LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up & simple to use. Staff very helpful.”

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Posted 5 years ago

“Competitive price, next day delivery, easy to set and quick and simple to test all working with contact team”

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Posted 5 years ago

“Staff very pleasant . Excellent instructions how to set up equipment & in plain English Equipment arrived within 24hrs as stated.”

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Posted 5 years ago

“This was purchased for my elderly mum who insists on living on her own. The order arrived next day, and was easily installed. The checks to make sure it worked was prompt so in under 48hrs it was up and running. It is peace of mind for my mother but also for all the family. Thank you for making this easy.”

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Posted 5 years ago

“Easy to set up, helpful staff to talk you through the initial alarm test. A week into set up my mother accidentally triggered the alarm! ( Dealt with in a caring manner ... conversation ending with my mother thanking them for giving her a call to see if she was ok !! Not realising she had initiated it. ).”

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Posted 5 years ago

“Peace of mind foe my family”

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Posted 5 years ago

“Very pleased with the product and the service easy to install and very friendly staff when testing great thanks very much for making this easy for mum”

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Posted 5 years ago

“To give my grandad and the family a piece of mind for when he’s in the house on his own”

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Posted 5 years ago

“From my initial request for information through to the successful completion and installation, the whole progress was very helpfully and efficiently dealt with. An excellent example of good service”

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Posted 5 years ago

“I have only had my Lifeline for a few days but I am very aware of the comfort it can bring. My late husband had the necklace for many years and we were both extremely grateful for the first class attention he got. A friend installed mine as I am useless with anything technical and the bracelet is very comfortable and not at all intrusive.”

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Posted 5 years ago

“Provides peace of mind !”

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Posted 5 years ago

“I feel safe & a lot more confident”

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Posted 5 years ago

“The telephone support I received when enquiring about the product and the service was excellent. Delivery was received the next day and the installation and set up procedures were all very straight forward and my cover was up and running in no time. Thank you”

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Posted 5 years ago

“Very simple and straight forward service. Easy to set up and the process was completed quickly and efficiently. Highly recommend.”

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Posted 5 years ago

“After resisting advice to get a Lifeline, well we don't like admitting we are getting older do we, I have finally got one. What a relief to know help is there 24 / 7 now. Such lovely people at the end of the phoneline. Thank you so much”

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Posted 5 years ago

“Given both me and my family peace of mind knowing that help is at hand should it be needed.”

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Posted 5 years ago

“Order went well, and renewal subscription was taken 3 months early. Telephone service very good when used. Full annual payment was taken and the equipment was returned in 30 days due to the user being in hospital with long term problems. No refund was given despite explaining the situation. The one star is given as it was wholly unreasonable not to refund at least some money as the equipment was not used. Do not reply to telephone calls as promised and also emails. Simply frustrating and unreasonable.”

Helpful Report

Posted 5 years ago

Dear A De Souza, Thank you for your review. I am very sorry to hear about your negative experience with our alarm system. This is certainly not the service we aim to provide. Please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or send us an email to info@lifeline24.co.uk and we will do our best to resolve your complaint. Kind Regards, Anny

Posted 5 years ago

“Set up was simple”

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Posted 5 years ago

“I ordered the lifeline online and found it straight forward and easy to complete. The package arrived next day with clear instructions and quick to setup and carryout the test calls. Provides peace of mind for elderly mother.”

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Posted 5 years ago

“I've recently installed a lifeline24 alarm. Despite some early problems the team in Norwich have been most friendly and helpful. Everything is now working well and I have every confidence that I will receive a quick response should I ever need help in the future. Jill Potts”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews