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LifeConnect24 Reviews

4.7 Rating 7,876 Reviews
93 %
of reviewers recommend LifeConnect24
4.7
Based on 7,876 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

Write Your review

LifeConnect24 5 star review on 26th November 2024
John Baily
LifeConnect24 5 star review on 13th November 2024
Nigel Hill
LifeConnect24 5 star review on 3rd May 2024
Pete Smith
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 5th March 2022
Steven North
25
Anonymous
Anonymous  // 01/01/2019
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œI'm very happy with this service. Very easy to set up. Gives my family and I peace of mind As I live on my own.”
Helpful Report
Posted 10 months ago
Hello Hazel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œAfter phoning Lifeline 24 I spoke to Samuel who was very helpful and pleasant. The decision to purchase two pendants was made easy by clear and informative information. Thank you.”
Helpful Report
Posted 10 months ago
Hello Bertram, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œPrice turns out to be very different from website prices. Royal Mail used for delivery, which resulted in last-minute delivery at 7.30pm,requiring elderly person being forced out of bed to answer the door just so Royal Mail could tick a box that they had delivered within 24hrs. Very poor, considering delivering a lifeline for someone who had recently fallen.”
Helpful Report
Posted 10 months ago
Hello, Thank you for your comments on the Service, as they are critical in helping us improve it in future. I am sorry to hear that you were dissatisfied with the delivery of the equipment. Please rest assured that I have raised your feedback with our third-party partners to ensure that they pontificate on your experience in future. Best wishes, Ash
Posted 10 months ago
β€œVery pleased.everyone was helpful,let's hope i don't have to use it thank you”
Helpful Report
Posted 10 months ago
Hello Joan, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œThe alarm brings peace of mind very pleased with it once or twice it has sounded the alarm when l haven’t pressed it but the team always answer very quickly and they are very pleasant and helpful thankyou”
Helpful Report
Posted 10 months ago
Hello Sandra, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? Yes
β€œOrdered a personal alarm for my mother in law. Next day delivery and easy set up”
Helpful Report
Posted 10 months ago
Hello Ann Marie, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œVery helpful it resures me”
Helpful Report
Posted 10 months ago
Hello Vanessa, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? Yes
β€œYou have an absolutely terrible set up system”
Helpful Report
Posted 10 months ago
Hello Peter, Thank you for your feedback and for taking the time to leave your feedback on the Service. I am sorry to hear that you are unhappy with the Service as it is presently constituted. I will be certain to raise your feedback with the appropriate department for further review. I have also arranged for a member of our Contact Centre to get in touch in the hopes of resolving any remaining issues currently faced. Best wishes, Ash
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? Yes
β€œI am very pleased with the speed of service I had when my old battery needed replacing, the staff were very quick to realise my battery needed replacing and I received the new one within a day. Thank you for your help.”
Helpful Report
Posted 10 months ago
Hello Myrna, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œExcellent service very quick to come and set up”
Helpful Report
Posted 10 months ago
Hello Brenda, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œI updated our personal alarm system. I received all the equipment the next morning. Couldn't have been simpler to set up. LifeConnect24 are very responsive to any calls, emergency or general. Good company.”
Helpful Report
Posted 10 months ago
Hello David, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œCaring voice and understanding”
Helpful Report
Posted 10 months ago
Hello June, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? Yes
β€œLifeLine is an exceptional service,extremely helpful, always pleasant and kind and nothing is too much trouble for them. I can strongly recommend this company after quite a few years of excellent service from them. Well done LifeLine. I know they have now changed the company name but this is how I remember them.”
Helpful Report
Posted 10 months ago
Hello Cynthia, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate all your kind words and your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
β€œI am very impressed by the life connect team as they treated me with patience .”
Helpful Report
Posted 10 months ago
Hello Daphne, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? Yes
β€œWas given the advice I needed about which device to get. Payment explained. Equipment delivered, as promised, the very next day. Set up and test completed. Fab service”
Helpful Report
Posted 10 months ago
Hello Tony, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œEasy to order and straightforward to complete paperwork. Arrived on time. Call centre have been very helpful and friendly we have had some false calls due to user error and it has worked perfectly and we have been responded to quickly and efficiently.”
Helpful Report
Posted 10 months ago
Hello Deborah, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œOrdered late p.m. and arrived first thing next a.m. Would have preferred slightly longer cord for alarm button and preferred old version of wristband but actual design of new button is more attractive, though for arthritis sufferers, it's more difficult to attach to the cord.”
Helpful Report
Posted 10 months ago
Hello Gina, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service, and will be sure to take your comments into consideration. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
β€œPerfect. Very sensitive and alarm answered immediately. Thought I had burgulars. Heard voices in my home - but I had kept bracelet on in bed and had accidently layed on it!!”
Helpful Report
Posted 10 months ago
Hello Shirley, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
Would you like to tell us a bit more about why you decided to purchase a personal alarm? No
β€œThankyou πŸ‘πŸ‘β€
Helpful Report
Posted 10 months ago
β€œExcellent service, prompt delivery, v friendly and helpful staff”
Helpful Report
Posted 10 months ago
Hello Elizabeth, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24
Posted 10 months ago
LifeConnect24 is rated 4.7 based on 7,876 reviews