LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since purchasing the alarm the service has been excellent. From setting up and first test to answering our queries. Never had to use the actual service, but the occasion we had an issue due to a fault on line with Talk Talk they were aware. Happy that the system works as it should.”

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Posted 3 years ago

“Here I am on Monday still waiting delivery. Don't know if this is your fault or Royal Mail. My 93 year old mother in law needs it urgently.”

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Posted 3 years ago

Dear Iris, Thank you for getting in touch and for leaving us your feedback. I am very sorry to hear of the delays you have experienced with your order. I have been able to locate your account and track the order. I can see that this was sent out on Friday evening and that the alarm is now due to arrive today. As a goodwill gesture, I have added a month of free service to the account to cover any time you have been unable to use. Again I would like to apologise for any inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Very good service and peace of mind for the family knowing loved one is in safe hands.”

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Posted 3 years ago

“It was great to talk to someone who had all the answers to questions I had to ask and put my mind at ease. Very polite and professional.”

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Posted 3 years ago

“Was supposed to have turned next day delivery it didn't so now we are going to have to spend another day travelling and taking time off work to install it for my elderly father in law we live 3.5 hours away so so far nt impressed with the service your edvert does say nex day delivery”

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Posted 3 years ago

Dear John, Thank you for getting in touch and for leaving us your feedback. I apologise that the website was not clearer. We offer next-day delivery when ordering before 6.30 pm Monday to Friday. As you ordered after 10 pm on Friday, the alarm was sent out using a next-day delivery to arrive on Monday morning. Again, I would like to apologise for any confusion caused. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Great peace of mind 👍🏼👍🏼”

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Posted 3 years ago

“Got this installed for my elderly parents to give them reassurance if they needed emergency help quickly after both having a few falls. Done initial checks & all ok so far Happy they can feel a bit safer”

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Posted 3 years ago

“Far to exspensive for what it is very hard to get key holder back in box and was meant to come with wrist band which I didn’t receive would not have got it had I realised how expensive it was”

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Posted 3 years ago

Dear Philomena, Thank you for leaving your feedback. I am sorry to hear that you have found the system to be expensive and you did not receive the wristband you were expecting. A member of our Customer Service team will be in touch very shortly to organise a wristband for you. We are the cheapest national provider of the system and will price match should you be able to find the same system for less. Again I am very sorry to hear of the difficulties you have experienced with your account. I hope we are able to get in touch soon to resolve this for you. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Simple to set up and it’s reassuring to know that I can call for help. I haven’t had to use it yet and hope I never do”

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Posted 3 years ago

“After a problem arose with my existing box a replacement was dispatched straight away by courier 5 star service”

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Posted 3 years ago

“Great company, great product, easy to install, peace of mind for loved ones living on their own”

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Posted 3 years ago

“My daughter asked me to get an alarm after a stroke she is reassured I will be able to summon help easier and faster. Delivered next day easy to set up and check its working OK x Happy to feel safer in my home x”

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Posted 3 years ago

“Great service I was wondering they never tested someone lying on the floor to see if that works”

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Posted 3 years ago

“Arrived quickly and easy to install. Staff very friendly on the test calls.”

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Posted 3 years ago

“Impressed with the initial efficiency and professionalism Box arrived safely I have a physical disability. It would have been good to have someone visit with the box and fit it and explain things.”

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Posted 3 years ago

“Installed yesterday, very efficient support team, easy to set up, delivered within 24hrs. Huge relief to have piece of mind.”

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Posted 3 years ago

“I only had this item on Wednesday and l am happy that it is up and running. Only one friend on my list but need to have two more listed.”

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Posted 3 years ago

“Only just set up so no actual experience of use yet to review (hopefully won’t need to !) purchase sales team excellent full of advise most helpful Delivery fast arrived next day after ordering after 5pm Set up seemed easy enough Peace of mind for my mother is hopefully achieved with this device Thank you So far 10/10”

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Posted 3 years ago

“I’m hoping the service is going to get better. The unit was delivered to the wrong address, the direct debit mandate wasn’t set up and you took the full amount out of my account straight away. It was apparently a computer glitch but we have set it up today and the information still hasn’t been sent over to the call centre I’m assured it has now been done But I’m lacking in confidence”

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Posted 3 years ago

Dear Belinda, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear of the problems you have experienced with the setup of your account. I have organised for a member of our friendly Customer Service team to call you to ensure that you have received your alarm and the account is now set up as you expected. I can confirm that we have now received several successful tests from your alarm with the full profile you set up online. I believe there has been a bit of a miscommunication. Our Fall Detector plan when ordered online is taken as an Annual subscription. The full payment is taken when you place your order. We do also request a Direct Debit mandate but this is set up for the following year. I can see that you have since been in touch with our team who have amended your plan to be taken three-monthly in the following years. Again I would like to apologise that you did not receive the alarm as expected. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Just installed my new lifeline 24 box ,it was so easy to set up. I done the test by pressing the red button around my neck , within a minute I had a person talking to me through the lifeline 24 box. So pleased with the package.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews