LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,757 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the way my request was handled and how quickly my order was delivered. All was installed and is now up and running, and I feel assured of my security. Thank you Lifeline 24.”

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Posted 4 years ago

“I set this up for my 76 year old mother. Very easy to set up and was talked through the testing process. I will be widening the range though as only done it for about 50 metres which isn't enough.... So set it as far as you can.”

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Posted 4 years ago

Dear Audrey, Thank you for your review. I am pleased to hear that you have found the setup and testing process to be very easy. The pendant has a range of 100 metres from the alarm unit so should cover her within the home and garden. Should this not be a far enough range please get in contact with our friendly Customer Service team who may be able to organise an alternative type of pendant with a slightly extended range. In the meantime, should you require any further assistance, please do not hesitate to get in contact. You can call us on 0800 999 0400 or send an email to info@lifeline24.co.uk Kind Regards, Lifeline24

Posted 4 years ago

“I brought this for my mother-in-law as she has been ill, it arrived on time, and was easy to install. Very pleased with the product so far.”

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Posted 4 years ago

“Excellent advice and service. Equipment received the next day. Easy to set up - clear instructions. Very pleased with the range - most important fact - 100 metres!”

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Posted 4 years ago

Dear Elizabeth, Thank you for your kind review. I am pleased to hear that the service you have received regarding the set up of your alarm has been excellent. Should you have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Staff have been so helpful from the very first inquiry. Many thanks for a professional, efficient service. Will recommend!”

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Posted 4 years ago

Good Afternoon, Thank you for your kind review. I am very pleased to hear that you have had a positive experience with our wonderful staff. I will certainly pass on your feedback. We are currently running a refer a friend scheme, where both the referer and referee will receive £15 in M&S vouchers. Should you have any further queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“efficient with sending the alarm and testing it.”

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Posted 4 years ago

“CONNECTION WAS FINE WILL LET YOU KNOW WHEN AN EMERGENCY OCCURS”

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Posted 4 years ago

Dear Dolores, Thank you for your review. I am pleased to hear that you have successfully connected your alarm system. Should you have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“It's such a relief to know my mum is being looked after by a wonderfully committed team who are kind, patient and professional. It's so easy to set up your lifeline and the box arrives the very next day from your online order. Fantastic service. Thank you lifeline24”

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Posted 4 years ago

Dear Helen, Thank you for your kind review. We are very pleased to hear about your experience with our wonderful team and that you have received a fantastic service. I hope the alarm continues to provide you all with peace of mind. Should there be anything further we can assist with, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Amazingly quick delivery, ordered late afternoon Friday and package arrived before 9.30 a.m. the following day (Saturday), Very easy to install, kind and patient staff at the end of the line. Definitely recommend.”

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Posted 4 years ago

“Service was good.”

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Posted 4 years ago

“It makes me feel secure in the knowledge, that is I fall, I shall have help immediately. I would not be with out it.”

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Posted 4 years ago

“Not sure yet,but reasonabley happy with it,the strap is not very good ,so I purchased a watch strap,no know was on my wrist!service seems good,my sons going to do the tests as I’m deaf! But THANKYOU,I can now hopefully sleep better with less worry”

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Posted 4 years ago

“Really great service, very quick and efficient”

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Posted 4 years ago

“so far so good, only had a week. Equipment arrived very quickly, and was easy to install, the testing was very easy with prompt replies.”

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Posted 4 years ago

“As I have only recently received my alarm I can't review it except to say it was sent very promptly and my daughter had excellent help when installing it. I hope I will not have cause to use it but glad it's there in case”

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Posted 4 years ago

“The alarm gives peace of mind knowing someone is there when you need them”

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Posted 4 years ago

“The application was acted on promptly; the device arrived the following day. However, the information sheet was another matter; I made two attempts online to complete the form, in each case getting a fair way through, when the computer refused to accept the accuracy of what I was writing. This was apparently due to malfunction. I was starting to malfunction by this time, but the office member got a paper copy through to me quickly. The device has been installed and tested, and I expect it to function as required.”

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Posted 4 years ago

Dear Philip, Thank you for leaving us your feedback. I am very sorry to hear of the difficulties you had with our online registration forms. From investigating further, I can see you have spoken to a member of our Customer Service team who was able to organise a paper copy of the forms. Your complaint was also passed to our web team who have been able to fix any bug in the online form. Thank you again for bringing this matter to our attention. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“I am so impressed by your staff, the equipment and friendliness of advisors. Thank you.”

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Posted 4 years ago

“I bought the alarm for my parents and it has given me huge peace of mind knowing that they can connect 24/7 with a friendly person who will get them the help they need.”

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Posted 4 years ago

“Only 3 days after installation of the Lifeline 24 my 97 year old mother fell in the early hours and help was on hand guickly. The best investment we could have made for her. She is now recovering well from a hip operation. Thankyou so much everyone.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,757 reviews