LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,835 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman who gave me all the information was very supportive and understanding. His previous role as a police officer enabled him to understand my situation. Thank you”

Helpful Report

Posted 6 months ago

Hello Rosemary, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Luckily I haven't had need to use my alarm but the service has been very good like when my control box was faulty it was replaced in one day”

Helpful Report

Posted 6 months ago

Hello David, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“excellent phone response - clear answers and easy to complete the order”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Yes I have got peace of mind now I was always worried about going upstairs, the people I spoke to at the other end were kind considerate and understanding so far nothing but praise”

Helpful Report

Posted 6 months ago

Hello Barry, Thank you for taking the time to leave a review. We are pleased to hear that the service is supporting your peace of mind and that you are satisfied with your experience. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Excellent service all round”

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Posted 6 months ago

Hello Jessica, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“you were meant to send paper work for the details of emergency numbers, yodate this hasn't arrived and therefore I have not been able to use the equipment, which also arrived a day late. So far disappointed.”

Helpful Report

Posted 7 months ago

Hello Shirley, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you are yet to receive your New Customer Form at the time of writing. To remedy this, I have arranged for one to be sent to you both digitally and through the post, to ensure that it is received. I can also assure you that a report detailing your feedback has been shared with the relevant department for further review. Best wishes, Ash

Posted 6 months ago

“No problems, and no negative feedback from me! Reason you renewed the base machine is because the little red light on the previous one was constantly flashing and there seemed to be a fault somewhere. the replacement arrived next day! Thanks!”

Helpful Report

Posted 7 months ago

Hello Rachel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that the fault could be resolved. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Disappointed with inability to contact you on phone. Took two days ringing and hanging on. Alarm apparently going off even when it is in bedroom and not being worn. Saying I have had fall but have not. Wish I had not taken it on. Dont wear it any morevv”

Helpful Report

Posted 7 months ago

Hello Lesley, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with getting in touch with us. I have shared your feedback with the relevant department and have arranged for a member of our Team to contact you to discuss your concerns. Best wishes, Ash

Posted 7 months ago

“Very easy to set up and response team very helpful during this process. Gives peace of mind having the unit in place in a time of need.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Jos was very knowledgeable and guided me through the different designs ensuring we purchased the right one for mums needs. Also spoke about the importance of a key press for ease of access if required but was not pushy talked through the options and we did purchase. We still need to set mum up but hopefully will do this today giving us peace of mind.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could provide the information you needed. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Replacement received quickly and efficiently. No problems encountered”

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Posted 7 months ago

Hello Frances, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“to easy to set off by accident”

Helpful Report

Posted 7 months ago

Hello Kenneth, Thank you for your review and for sharing your feedback on the equipment. I am sorry to hear that you have been having trouble with the GPS Alarm. I will be sure to share your feedback with the relevant department for further review. Best wishes, Ash

Posted 7 months ago

“Spoke to a very helpful man named Samuel, nothing was too much trouble , very polite and explained everything clearly. Excellent service. Thank you.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Saved my dad’s life a few times! Friendly, easy and reassuring.”

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Posted 7 months ago

Hello Jackie, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and hope your dad is doing well. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Excellent service from all concerned.”

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Posted 7 months ago

Hello Donald, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Very disappointed, I cancelled my husband’s subscription as soon as the renewal was received as he has now gone into a care home. However the monies were quickly taken from my bank anyway and I was told they would refund as soon as I sent the equipment back. I did this straightaway and received Notification to say a refund would be sent. However 12 days later it appears they are still having problems in carrying out the transaction and the money has not yet been refunded.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review and for leaving your feedback on your experience. I am sorry to hear that you have been dissatisfied with the cancellation procedure as it has transpired. I have had a look at the account for you and can confirm that the refund is currently processing as quickly as we are able to. Best wishes, Ash

Posted 7 months ago

“Excellent no fuss safety and security aid.”

Helpful Report

Posted 7 months ago

Hello Dorothy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Excellent service and very helpful stall with setting up.”

Helpful Report

Posted 7 months ago

Hello Stanley, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“My replacement unit does not compare to previous item. new model has single button operation that i have already had false alerts while wearing in everyday occurances. when testing new model there is considerable dealy in response from call handler, who was not helpful by answering call with "what do you want" very rude and for a person who can have difficulty speaking not helpfull. also volume on new unit does not compare to previous. all elements of new unit shows a dramatic drop in service”

Helpful Report

Posted 7 months ago

Hello Peter, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been dissatisfied with your new equipment. Please rest assured that your feedback has been raised with the relevant department for further review. In the hopes of remedying your concerns, I have arranged for a member of our Team to get in touch to see what solutions can be rendered. Best wishes, Ash

Posted 7 months ago

“I had a fall this afternoon and am blown away with the response from LifeConnect. I was in the garden but could hear the response team calling me although they couldn’t hear me. Having only had my alarm for a week I am so impressed especially as I didn’t press the alarm. The Fall Detector is worth its weight in gold!”

Helpful Report

Posted 7 months ago

Hello Barbara, Thank you for taking the time to leave a review. We hope you are recovering well after your fall and are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

LifeConnect24 is rated 4.7 based on 7,835 reviews