LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Quick and easy to set up.”

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Posted 3 years ago

“Well worth it for peace of mind ?? I feel better knowing ive gotbone if i ever tumble i can press my bracelet and theres somebody the other end they are lovely im pleased i hav mine just in case well worth it 👍👍👍👍👍👍”

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Posted 3 years ago

“have no complaints about how helpful Lifeline 24 when taking out a contract and setting up the equipment. I cancelled the contract 30/11 after 3/4 months due to my mothers death, I was asked to return the equipment, which took a bit longer as than anticipated as I didn't live near her.. I then received an e-mail on the 18/12 saying they hadn't received the equipment, and as it was rented it had to be returned I phoned to say the goods had been returned and they said there was a wait for goods to be cleared as they have to be cleaned, I then asked about the refund on the remaining contract, I was told that I had had a cooling off period of 30 days, as I informed them my mother didn't cool off she passed away, but apparently they don't give refunds. I told them I thought this was wrong as they were making money out of a deceased person, and nobody else I had contacted re-outstanding contracts i.e the television license takes this view. Also they re-rent the equipment and are therefore making money out of my mothers death twice. First for the original contract and then on re-renting it. I did argue my point and was told I would need to wait until the goods had been cleared and someone from management would get back to me. Management did get back but I was unable to take the call, they were going to get back again which they didn't. I phoned them again and was offered £40, 50% of the outstanding contract, which I took, as at this time I didn't have the energy to argue with them. So although it might be more expensive if in doubt go for a monthly contract, or don't tell them and keep the equipment until the contract expires (then they cannot make money out of your loss), even if you relative goes into hospital and then care you will not get a refund on you contract.”

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Posted 3 years ago

Dear Julie, Thank you for getting in contact and for taking the time to leave us your feedback. On behalf of us all at Lifeline, I am very sorry to hear of our loss and hope you are doing well at this difficult time. I can see you have been in contact and your complaint has been escalated to our senior team, whom have been able to arrange a refund. I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assitance. Kind Regards, Lifeline24

Posted 3 years ago

“Excellent support”

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Posted 3 years ago

“Easy to set up and simple to use. A no hassle way to attain peace of mind for both myself and family members.”

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Posted 3 years ago

“This has been a trouble free process from searching the web, to reading the excellent website, ordering and receiving the alarm. The set up and test was so simple. But I hope I never have to use it! Tom”

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Posted 3 years ago

“Very good service and quick delivery, All up and running Thankyou”

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Posted 3 years ago

“Very fast service”

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Posted 3 years ago

“Super fast service, friendly and helpful staff during purchase and set up. The set up process was easy and quick to complete.”

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Posted 3 years ago

“Very good service from the initial enquiry to testing the equipment. Excellent customer service. Thank you.”

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Posted 3 years ago

“Super fast delivery, and very helpful.”

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Posted 3 years ago

“Does the job & well made.”

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Posted 3 years ago

“I wasn’t sure if I would qualify for this service but it was delight to speak to the operator and I was set up with no hassle and had everything explained to me. I twas easy and straight forward and non stressful. Thank you.”

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Posted 3 years ago

“Have peace of mind for my father now”

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Posted 3 years ago

“Quick easy and friendly”

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Posted 3 years ago

“It is doing everything I wanted it to do. It took a little setting up as I have a Sky Broadband Equipment that is specially provided. A little effort I finally worked it out. Considering the initial contacts I can look forward to peace of mind.”

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Posted 3 years ago

“My family are so happy that love got an alarm fitted”

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Posted 3 years ago

“Quick, efficient and very accessible. Very easily set up for our parents and gives them and us peace of mind.”

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Posted 3 years ago

“It is a bit early to do a review as I only had it set up on Saturday. I did the tests and they worked out fine and the people answering the phone were lovely and friendly and I felt that had I really needed help they would sort it out fine. I have only been connected for two days and have only carried out the tests so I can't really comment about anything else yet.”

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Posted 3 years ago

“Setup process was simple and the staff we spoke to during testing were really kind and helpful. Surprised that the operator voice is only via the base unit. Would seem to be significantly better if the pendant had a speaker/mic.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews