LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,745 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Works”

Helpful Report

Posted 2 years ago

“I was hoping to get help as I’m not tec minded but I got plenty of help from from your team so after sorting out the wires and the video helped I’m up and running. Thank you”

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Posted 2 years ago

“Excellent service & when I pressed the button by mistake immediate reaction thank you very comforting.”

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Posted 2 years ago

“From the alarm was installed we have had no issues until it went faulty just over 2 weeks ago. The alarm lost power. Lifeline sent us a 2016 box with a 2916 battery to replace the original box which was manufactured in 2030. Needless to say this didn’t work. Another box was sent out and it was manufactured in 2017. This is working so far but the big question is for how long???? I was also informed that when the 2nd box was constantly ringing Lifeline to say it had no power that it was using my Mum’s phone line - obviously. It will be interesting to see her next phone bill……..”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for providing us with your feedback. I am sorry to hear that you have some ongoing concerns with the reliability of our Lifeline VI Alarms. However, I would like to affirm that the particular fault with the Lifeline Box that you experienced is not measured by the date of manufacture. Many of our Customers will currently be using Alarms that were manufactured in 2017 or before that will continue to operate as normal for years to come. As such, please rest assured that the unit provided to you is a fully functioning device. I hope this message has allayed any concerns you had regarding your Personal Alarm Equipment. If you require any further assistance, please do feel free to get in touch with us again. You can do so by either calling our Customer Service Team at 0800 999 0400 or by emailing us at info@lifeline24.co.uk. Kind Regards, Ash

Posted 2 years ago

“Very easy to set up, during testing the responders were very helpful and friendly”

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Posted 2 years ago

“Very quick to deliver from placing the order over the phone Very friendly and helpful over the phone Would recommend”

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Posted 2 years ago

“Find alarm very sensitive and feel I am bothering the help desk when not needed”

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Posted 2 years ago

“It is neat and easily programmed. I now have peace of mind in the eventuality of falling.”

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Posted 2 years ago

“Very excellent service and everything explained and questions answered”

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Posted 2 years ago

“Guter Service, ich hatte Glück, dass ich Sie gefunden habe”

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Posted 2 years ago

“Fortunately I haven’t needed to actually use the system as yet but recently the lightning struck my box and was dealt with very quickly and efficiently, having said that I was a little surprised when I was firstly quoted £50 for a replacement alarm bracelet on querying this it was then £25 .”

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Posted 2 years ago

“Very good service thank you.”

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Posted 2 years ago

“Quick easy and very,very efficient everything went like clockwork.Totally satisfied.”

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Posted 2 years ago

“Friendly helpful staff helped me decide which alarm was best for my Mum.”

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Posted 2 years ago

“Ordered the alarm for my mother late Thurs and it was delivered the following morning first thing. Staff were super helpful when I required assistance to set up and stayed on line till a test call had been completed. Very reassured.”

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Posted 2 years ago

“I bought the pendant lifeline for my aunt. It was easy to set up and test. She is very deaf, so difficult for family to have a conversation with her. I feel so much easier knowing she has a means of communication if she has problems. Thankyou lifeline 24”

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Posted 2 years ago

“My mother is experiencing issues with her telephone landline which in turn affected her emergency call button. Openreach were insistent that the Lifeline box was the cause, as soon as I spoke with Lifeline a new box was sent. It wasn’t the problem at all and the problem with telephone persisted. Lifeline immediately sent out a digital alarm to ensure that mum is able to contact someone in an emergency while we are waiting for Openreach and Talktalk to sort themselves out. Lifeline have been extremely helpful. Thank You!”

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Posted 2 years ago

“just purchased alarm and had to be used within first week very fast responce from lifeline 24 well done”

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Posted 2 years ago

“It gives me peace of mind and lifeline are fantastic to deal with can not fault”

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Posted 2 years ago

“Have just had a lifeline 24 installed and I'm very impressed with the service. I hope I'll never need to use it but have the security of knowing it's there if I need it”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,745 reviews