LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,845 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To give my grandad and the family a piece of mind for when he’s in the house on his own”

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Posted 5 years ago

“From my initial request for information through to the successful completion and installation, the whole progress was very helpfully and efficiently dealt with. An excellent example of good service”

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Posted 5 years ago

“I have only had my Lifeline for a few days but I am very aware of the comfort it can bring. My late husband had the necklace for many years and we were both extremely grateful for the first class attention he got. A friend installed mine as I am useless with anything technical and the bracelet is very comfortable and not at all intrusive.”

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Posted 5 years ago

“Provides peace of mind !”

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Posted 5 years ago

“I feel safe & a lot more confident”

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Posted 5 years ago

“The telephone support I received when enquiring about the product and the service was excellent. Delivery was received the next day and the installation and set up procedures were all very straight forward and my cover was up and running in no time. Thank you”

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Posted 5 years ago

“Very simple and straight forward service. Easy to set up and the process was completed quickly and efficiently. Highly recommend.”

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Posted 5 years ago

“After resisting advice to get a Lifeline, well we don't like admitting we are getting older do we, I have finally got one. What a relief to know help is there 24 / 7 now. Such lovely people at the end of the phoneline. Thank you so much”

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Posted 5 years ago

“Given both me and my family peace of mind knowing that help is at hand should it be needed.”

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Posted 5 years ago

“Order went well, and renewal subscription was taken 3 months early. Telephone service very good when used. Full annual payment was taken and the equipment was returned in 30 days due to the user being in hospital with long term problems. No refund was given despite explaining the situation. The one star is given as it was wholly unreasonable not to refund at least some money as the equipment was not used. Do not reply to telephone calls as promised and also emails. Simply frustrating and unreasonable.”

Helpful Report

Posted 5 years ago

Dear A De Souza, Thank you for your review. I am very sorry to hear about your negative experience with our alarm system. This is certainly not the service we aim to provide. Please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or send us an email to info@lifeline24.co.uk and we will do our best to resolve your complaint. Kind Regards, Anny

Posted 5 years ago

“Set up was simple”

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Posted 5 years ago

“I ordered the lifeline online and found it straight forward and easy to complete. The package arrived next day with clear instructions and quick to setup and carryout the test calls. Provides peace of mind for elderly mother.”

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Posted 5 years ago

“I've recently installed a lifeline24 alarm. Despite some early problems the team in Norwich have been most friendly and helpful. Everything is now working well and I have every confidence that I will receive a quick response should I ever need help in the future. Jill Potts”

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Posted 5 years ago

“So easy to order delivered the next day and easy instructions to set up staff you speak to are lovely and helpful. Would 100% recommend and very reasonable price compared to a lot of others my 84 yr old mother pleased as easy to use”

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Posted 5 years ago

“Thankfully we've not had to use the alarm (yet). But it arrived the day after it was ordered, the set up was very straightforward, and it was very reassuring to hear it dialling out and the operator's voice clearly on the other end when we tested it. Thumbs up so far!”

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Posted 5 years ago

“We spoke to a helpful salesman, the ordering process was easy. Delivery was fast and the installation process quite simple for an elderly person to follow. The alarm was tested and reassuring. We opted to pay quarterly in view of the elderly persons age. Would recommend.”

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Posted 5 years ago

“Just had instored for my mum,so easy to do,and cheap to,shes happy with it,we are happy with it,is a piece of mind alround,and its a must for elderly and frail people ,so thank you lifeline.”

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Posted 5 years ago

“It gives me peace of mind”

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Posted 5 years ago

“Easy to order, recieved the following day. Straight forward to set up & test. Very pleased with the service recieved.”

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Posted 5 years ago

“This peace of mind it gives is priceless. It also gives me the confidence to live my life, instead of existing from day it day because it removes the fear of falling down, and no one would know. It is hard to express what stress that the mind experiences, when you are on your own for the first time in over 44 years.”

LifeConnect24 5 star review on 14th November 2019

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,845 reviews