LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find it's very sensitive, I've had quite a few calls made for things like I was knitting, folding clothes and twice when I was zipping my jeans up after using the toilet, I've been told to change to the other wrist and see if that's better, apart from that it's very efficient and the ladies are very good when talking to me if it's not so sensitive on the other wrist I'd say it is excellent”

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Posted 4 years ago

“I am hoping the alarm will be well worth having. Only installed yesterday but had a few issues with installation which were eventually sorted by your operators. There was no mention in the instructions of pairing the alarm with the base unit. After several tries including a call using the help button and another to the phone number, I eventually got somebody actually who sorted this out and we got the tests done. Thanks to Sarah and Louise - I think I am sure this process could be easier - either clear instructions or staff willing to talk through the process. Hoping things work in future.”

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Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback today and for bringing this matter to our attention. When sending out our Fall Detectors we put them into sleep mode to avoid using the battery whilst in transit. In order to test the unit the Fall Detector must first be taken out of this mode. I am sorry to hear that you did not receive the instructions that we send out with our alarms. This has certainly been an error on our end and we will be taking steps to ensure this does not happen again. I am pleased to hear that you were able to test the unit successfully and had a positive experience with our wonderful staff. To reassure you, we do have a technical team available to walk you through any queries or issues with the setup of our units. Again, I would like to apologise for the difficulties you have experienced with the starting up of your account, and thank you for bringing this matter to our attention. Should you have any further queries or concerns please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Seems to work really well and is great value for money. Very pleased I got this alarm installed.”

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Posted 4 years ago

“My father changed his mind about this alarm once I’d ordered it. I had been assured that there was a one month , no questions asked return policy but it had not been made clear to me that I would lose the £35 set up fee. The item was not taken out of the box nor set up on your system. I understand there will be some costs involved in returning equipment but feel this is too much and should have been more transparent.”

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Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback. I am sorry to hear that our setup fee was not better explained to you at the point of order. When we receive our alarms there is a lot of work that goes into getting them ready to be sent out. This includes the preprogramming of the alarm and linking of the pendants, as well as the administration costs associated with beginning a new account with our care team. The one-off setup fee covers everything we do to the alarm before it is sent out and therefore is non-refundable. Our refunds are processed on a case by case basis. I hope this has provided further clarity. Again, I would like to apologise that this was not explained to you better at the point of order. Should you have any further queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Ordering was easy and a telephone query was quickly answered. The alarm came the next day as promised and we were talked through the testing. All staff have been helpful and polite.”

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Posted 4 years ago

“Thank you excellent service and exceptionable fast but also professional service.”

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Posted 4 years ago

“Great set up service and very easy to install....Would highly recommend to all.Thank you Lifeline24....Francis.”

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Posted 4 years ago

“Very good staff very helpful and pleasant”

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Posted 4 years ago

“Quick and easy to get the equipment and to set it up un the home. Very friendly and helpful staff at the end of the phone.”

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Posted 4 years ago

“Thankyou my family and I now have peace of mind knowing I am safe Day and night in my own home and garden. It makes me feel more independent .again”

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Posted 4 years ago

“Excellent service with installing and responding when called.”

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Posted 4 years ago

“Brilliant service.Caring polite staff.Having the Lifeline is a huge worry off my mind while caring for my very disabled husband.”

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Posted 4 years ago

“We chose to use Lifeline having previously used one for my mother a few years ago with great success. A quick easy process to order, which was received the following day as promised. Installation can't be easier, and only took 15-20 minutes including test calls. I cannot recommend this product highly enough, both for peace of mind, and knowing that in the event of an accident / fall there is someone on hand immediately.”

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Posted 4 years ago

“When testing the alam with call centre operator very professional”

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Posted 4 years ago

“I find this is such a brilliant service and feel much safer now that I have the Lifeline 24. The staff on the other end of the telephone line are so friendly and helpful.”

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Posted 4 years ago

“It’s so good to now have peace of mind for my mum. My mum Joan to my surprise wears it all the time on her wrist and also says she feels safe. My mum likes to wonder around her garden which is quite long , but, having tested it the full length even there I know she would have help should she retire it thanks lifeline. Your staff are so lovely and understanding too.”

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Posted 4 years ago

“Good product, excellent service, (ordered 4pm arrived next morning) easy to set up, all up and running and tested within 2 hours, very pleasant and efficient lady to help with testing, all in all a good experience , and because I live alone, I know that if I do need help it is only a matter of pressing the button on my wristband, and help is at hand.”

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Posted 4 years ago

“Quick and easy set up arrived the next day after ordering and has already set my mind at rest about leaving the wife at home alone”

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Posted 4 years ago

“very quick and easy. thank you. one of my disabled club friends was found unconcious in his home a couple of weeks ago. and as i had been thinking about an alarm for some time, this finally made my mind up for me.”

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Posted 4 years ago

“Feel safe at home”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews