LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to install and great knowing my Uncle can raise help now easily. At 95 and living alone it gives me peace of mind as I live 20 miles away.”

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Posted 4 years ago

“Will give me piece of mind that when I’m alone there will always be someone there who can help me”

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Posted 4 years ago

“Although the alarm was not delivered next day as promised (post office error) service has been faultless. Helpful. Clear operators on the testing. Nice company and peace of mind”

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Posted 4 years ago

“I am so pleased i have chosen the life line because obviously it was a shock at the age of 49 to have a strokei want to be as independent as i can be so when i havent got my support workers with me at night time as well when im on my own i can wear my lifeline and feel very safe knowing if i had a fall or needed someone i have contact straight away pressing it thks i feel alot better thks i dont feel so vunrable”

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Posted 4 years ago

Dear Claire, Thank you for your kind review. I am very pleased to hear that the alarm is helping you to feel safer when at home alone. I hope that the system continues to provide you with peace of mind. Should you have any further queries or concerns, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Peace of mind for my elderly mum and myself. Easy to install. Works even at bottom of her garden. Really pleased”

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Posted 4 years ago

“Easy to use and set up”

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Posted 4 years ago

“I haven't had to use my Life-line 24 under emergency conditions, and i hope i don't have to but that little red button bracelet certainly gives me the confidence I need after spending an unplanned night alone in the back garden, that didn't benefit any aspect of my life. I put it on as soon as it arrived.”

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Posted 4 years ago

“The alarm arrived the next day as promised and was very easy to set up, with the excellent help of the call centre. As we have not yet had to use the alarm it is difficult to give a review for that, but for myself knowing that my mother has this alarm now I am definitely feeling less stressed about her being home alone as she wants to be.”

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Posted 4 years ago

“Gives me and my wife peace of mind that if I need assistance I just have to press a button luckily enough I’ve not had to use it as of yet hopefully I won’t need to use it by ear is there just in case.”

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Posted 4 years ago

“Excellent service with testing I feel safe & secure knowing that someone is there when I need help”

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Posted 4 years ago

“To date we have been unable to set this up, we have been sent a new cable and are awaiting a new box. Not happy with the item so far. Will be requesting a refund if this does not work, Mrs Doggett has already had a further fall without this in place.”

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Posted 4 years ago

Dear Anne, Thank you for leaving us a review. Please accept our apologies for the issues you have experienced with the installation - please rest assured we will do everything we can to get the alarm up and running. As you mentioned a member of the team has been in contact and has arranged a replacement device to assist with troubleshooting and we will be monitoring the situation. Please feel free to get in touch if you require any further assistance. Lifeline24.

Posted 4 years ago

“Rapid,effective response; quality product; clear installation instructions; helpful and reassuring during install tests. Most importantly, the user requirement is easily satisfied by helpful and understanding call centre. Inspires confidence.”

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Posted 4 years ago

“Excellent product and very good quality. A couple of concerns to share. The online form process to complete the registration is very involved and that needs to be shared first thing so people are aware. You need the person's doctor and medical details and it takes a while I can say. Plus nothing happens until you complete these so it is a must and delays things. Plus there is nothing in the instructions on the yellow button. I found it online but for some reason this is not in the enclosed pamphlets.”

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Posted 4 years ago

Good Afternoon, Thank you for your review. I am very pleased to hear that you have found the product to be of very good quality. I am sorry to hear of the issues you experienced with our registration forms. Our New Customer Form does need to be completed before the alarm can go live. This is to ensure that there are no alarms in use that we do not have enough information to send appropriate assistance to. Once we have received the registration forms back they can take up to 6 hours to be fully updated on to our system. We recommend filling in our forms with as much information as you can currently provide. You can then contact us at any time to update or amend these details. We do not provide instructions regarding the yellow Home/Away button on the top of the unit, as we kindly request that our users do not press this button. The Home/Away button will stop the unit from making any warning announcements regarding the power or issues with the phone line. Should you have any further queries or concerns please do not hesitate to get in touch. You can call us on 0800 999 0400 or email us at info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“So easy to install and test the equipment.”

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Posted 4 years ago

“In terms of the service my father when he used it absolutely brilliant! The people that were on the emergency phone line were quick, courteous and showed no annoyance when my father or the carers set it off accidently. However, when we were finished with the service when my father died we did not get a refund for most of the year that was still remaining as he paid annually. Lovely way ofmaking money through someone else's misery - go Lifeline 24”

Helpful Report

Posted 4 years ago

Dear Kathryn, On behalf of the team here at Lifeline24 I am sorry to hear of your loss and hope you are doing well given the circumstances. I am glad to hear we were able to help and provide a quality service. We have a number of plans with varying lengths. We also offer a significant discount on our longer terms plans. Whichever plan you choose, all of our plans are actually paid in advance and while we do have a 30 day cooling off policy the plan is not refundable beyond this. We do offer a transfer to anybody else that may benefit from the remaining time. All refund requests are reviewed on a case by case basis and on this occasion one was not due as per our policies. We value your feedback and this has been passed on for review. If you need any help with anything or have any further queries, please do not hesitate to get back in touch. Lifeline24

Posted 4 years ago

“Very helpful, polite staff, I felt happy talking to them.”

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Posted 4 years ago

“Alarm arrived very quickly and was very easy to set up. The testing process was carried out very efficiently by the call handlers which gives assurance that if it was needed in an emergency then you could rely on the service. The only reason that 5 stars was not given is due to the outside key box I bought at the same time. I know it was the cheapest but it is really not fit for purpose. A screw driver with a bit of force would open it in seconds and the way the locking code works is appalling. If you select 4 numbers they do not need to be pressed in a set sequence. In other words if I thought I had put in the code as 1234, if I pressed 4231 or any other combination of the 4 numbers it would open. It is not secure to a reasonable standard and should not be marketed.”

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Posted 4 years ago

“Very pleased to have the Lifeline fitted up. A friend, who is an electrician helped me with the final stages of connection because my house did not have the electric sockets near enough to the telephone wiring, but that is now fixed and I am in touch with Lifeline, now I am waiting for my key safe to be fixed, so then everything will be done”

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Posted 4 years ago

“Very quick delivery, easy to set up excellent help.”

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Posted 4 years ago

“Very easy to set up and use. Excellent service”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews