LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,851 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the alarm for dad as he’s now on his own after losing mum earlier this year, and were very pleased how quickly it was dealt with and delivered the next day. All the staff from ordering the alarm to setting it up were very helpful indeed. I would definitely recommend Lifeline24 to anyone thinking of getting an alarm.”

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Posted 6 years ago

“Very happy and my mother Eileen has the experience of triggering a fase fall emergency. And the system worked so well she feels so much more confident now! Many thanks Lifeline24 personnel. Thank YOU!! 😊”

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Posted 6 years ago

“Super-fast delivery. Easy to set up. All working well so far.”

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Posted 6 years ago

“Helpful polite customer service, fast delivery of the goods requested.”

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Posted 6 years ago

“Haven't got the alarm set up yet, but service so far has been excellent.”

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Posted 6 years ago

“Excellent service from order to set up”

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Posted 6 years ago

“Arrived promptly excellent backup advice and help with setting up”

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Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I'm very pleased to hear that you are happy with the service that you have received. I can see that you have given us a 1 star rating, so I wanted to reach out and see if there is anything that I can help you with at all? Thank you again for your feedback. Kind regards, Anna Lifeline24

Posted 6 years ago

“Excellent fast efficient service from initial inquiry to receipt, setup and testing of the system. Would recommend.”

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Posted 6 years ago

“Yes the customer service received on the phone to initially place the order, ask all the questions we had and have them answer them calmly, patiently and so clearly was really touching and so encouraging. They appeared so genuinely concerned too given we were getting it for our elderly mother. I thoroughly would recommend them anyone.”

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Posted 6 years ago

“Life line took all mine and my 90 year old aunts worries away in 24 hours, the alarm arrived and was set up so quickly, thanks to a very efficient staff and service.”

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Posted 6 years ago

“Too soon to give a review thus give it a 3* had it less than a week. Installation cost is a bit steep! I thought with the price someone would have installed it for me??”

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Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I’m sorry to hear that you feel our prices are steep. We always aim to keep our prices low, ensuring they are competitive and therefore affordable to as many people as possible. Due to the “plug and play” technology, the equipment we supply does not need to be installed by an engineer, therefore speeding up the process as no appointment is necessary and again, helping to keep our prices low. Installation is not something that we charge for as it is not something that we offer. Our pricing covers the 24-hour monitoring service, rental of the equipment and a one-off pre-programming and administration fee. We also offer a price match guarantee, meaning that if you can find a similar service for less, we will always match it. Setting up the equipment is very straight-forward, however, if you do require any assistance our customer service team would be more than happy to talk you through it. Please don’t hesitate to give us a call on free-phone 0800 999 0400. Please also feel free to contact us on the above telephone number if you wish to discuss anything further. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“The complete process was easy to order and set up with a speedy delivery. The operators were quick to answer very friendly and polite helping me through the testing process and answering the few questions I had ..... thank you”

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Posted 6 years ago

“My husband set it up for my mother (the product user) he found it easy to set up and instructions easy to follow when doing the tests, but difficult to get through in the 1st instance.”

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Posted 6 years ago

“Not had to use yet but delivery was prompt & test setup went well”

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Posted 6 years ago

“Very happy with the service all has gone well”

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Posted 6 years ago

“Purchased this last week for my elderly father to give peace of mind when I'm away from home. Delivery was next day and the system was simple to set up. The testing was successful and we are very satisfied with the set up so far. Hoping that he never needs to use it but it is comforting to know that he has back-up in case of emergencies. I also purchased the top of the range keysafe so that, in case of any extreme emergency, someone can always get in the house to attend to him. The keysafe was easily fitted by my husband. Payment and provision of information was easy to do online and I even had a discount for buying online!”

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Posted 6 years ago

“BEING A 79YR OLD NOW LIVING ON MY OWN, IT TAKES AN IN HOUSE 'FALL' AND UNABLE TO GET BACK UP AND HAVING TO CALL THE .....FIRE & RESECUE..LIFELINE 24 GIVES PEASE OF MIND”

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Posted 6 years ago

“I have now got peace of mind knowing that if I have a fall around the house or garden l can get help. My son insisted I get one after l had 2 nasty falls.”

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Posted 6 years ago

“Swift delivery and easy to set the units up. The registration forms dont work well for 2 people sharing a house and seem to assume that the alarm is only for one person”

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Posted 6 years ago

“It arrived on time and if everything is to hand then it is fairly easy to install. The testing went well with prompt answers and reassuring voices at the other end. I will now feel much more relaxed on the occasions my husband is at home on his own, thank you lifeline”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,851 reviews