LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased that I made the decision to have a lifeline. I now have peace of mind especially at night that there is someone at the end of the line if I need them. I live alone so I am grateful for this.”

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Posted 3 years ago

“I’ve set this up for my mother in law. We’ve only performed the tests upon installation two days ago but all went very well thank you.”

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Posted 3 years ago

“Purchased for an elderly relative, no way would he have been able to install it himself. Your web- site says there will be a paper copy of the detail form in the box but in the box it says paper form only available if requested! The key box we received is not the easiest to use & on the phone I was not offered a choice it wasn't the cheapest & on line- there was more choice.”

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Posted 3 years ago

“Great product, great communication and very professional people. Over all service provides a good feeling of confidence.”

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Posted 3 years ago

“Peace of mind, excellent service, and easy set up”

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Posted 3 years ago

“Fortunately I have not had to use it yet, but it does give me peace of mind.”

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Posted 3 years ago

“Have not had to use it but a relief to know that help is available. All the people where very helpful in helping to set up.”

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Posted 3 years ago

“Anyone contemplating purchasing a lifeline alarm should seriously consider whether they wish to take up the "special offer" of a reduced monthly payment by paying for 12 months in advance. My father only had his alarm for 2 months before he passed away and we then discovered that it was company policy that no refund would be due. This was not obvious to me when selecting from the options on the website”

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Posted 3 years ago

Dear Andy, Thank you for leaving us your feedback and for bringing this matter to our attention. On behalf of us all at Lifeline, I am sorry to hear of your loss and hope you are doing well at this difficult time. All refunds are processed on a case-by-case basis. I have escalated your review to our senior Accounts department in the hopes of resolving your complaint. They will be in touch very shortly. I would like to apologise for any upset or inconvenience caused. Should you have any further queries, or wish to discuss this matter, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 3 years ago

“I haven't had cause to use this yet but my family are very happy as they know they will be contacted. if necessary”

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Posted 3 years ago

“We are so grateful to our newly installed Lifeline 24. We have already utilised this amazing technology and we’re amazed by the benefits and peace of mind it gives us as a family. Thank you!!”

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Posted 3 years ago

“Simple order process and the alarm arrived the next day. No problems in setting up and call centre staff very pleasant and helpful.”

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Posted 3 years ago

“Great fast and efficient setup with good customer service”

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Posted 3 years ago

“It’s great because it gives me peace of mind 😇”

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Posted 3 years ago

“So easy to order and set up for peace of mind”

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Posted 3 years ago

“Peace of mind, very quick delivery, easy to install and friendly staff to help with testing. Feel at lot better knowing if the worst happens, help is only a button press away”

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Posted 3 years ago

“excellent service and very quick. thank you”

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Posted 3 years ago

“Arranged life line for my mum after a recent admission to hospital, set up was very easy. Thankfully mum has not used it yet so can't comment on how well it works, but it has given me peace of mind. Hopefully she will remember to push the button if she requires help. Hopefully it will alert us if she falls too. This was another reason for the purchase as she struggles to get herself back up when fallen previously and had had a really nasty cut to her face”

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Posted 3 years ago

“Great service, puts my mind at rest knowing someone is there.”

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Posted 3 years ago

“Excellent ! The Staff that answer an accidental press are so kind which goes a long way with people who find themselves in a position. ie vulnerable they don’t want to be in ! Just one small thing, when I did fall the alarm didn’t go off , I did report it and was told it was to do with the position of me or alarm . ( Managed to get myself up ) advised to press alarm anyway if a fall occurs. The lady I spoke to was very helpful..as I said kudos to the Staff And the whole set up.”

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Posted 3 years ago

“Very prompt and caring response and comforting to know somebody is there if help is needed”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews