LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“I feel happier now as i know when i fall you can contact my husband”

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Posted 6 years ago

“Everyone I spoke to was patient and informed. Excellent service”

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Posted 6 years ago

“Very easy to set up and the test process was straight forward. All the staff explained everything very well.”

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Posted 6 years ago

“Makes me feel safe knowing help is a push button away if I need it”

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Posted 6 years ago

“It has given me peace of mind and to my family.”

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Posted 6 years ago

“The Lifeline product was brought for my mum to give security for her and peace of mind to me and my family. The form was quite straight forward providing you had all the relevant information to hand. The product was delivered within 24 hours or next day as was stated. However the only problem my mum seems to have with it,it is quite sensitive and a slight knock sends a signal to signify a problem. Fortunately everything was ok,but mum was embarrassed when the call centre kept calling.”

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Posted 6 years ago

“Only just set up the service and have been very impressed with everyone we have come into contact with - all have been very professional but also extremely friendly and helpful. The service gives both Mum and the family peace of mind.”

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Posted 6 years ago

“Unintelligible response to first test despite request for slower and clearer speech”

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Posted 6 years ago

Dear Mr Smallpeice, Thank you for taking the time to leave us a review. I am sorry to hear of your experience during your first test call. I would like to assure you that this is not the level of service that we wish to provide. I am ensuring that your experience is looked into further so that we can prevent a similar occurrence in future. Please accept my apologies again for the experience you have had. If you would like to discuss the matter further, please don't hesitate to get in touch on our customer service telephone number 0800 999 0400 and I would be more than happy to help. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“Excellent service and very helpful.”

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Posted 6 years ago

“The service couldn't have been any easier from start to finish. The order over the phone went smoothly and I received notifications almost immediately by email. This allowed me to complete the CRF to enable the service to be activated. By the time I came to install the unit for my aunt, which was extremely easy, the service was live and the test with your control was over in minutes. My aunt is now very happy that she will now have 24 hour assistance should she have another fall and is unable to get to the telephone. Many thanks.”

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Posted 6 years ago

“The Lifeline has given our family reassurance that if mother in law has a fall or taken unwell she can get help quickly. One thing we would have liked is a phone call to all the numbers to ensure that they are correct.”

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Posted 6 years ago

“Reassurance that someone will respond if I need help”

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Posted 6 years ago

“Gave us peace of mind, when away from our loved one”

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Posted 6 years ago

“Excellent start- package arrived earlier than expected and when my brother set it up today he said how easy it was and then when we tested it three times today the service was excellent. Peace of mind for us and easy to operate for our dad so thankyou.”

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Posted 6 years ago

“Excellent communication, next day delivery, concise instructions for set up, friendly customer reps and high quality equipment”

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Posted 6 years ago

“Quick and efficient service. Whole process of connection made simple.”

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Posted 6 years ago

“You did everything you promised. Next day delivery, and the set up was very easy, with pleasant operators at the end of the phone.”

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Posted 6 years ago

“made me feel more secure and my family relieved”

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Posted 6 years ago

“It was simple and straightforward to install and the helpline was excellent in their support. We hope it will not be needed but we are happy that it is there just in case.”

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Posted 6 years ago

“I have only had my lifeline 24 for a few days so I don’t know yet how efficient it is. Buying it was extremely easy, the salesperson was very helpful.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews