LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,843 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,843 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service seemed very good, any contact with customer service has been pleasant and efficient.”

Helpful Report

Posted 3 months ago

“Excellent service explaing how the system works, Setting up was easy and everone was very helpfull.”

Helpful Report

Posted 3 months ago

“Overall I was very pleased with the service and corospondance i recieved , after my original box / set up failed probably due to my Landline not oerating properly , which was dealt with fairly prmptly , my daughter helped me set the new alarm up which arrived the next day , she was also very pleased , so many thanks good to know i can rely on ' LifeConnect ' .”

Helpful Report

Posted 3 months ago

“Good straight forward service, would recommend.”

Helpful Report

Posted 3 months ago

“Feel so safe having the protection of the fall detector and all round safety features. Fast efficient delivery and simple to set up”

Helpful Report

Posted 3 months ago

“Very easy to install. Clear when speaking to the control centre. Very fast delivery.”

Helpful Report

Posted 3 months ago

“Bought this about a month ago for my elderly dad who wants his independence but has had falls and hospital admissions. I can honestly say that, since the purchase with Joss over the phone, to receiving it, installing it and dad having it on him, it is a massive help to me and stops me constantly worrying over him. Dad has accidentally set it off quite a few times and I've been called each time whether I've been in work or home - they call both numbers to contact me which proves how good the system is and how well it works. Your operators are always courteous and accept that accidental set offs are common with the elderly which is wonderful. Thank you for such a great service.”

Helpful Report

Posted 3 months ago

“I am now using the lifeline pendant and feel comfortable and safe with it,the gentleman who first explained it to me was so helpful and patient with me I'm so sorry but I can't remember his name but hopefully you may be able to find him an deliver my thanks”

Helpful Report

Posted 3 months ago

“A very efficient, polite and professional service.”

Helpful Report

Posted 3 months ago

“the new watch is no so easy to put on and very sensative .”

Helpful Report

Posted 3 months ago

“I have just rang to order a new wrist alarm for my father, the gentleman Tom was unhelpful and I found his manner to be very dismissive. He made me feel very uncomfortable and didn't explain things in a clear manner. I certainly don't think that his customer service was of a good standard.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review and for sharing your experience with the Service. I am sorry to hear that you were unhappy with a recent interaction with a member of our Staff. Please rest assured that your feedback has been raised the individual involved. Best wishes, Ash

Posted 3 months ago

“I mistakenly leant on my watch a couple of times and the help line activated immediately, so I have peace of mind to know you are there.”

Helpful Report

Posted 3 months ago

“Excellent I feel better knowing I can get help if needed gives me peace of mind”

Helpful Report

Posted 3 months ago

“Seems to work well although the fall detector goes off too easily. However It is quickly answered which shows it is effective.”

Helpful Report

Posted 3 months ago

“This was an utter shambles - Testing the unit the response was inaudible - We pressed the button on the pendant at 15.00 and I was finally called by the emergency team at 20.00hrs. If this had been a real situation my mother would have been dead.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you were unhappy with the Service as you experienced it. I have raised your feedback with the appropriate department for further review. Best wishes, Ash

Posted 3 months ago

“Everything went very well don't no how good it have not had to use it”

Helpful Report

Posted 3 months ago

“I have been unable to set up the system”

Helpful Report

Posted 3 months ago

“On behalf of my very elderly friend, I feel aggrieved that, despite being told she would pay £135 annually, her second year with you is being charged at £179:88. This should have been made much clearer at the initial purchase.”

Helpful Report

Posted 3 months ago

“Jos was so helpful over the phone, explaining how it all worked. Placing the order was very straightforward and it’s good to know we’re using/supporting a local Norfolk business. My father activated his alarm recently and family was contacted promptly to offer help. It offers real peace of mind.”

Helpful Report

Posted 3 months ago

“When I found my alarm box wasn’t working, customer services were incredibly helpful in trying to resolve the issue. In the end they’ve replaced the faulty box straight away and without any difficulty. They’re very helpful and reassuring”

Helpful Report

Posted 3 months ago

LifeConnect24 is rated 4.7 based on 7,843 reviews