quoted two different prices?”

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Posted 3 years ago

“Very pleasant on phone at set up”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews