LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service from the start, next day delivery, easy to connect and set up. Whether it has to be used or not it is peace of mind.”

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Posted 2 years ago

“It works well for reassurance while my daughter works. Thank you”

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Posted 2 years ago

“It came the day after it was ordered. Easy to fit. Very pleased with everything.”

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Posted 2 years ago

“I found the setup very easy but find the wrist alarm a little big on my wrist. I have not used the unit as yet but it seems a very good unit.”

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Posted 2 years ago

“Absoluty petfect serviice. N0 complaintes.”

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Posted 2 years ago

“Friendly understanding people on the phone. Next day delivery. Excellent service.”

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Posted 2 years ago

“I feel so much safer now, especially living alone in a house with stairs.”

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Posted 2 years ago

“Arived.next.day..Well.packaged.and.product.well.made. Just.what.I.wanted.”

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Posted 2 years ago

“I am wearing the wrist type lifeline Alarm It fits well , we have tested it & seems good so far . Fortunately not had to use it as yet . Didn’t find it that easy to set up though , adviser helped us .”

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Posted 2 years ago

“Quick and efficient set up - giving a great feeling of confidence. Your operators were friendly and reassuring.”

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Posted 2 years ago

“We bought a lifeline for my Nan after she had a fall and was not found until the following day. This gives us peace of mind as she lives alone and although 93yrs old, wants to keep her independence. We know that should anything happen we will be contacted immediately.”

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Posted 2 years ago

“We would like to be able to give you a glowing review of your product, but at this point, we have had no practical experience with its effectiveness and hope we don't have to test it any time soon.”

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Posted 2 years ago

“Very helpful advisor on the phone. Arrived 2 days after ordering with easy set up instructions. Only problem is getting my Dad who has Dementia to keep it on!”

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Posted 2 years ago

“They are very good for my elderly mum”

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Posted 2 years ago

“had a few problems with the normal phone line unit but this 'sim card' unit appears to be a great upgrade. The customer service I received from lifeline was second to none. Great customer focused company.”

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Posted 2 years ago

“I organised this for my elderly mum, the service itself has gone ok unfortunately my mum has had to go into a care home & on informing the company & to arrange the return of the equipment I was informed that although the 2nd years payment had been made in full in March until April 2023 my mum would not be receiving any refund of her unused contract, the chap on the phone even suggested I find someone else to use up the rest of the contract. I am appalled that apparently by paying upfront it was said that it was unfair on monthly payers who actually can just stop paying when they need to.”

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Posted 2 years ago

Good Afternoon. Thank you for getting in touch today and for leaving your feedback. I am sorry to hear that you have been unhappy with your experience with our Personal Alarm Service. I have escalated your concerns to our Senior Management Team, who will investigate the matter and contact you within 5 working days. Kind Regards, Ash

Posted 2 years ago

“Very impressed with service and kindness with all concerned.”

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Posted 2 years ago

“At the moment it is not up and running as the watch buckle was not attached, but in pieces in the bag. A replacement is being sent but not yet received.”

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Posted 2 years ago

Dear Lilian, Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that you have experienced some difficulties with your new Lifeline24 equipment. I had arranged for a member of our Customer Support Team to get in touch with you regarding this matter. This Operator has confirmed to me that the issue has now been resolved and the Account is now running smoothly with the new equipment installed. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards Ash

Posted 2 years ago

“Great delivery time. Testing was easy. Friendly service thanks”

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Posted 2 years ago

“Excellent and quick service thank you”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews