LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,858 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team was great as my mum had fallen on the day we placed the order and got the kit sent out to my house rather than mums. Thank you”

Helpful Report

Posted 3 years ago

Dear Karon, Thank you for your kind review. I am pleased to hear that the delivery and set up of your kit was prompt. I hope the system provides you all with peace of mind. Please do not hesitate to get in touch should you require any assistance. Kind Regards, Rebecca

Posted 3 years ago

“I bought this alarm as I’m moving into my own flat and I have epilepsy. The Lifeline staff were fantastic and so helpful. Much more so than a lot of other companies I spoke to. The ordering process was quick and easy. Thank you!”

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Posted 3 years ago

Dear Fiona, Thank you for your review. I am pleased to hear how helpful our wonderful staff have been. I will make sure that your feedback is passed on to the team. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“From the moment I rang for help and information I felt safe and someone was caring for me I received the latest offers and more. My equipment came the very next day even though I ordered the previous afternoon and all my information was complete too as I had done this the night before. I am very happy and feel very safe - Thank you”

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Posted 3 years ago

Good Afternoon, Thank you for your kind feedback. I am so pleased to hear that the equipment is helping you to feel safe at home and that you have had a good experience with our caring staff. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Very helpful phone call and prompt delivery Thank you Louise”

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Posted 3 years ago

Dear Louise, Thank you for your kind review. I am pleased to hear that you have had a positive experience with our helpful staff and prompt delivery. Should you ever require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“good service perfectly satisfied”

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Posted 3 years ago

“Really please and impressed with the quality and service received from Lifeline24. Easy to order online, next day delivery by Royal Mail. Kept well informed throughout the order. Very easy to set up and install, superior sound quality compared to the current Telecare service that it's replacing.”

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Posted 3 years ago

“You were recommended by my sons. Partner this is give them peace of mind as they live a long way away. They helped sign me in which was good as I am not very computer literate. Every came though as stated and they were hear to help set it up. Thank you.”

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Posted 3 years ago

“After the decision was made that it would the safe option to have a lifeline 24 because of the increase risk of falling,the aquasition of the unit and setting up was a breeze.installed by my self on the hall way wall ,plugged in and tested and fully working in minutes.All calls while testing were very good.All in all well done to lifeline24.”

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Posted 3 years ago

“VERY HAPPY WITH THE SERVICE RECEIVED FROM LIFELINE. REALLY HELPFUL STAFF AND SUPER FAST DELIVERY OF PRODUCTS.”

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Posted 3 years ago

“I ordered the Lifeline24 for my mother to give her peace of mind. I emailed the company with some initial questions which they responded to immediately. I then rang to order the unit. The order process was simple and the staff very helpful. The unit was easy to set up and thankfully so far we have had no cause to use it”

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Posted 3 years ago

“It was very easy to set up.”

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Posted 3 years ago

“I was delighted with the response to my inquiry The gentleman was so helpful and the phone was answered immmediately”

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Posted 3 years ago

“Great service! Easily done from ordering to installation and checking the system. I would highly recommend.”

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Posted 3 years ago

“After mum realised she needed that little extra support to remain safe and independent at home, we went ahead and purchased Lifeline 24. Ordering it was quick and easy. A couple of days later it arrived and we all now have peace of mind in knowing there is help should mum need it.”

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Posted 3 years ago

“Very pleased with ordering and delivery, sorted in 24 hours, thank you.”

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Posted 3 years ago

“Got this for my mother through the recommendation of a friend . Set it up no problem . We did the test and it worked perfectly . The next day I set it off by accident and the response was within seconds . Feel much better knowing that when I'm not there my mum has a backup. Thank you”

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Posted 3 years ago

Dear Debra, Thank you for your kind review. I am pleased to hear about your experience with the setup and testing of your system. I hope that the system continues to provide you with peace of mind knowing that your mum always has backup. Kind Regards, Rebecca

Posted 3 years ago

“Very pleased to have it. Only problem is I can’t get button off necklace to try on bracelet. However hard I press release catch it won’t budge. Would it be possible to have an extra button so I have the option of using both”

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Posted 3 years ago

“Superb help when I phoned initially to make enquiries, then received package on date I was told I would get it. Easy to install I hope I never need it, but peace of mind for me and my family knowing its there.”

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Posted 3 years ago

“I now have it all in place - feel happier now I have it although I hope I do not need to of course. Many thanks”

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Posted 3 years ago

“Delivery was the next day. When the alarm was tested, they could here my father-in-law from upstairs and in his garden. Unlike a company we ordered from before, the company has a dedicated phone number on which they call if there is a problem. Now anybody on the list of contacts will know who’s calling and not dismiss it as a marketing call. Excellent service.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,858 reviews