LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,746 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Good service. Efficient, helpful and polite.”

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Posted 2 years ago

“very helpfull. not needed it yet, but confident it will be first-class assistance”

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Posted 2 years ago

“Set up was easy . The alarm was tested . Reception was clear. Product is reassuring.”

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Posted 2 years ago

“Reassuring”

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Posted 2 years ago

“My family all feel happy that I will be safer with your help. The pendant is much better looking than than others and easy to wear and re charge. Thanks for your assistance when purchasing it.”

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Posted 2 years ago

“I am getting used to wearing the Lifeline pendant and find it very comfortable. A recent review with the Rheumatology Comnsultant who said how sensible it was to purchase the device.”

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Posted 2 years ago

“Quick service easy to install and test . With choice of round the neck or wrist. It makes me feel safer .”

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Posted 2 years ago

“An excellent bit of techie equipment! Very easy to set up. The personnel was very helpful.”

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Posted 2 years ago

“Very happy with purchase. Gives peace of mind to my neighbour and myself. As my neighbour only has a landline phone and has become unsteady on her feet this is an extra aid in case she needs help.”

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Posted 2 years ago

“This system has been a nightmare.It kicked off late at night when I was in bed asleep witjh a false alarm on the same day it was installed. The next day I came home around midday after attending a meeting with my mobile muted but constantly buzzing to find neighbours and an ambulance waiting outside my house and para medics knocking on my door. It was another false alarm. I never even had the pendant with me.I phoned the office and waited over 2 hours before they contacted me, at which time I had had enough and cancelled the contract. It was not gong to happen for a third time There was no interest in my predicament no urgency at all and my nerves were shattered.Its a good system but whoe betide you if things go wrong.”

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Posted 2 years ago

“My father dropped his pendant fob last night from about 0.7m onto a carpet which emulated a "Fall". Within 50 seconds the team was talking to him through the pendant. Whilst that wasn't an actual fall. It proved the system does what it's supposed to do. 10/10 from me.”

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Posted 2 years ago

“Superb service. There were some difficulties because a. I was using Broadband and In addition it was found the telephone was directly connected to broadeband. Your Technician realised the problem and was able to fix the problem.”

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Posted 2 years ago

“REVISED REVIEW. On or around 5 May 2022, I left a 1 star review. Since then, Lifeline24 have reviewed the case and done the right thing. Well done, and a very good service provided during the period of usage.”

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Posted 2 years ago

“Lifeline is brillient. Really helpful. I've been away so not had to use it yet butI know it will be perfect when I am on my own again. Thankyou.”

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Posted 2 years ago

“Gives me a bit of peace of mind”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Service was good but I paid yearly in advance for this service for my father in law He recently passed away but there is no refund for the 7 months still in credit. I am unable to transfer to anyone else as we already have this service for my mother. I'd advise paying monthly to anyone using this service”

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Posted 2 years ago

Dear L Clarke, Thank you for taking the time to leave us your feedback. I am pleased to hear you have been happy with the alarm and I am sorry to hear that you have been unhappy with the account closure. With our Annual plans, we do provide a significant discount but it does mean there is a 30 days return policy similar to other purchases. We do provide monthly plans for people that require more flexibility. I have escalated your feedback to our Senior team for review. Please let us know if you have any further comments or queries. Kind Regards, Rebecca

Posted 2 years ago

“We haven't had this device long but the service we have received has been first class.”

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Posted 2 years ago

“Lifeline is an excellent way for us to have peace of mind that should our mum fall and be unable to get to the phone, she will still get help. We now feel able to travel a little further when she isn't with us knowing she is not without help should it be needed in an emergency. mum is comfortable with the pearl necklace that she wears and says it doesnt look out of place around her neck. She has pressed the button a few times accidentally and has always received an answer. When she says she is ok and has pressed it by mistake, the person on the other end of the phone has always been polite to her.”

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Posted 2 years ago

“My husband is very happy with the security it gives him. It means I don’t have to worry when i go out and leave him. It was all ordered and set up within 24 hours, Excellent Service”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,746 reviews