LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,847 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st my telephone conversation was very helpful I did not have a clue but the chap was well informed and I ordered. I filled in the details online lost it as the save for later did not do it's job. But I typed again. It arrived the next day we plugged in and tested with a very helpful lady all is go”

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Posted 5 years ago

“I am writing this for my wife as she cannot use the computer due to very impaired vision, she is very happy with the system which was easy to install and to use. The ordering was reasonably easy and the delivery was quite amazingly fast. I would recommend this item to anyone who was looking for a similar system.”

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Posted 5 years ago

“Hi, Just become a new lifeline 24 customer.So far service good,but very disappointed being charged £35 for setup fee,for data and admin !,when other companies "set up" means that they come to your property and physically "set the system up"!!!!!”

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Posted 5 years ago

Dear Customer, Thank you for taking the time to leave us a review. I hope that you have now been able to set up your alarm using the easy to follow installation guide that arrived with it. If you do require any further guidance, please give our friendly Customer Services Team a call on 0800 999 0400. We have a team of Technical Experts on hand who would be happy to talk you through this process. As well as the initial administration involved in setting up your account, our new customer set up fee also covers the cost of pre-programming of the equipment so that it can arrive with you as plug and play. In addition to this we do not charge any further administration fees for the lifetime of the account and you are able to make as many changes to the information we hold on file as you would like. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If there is anything further we can do to be of assistance, please do not hesitate to get in touch with us on 0800 999 0400. Kind Regards, Anna.

Posted 5 years ago

“It is comforting to know that I now have your expertise to help me if necessary as I no longer have a carer at night.”

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Posted 5 years ago

“Fantastic for my grandad. Bought this to know he was safe”

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Posted 5 years ago

“Excellent help with setup - confidence inspiring!”

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Posted 5 years ago

“very good service , equipment excellent. would not hesitate to recommend”

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Posted 5 years ago

“Easy to deal with, easy to understand, easy to install and very easy to use. Thank you”

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Posted 5 years ago

“Excellent customer service to date, would recommend this company”

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Posted 5 years ago

“Very friendly and helpful explained everything”

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Posted 5 years ago

“It has stopped me worrying about falling and not being able to get help by myself”

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Posted 5 years ago

“Customer Service operative very helpful and made ordering quick and easy, now awaiting our unit, so my mum can remain in her own home, giving us confidence someone is there should she need them.”

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Posted 5 years ago

“So far the service is excellent, the equipment was easy to set up with very clear and simple to follow instructions, the testing process is good, going through several step to test range etc. My daughter is able to leave me alone, knowing if I get into any bother, I can press the button on my wrist and she can be contacted quickly. The call centre all seem very nice, efficient and friendly and know my name when the button is pressed and they respond.”

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Posted 5 years ago

“Very helpful when ordering. Arrived as promised next day. Easy to install. Good web firm to enter all details.”

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Posted 5 years ago

“The response to my email questions were very efficiently dealt with and the equipment arrived promptly and was easy to set up.”

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Posted 5 years ago

“Excellent service and quick delivery”

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Posted 5 years ago

“Brilliant service. Thank you.”

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Posted 5 years ago

“It gives peace of mind in the event of an accident”

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Posted 5 years ago

“Early days. Only installed one week ago. But delivery of items was very speedy and set up was very professional and friendly. I certainly feel more protected”

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Posted 5 years ago

“Obtained on line. Clear instructions on line and in package. When tests were carried out the response was immediate.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,847 reviews