LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,736 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“I chose wrong package first as did not operate with my phone's but was put on right path by operator and received right equipment which is now up and running perfectly”

Helpful Report

Posted 2 months ago

“It was my iniative to have this, for peace of mind for friends and relatives - increasingly so as I get wobblier and more likely to fall in house and garden. My recent problem with it has been the over-sensitivity of the call button which I wiear round my neck, but that is a fault on the right side. Your responders are always courteous about re-setting it. even when I am not. I am irritated about being disturbed by the offer of help when I don't need it!”

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Posted 2 months ago

“The lady who I was talking to was very nice very knowledgable and very helpful”

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Posted 2 months ago

“Very helpful when I was having trouble connecting to the BT digital phone”

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Posted 2 months ago

“Seems fine but not used for its purpose so cannot comment. Sent for postal form as google auto complete interrupts trying to fill the form in and was a nightmare switched of auto complete but switched itself on again so gave up. My wife and I got to fall dongles in our package but once again the paper form does not leave room for two users I phone in the end and gave our details and shall just fill any odd details not completed by phone, also there seems no means of the operator knowing which of us has alerted the respective dongle my concern is if I fall in the garden and my wife who is housebound could think she had set it off in error and say all was well and I could be in trouble out side. As I say cannot really comment until it’s needed every one I have spoken to is very helpful and seem knowledgeable of the product.”

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Posted 2 months ago

“Excellent service , very easy to set up and use spoke to Myles who was very informative and helpful. would highly recomend This service.”

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Posted 2 months ago

“Received the unit in good time. Easy to set up and despite a problem pairing the pendant, communication was good and we got that sorted.”

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Posted 2 months ago

“1st class service”

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Posted 2 months ago

“Always helpful when answering the call. Very reassuring. All calls made so far are because you requested checking or ad the result of constant small power cuts. I have now registered with SSE the supplier as a priority customer. Thank you all for your help. Felicity Rickard”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“This has overlapped with my phone-call -Replacement machine works well but I need to stop this service when current contract expires at end of September as user now got dementia and had full time carer. Alarm is generally good but fall detectors don't work if client falls close to ground and pendant is hanging inside pyjamas.”

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Posted 2 months ago

Hello, Thank you for your review and for sharing your feedback on the Service. I will be certain to promulgate your comments with the appropriate department for further review. Many thanks, Ash

Posted 2 months ago

“I paid 12 months up front and set up direct debit about 3 weeks ago and 1st box arrived and would not work properly it would contact you without me pressing any buttons and person kept calling me by a completely wrong name so I complained and was told a, person would ring me in the morning this never happened so later in the afternoon I rang and person said sounds like box is faulty so another was sent out and this did exactly the same so I complained again and eventually was told they were analogue boxes and a, digital would be sent with no extra set of fee this arrived and had problems so I complained last Thursday and a, guy rang me Friday saying some body would ring me about compensation for the stress - 5 days later and I've heard nothing”

Helpful Report

Posted 2 months ago

Hello Clifford, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you have had a less than satisfactory experience with the Service thus far. I can see from our records that a member of our Team has been in touch to resolve your concerns. I can also confirm that your comments have been shared with the appropriate department for further review. Best wishes, Ash

Posted 2 months ago

“It works the same as the pre digital. All appears to be fully functional. I am happy with the service”

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Posted 2 months ago

“Very efficient and friendly.”

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Posted 2 months ago

“Excellent service via telephone with Joss Hobbs So helpful, friendly and very efficient. Thank you very much for getting us started with LifeConnect24”

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Posted 2 months ago

“This was an upgrade on an alarm I have had for a number of years. Easy to install and a call to the call centre ensured it was working perfectly.”

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Posted 2 months ago

“Easy ordering and helpful staff online to talk me through options for best system, slight mistake with order but was rectified within a day and sroted out easily enough very please with the equipment”

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Posted 2 months ago

“Easy to set up very helpful operators when on the phone”

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Posted 2 months ago

“Very efficient service”

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Posted 2 months ago

“At the moment I have not had the alarm going off for no reason .I have the neck fob and the sensitivity was turn down .I must be honest ,I do prefer the wrist band..”

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Posted 2 months ago

LifeConnect24 is rated 4.7 based on 7,736 reviews