LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,748 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Very satisfied. Fast ,efficient service. Easy to set up.”

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Posted 3 years ago

“I have set this up for my mum who had a fall the other week. I feel better knowing she has got”

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Posted 3 years ago

“Only installed a week ago. Easy to set up. Good service. Happy so far”

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Posted 3 years ago

“Excellent service and easy set up. Very quick response from the team at head office. Impressed!”

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Posted 3 years ago

“Set up was extremely easy and each person we spoke to for each test were very friendly and spoke loudly and clearly through the speaker. Certainly gives peace of mind, to my Mum and us, to know someone will be alerted should the need arise.”

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Posted 3 years ago

“Delighted with this system, which I have bought for my Dad who is at high risk of falls. Easy to set up and test, and feel it is well worth the money. I will order a second pendant for my Mum when it becomes necessary, without hesitation. I highly recommend Lifeline24 to others.”

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Posted 3 years ago

“The lifeline seems to do everything asked vof it. The staff were very helpful”

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Posted 3 years ago

“I now feel safe in and around my home environment.Thank you.”

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Posted 3 years ago

“Very easy and efficient to order. I've not set up yet so can't comment on how this goes”

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Posted 3 years ago

“My mother died less than three weeks after the renewal of the annual contract. When I asked whether there could be a partial refund, I was told that this was not possible. I was very surprised by this, and felt it to be very unfair.”

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Posted 3 years ago

Good Afternoon, Thank you for getting in touch and for providing us with your feedback. I am sorry to hear that you have found our cancellation policy to be unfair. I have investigated your account and I can see it has been just under a year since your initial cancellation. Unfortunately, as your alarm is now due to expire for this year there is no remaining time on your account to refund. We do require the return of the rental equipment in order to close your account. We have since changed our policies to reflect the feedback that we received similar to your own. There is now a 30 day cooling-off period after each renewal payment - this means that if the alarm is canceled and returned to us 30 days after payment is taken the payee will be provided a full refund. Thank you again for your feedback and for your use of the Lifeline24 alarm system. I would like to apologise again for any upset or inconvenience caused. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Delivered quickly easy to install and spoke to friendly operatives. All good thankyou”

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Posted 3 years ago

“Fantastic service Ordered it Saturday evening, it was delivered Monday morning..set up and working by 11am ..really impressed .thank you”

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Posted 3 years ago

“On the few occasions I felt I needed to ring you have been patient and understanding, thank you.”

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Posted 3 years ago

“Delivery was very quick System simple to set up Telephone support team very helpful”

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Posted 3 years ago

“The people we have dealt with have all been efficient, effective and so kind.”

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Posted 3 years ago

“Helpful, friendly and very efficient. So easy to install and operate.”

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Posted 3 years ago

“Just installed yesterday. Seems to be very good. Hope I don't need to use it. Thanks”

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Posted 3 years ago

“Called to order the Lifeline24 and less than 24 hours later it was delivered and installed. Brings peace of mind that should I be on my own and fall that I can call for assistance.”

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Posted 3 years ago

“Really easy to set up and the testing assistance was brilliant. Would recommend”

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Posted 3 years ago

“Very good information, very friendly to speak, too, not hard to install, instructions were very clear.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,748 reviews