LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,748 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have cancelled the order. The Google advert was misleading as I was searching for the local authority lifeline service and your product was promoted as such.”

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Posted 3 years ago

“Very easy to set up, great service”

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Posted 3 years ago

“Very reasonably priced, arrived next day so excellent peace of mind, so easy to set up and excellent instructions, highly impressed an excellent service all around thank you.”

LifeConnect24 5 star review on 13th September 2021

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Posted 3 years ago

“Appalling product - obtained for 90 year old sister living alone - has had two falls - one last Sunday from a height - don't ask - fall alarm not activated on either occasion - hit head and landed under ladder and was too confused by shock and whacking head which was pouring with blood to press alarm. Logic made”

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Posted 3 years ago

“DO NOT pay in full in advance for your device or you will be ripped off if you have a sudden change of circumstances. We paid on 10/7/21 in full. Nan taken ill 1/8/21, went into a home for 2 weeks respite care, deteriorated, permanent home from 25/8/21. Funnily enough fob was not my main concern at the time! I expected partial refund but was advised can only transfer device to someone else for remainder of contract (how many people would that option be useful for?) My advice is be very careful what you let your elderly relative sign, Nan being old fashioned liked to pay for everything straight away then she didn’t have to worry, BIG MISTAKE. If we had done monthly payments we would be £175 better off now. Outrageous ripping off a 95 year old. SHAME ON YOU LIFELINE 24!!!!”

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Posted 3 years ago

“The Lifeline 24 has restored my confidence, after losing my husband recently. After living in our home for 45 years I started to feel rather nervous.”

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Posted 3 years ago

“I’m sure that the service lifeline offer is great as so many people are more than satisfied. I have spoken to Lifeline to question the so called set up fee. A set up fee in my opinion is for a person calling to set up the system in your home. Just the same as if you purchase a tv for example, the set up fee is to pay for someone to set up your tv in your home.I’m told it is not when you purchase from Lifeline The fee you pay is a charge made to set up your box at their office. A simple job to do takes no more than a few seconds. The box of tricks you receive contains all one needs to set up the system yourself . It sounds simple as they say just plug it into a wall socket.It’s far from being that simple. Must be very difficult for a person who may be very frail. All I can say is the charge to set you up has nothing to do with calling to your home to install the system it’s just a very neat way of extracting more money from you. Or as they say in some parts of the country ‘A nice little earner ‘ It’s in a way unfair of me to rate the customer service team to be poor. They are simply following instructions given to them.”

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Posted 3 years ago

“Distressing that no contact from you to confirm cancellation of system due to customer passing away , very difficult to get in touch with lifeline24 once they have your bank details”

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Posted 3 years ago

“Purchased this for my mother. I had a couple of questions so phoned through to order. Very helpful and polite. The device hasn’t been used yet, thank goodness. I feel a lot happier knowing help can be there quickly”

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Posted 3 years ago

“Reasonable price. Looks to be good quality equipment and testing of the alarm was quick easy and trouble free. 4 stars only because the alarm came with a faulty phone cable that had no plug on the end to connect to the back of the alarm box. The plug was not in the box so was never there in the first place. Anyway a couple of days later ( over a Sunday) the new cable arrived. Very easy to set up and I hope, apart from testing once a month, we never have to use it.”

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Posted 3 years ago

“Brilliant set up”

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Posted 3 years ago

“I found lifeline 24 very helpful, it puts your mind at ease knowing your loved one is safe. I hope the red button never has to be pressed except for testing. However I am sure if it is the teams would respond with a professional response.”

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Posted 3 years ago

“Excellent service and very quickly received. A big thank you to Sam who took the order very polite and efficient.”

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Posted 3 years ago

“nothing good to say at this point as lifeline have not helped in setting this up, same lame covid excuses for not offering to send someone out to fit it. my mother is 81 and needs this service but is expected to fit this herself, what a disgusting service, not happy by any means,”

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Posted 3 years ago

“Had a bit of trouble setting up alarm.. was told we would get technical help in 15 mins. Waited 3 hours. Still no phone call. Strange customer service Bit like robots. However was pleased with product when all testing was complete. Basically they leave you to do all the setting up. It would make sense to have some technician's on hand in every area. As not everyone has someone to help them Hope they take this seriously as it could of ended up as refund. These alams are not cheap.”

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Posted 3 years ago

“The unit arrived quickly and was very easy to install. I did the checks and the agents were extremely helpful. My dad hasn't has to use yet but I have every faith it will be a life saver and bring the family and him great comfort. Daughter”

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Posted 3 years ago

“Works and delivered as advertised”

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Posted 3 years ago

“As promised I am submitting a new review after receiving my new unit as the first one that was sent was a used item, lifeline got the replacement sent to me in less than 24 hours, which was excellent, simple to set up and test........thank you.”

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Posted 3 years ago

Dear John, Thank you for getting in touch and for bringing this matter to our attention. I am very disappointed to hear that you have received a damaged item and would like to apologise for any inconvenience caused. I have escalated this matter to our Senior team so we can investigate how this has happened. I can see that my colleague has been able to organise a replacement unit. I have tracked the delivery and can see this has now arrived. I have added a month of free service to your account to ensure you have not been charged for any time you have been unable to use. Again, I would like to thank you for bringing this to our attention and to apologise for any upset or inconvenience caused. If we can be of any further assistance, please do not hesitate to get in touch Kind Regards, Rebecca

Posted 3 years ago

“Feel safe”

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Posted 3 years ago

“Very quick and easy to set up with the help of very friendly and understanding people on the phone. Certainly given me peace of mind. Thanks.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,748 reviews