LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When a fault was identified with my device every effort was made to rectify the situation. A replacement box received by next day delivery. Excellent service.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that the fault could be resolved. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Whilst my Father in law had this at home, it was very useful to have peace of mind for him and us, to know somebody can be in contact when we were not with him.”

Helpful Report

Posted 7 months ago

Hello Stanley, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“When I got the equipment it’s easy to set up then basically test it and your able to speak to someone straight away clearly ideal well worth it and we now have peace of mind that our dad is safe if he falls or collapses”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“I always find your staff very pleasant and helpful.”

Helpful Report

Posted 7 months ago

Hello Dorothy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Absolutely delighted by the response to my initial call for information. Harry talked me through everything to my complete satisfaction and I signed up for my mother in law. The process, start to finish was easy and I was left with no unanswered questions and feel highly confident in the service about to be provided. I would not hesitate to recommend both the company and Harry, a most able, efficient and professional representative.”

Helpful Report

Posted 7 months ago

Hello Miss Haversham, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Responded to our request instantaneously”

Helpful Report

Posted 7 months ago

Hello Brian, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“This is the second alarm I've ordered from Lifeline 24 for a family member. Service is just as good as always, and the product has got better! Now we have fully digital phone lines a SIM enabled alarm makes a lot of sense as it still works when there's a power cut. My local authority provides a for-fee alarm service themselves, but their system isn't as good, and costs more! I told the OT so they can suggest looking at Lifeline 24 to other patients.”

Helpful Report

Posted 7 months ago

Hello Andrew, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“I feel so much better knowing there is always someone to reach out to at the press if a button. Liked it so much, my sister now has the same. Easy to set up and use. Highly recommended”

Helpful Report

Posted 7 months ago

Hello Heather, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team is always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Everyone have been lovely and very helpful from start to finish setting it up was very easy, unfortunately the first one had a fault, but a new one was sent out straight away and it was all sorted the next day, hopefully my mum will never need to use it, but it has given all the family peace of mind 😊”

Helpful Report

Posted 7 months ago

Hello Brenda, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we could resolve your initial issue. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“The response is amazing always and whenI rang into trouble with my outside box came so quick.. thank the team. Pam trevaskis...”

Helpful Report

Posted 7 months ago

Hello Pamela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Chose Lifeline 24 and received package promptly with everything we expected. Instructions were quite easy to follow and we carried out tests, finding the staff answering the phones very professional and friendly. Having an alarm gives peace of mind as my elderly father lives 75 minutes away.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that ythe alarm is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Very pleased with service”

Helpful Report

Posted 7 months ago

Hello Andy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“After battery issues on my mother in laws pendant and as it turns out,the actual call box,the new box and accessories arrived quickly, setting up was straightforward and the call staff very helpful. Will happily recommend this company and service.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that your issues could be resolved. We appreciate your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“The gentleman who gave me all the information was very supportive and understanding. His previous role as a police officer enabled him to understand my situation. Thank you”

Helpful Report

Posted 7 months ago

Hello Rosemary, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Luckily I haven't had need to use my alarm but the service has been very good like when my control box was faulty it was replaced in one day”

Helpful Report

Posted 8 months ago

Hello David, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“excellent phone response - clear answers and easy to complete the order”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Yes I have got peace of mind now I was always worried about going upstairs, the people I spoke to at the other end were kind considerate and understanding so far nothing but praise”

Helpful Report

Posted 8 months ago

Hello Barry, Thank you for taking the time to leave a review. We are pleased to hear that the service is supporting your peace of mind and that you are satisfied with your experience. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Excellent service all round”

Helpful Report

Posted 8 months ago

Hello Jessica, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“you were meant to send paper work for the details of emergency numbers, yodate this hasn't arrived and therefore I have not been able to use the equipment, which also arrived a day late. So far disappointed.”

Helpful Report

Posted 8 months ago

Hello Shirley, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you are yet to receive your New Customer Form at the time of writing. To remedy this, I have arranged for one to be sent to you both digitally and through the post, to ensure that it is received. I can also assure you that a report detailing your feedback has been shared with the relevant department for further review. Best wishes, Ash

Posted 8 months ago

“No problems, and no negative feedback from me! Reason you renewed the base machine is because the little red light on the previous one was constantly flashing and there seemed to be a fault somewhere. the replacement arrived next day! Thanks!”

Helpful Report

Posted 8 months ago

Hello Rachel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that the fault could be resolved. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

LifeConnect24 is rated 4.7 based on 7,844 reviews