LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what I ordered - my fault.”

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Posted 3 years ago

“Quick and easy registration. Equipment delivered within 24 hours - Excellent. thank you”

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Posted 3 years ago

“Very good service quick and easy to set up and helpful staff.”

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Posted 3 years ago

“Very satisfied”

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Posted 3 years ago

“I am amazed at the speed of the delivery less than a day. Such helpful team when registering. Quality product and so easy to set up. I feel very reassured. Thank you.”

LifeConnect24 5 star review on 23rd January 2021

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Posted 3 years ago

“We found the company to be very efficient. The alarm arrived the next day as promised. So far so good.”

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Posted 3 years ago

“Researched all the different alarm providers. Lifeline24 has lived up to expectations. Phone line customer services were lovely and answered my questions and gave information I had not eve thought about. The order process was easy and as promised the ‘next day’ delivery arrived. The online paperwork after order was easy enough too. Finally the installation, set up and testing with the monitoring staff was a doddle. We are very happy with our Lifeline24 choice and my mother is too. She’s happy, we’re happy, so would definitely recommend.”

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Posted 3 years ago

“Fairly easy to setup, great response from call centre. Time will tell if it will suit my mother.”

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Posted 3 years ago

“Just received my personal alarm. Very reassuring. Thankyou”

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Posted 3 years ago

“Great service easy to fit I required help in get a keysafe fitted and the staff member who helped me was great sorting the problem instantly We had a false alarm but the system worked really well Money well invested”

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Posted 3 years ago

“i only received it yesterday but already feel confident just having it here x”

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Posted 3 years ago

“Fats delivery, very easy to set up, staff are very helpful and knowledgable.”

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Posted 3 years ago

“Customer services were very helpful and rang back when they said they would. Ordering was straightforward and the equipment arrived very quickly. Setting up the equipment was fairly easy but my elderly parents wouldn’t have been able to do it. Testing the equipment went well but the line was a bit intermittent. I’ve moved the box so hope this improves the signal. So far so good !!”

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Posted 3 years ago

“Very good service and helpful staff Easy to set up and now a piece of mind for our ageing father”

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Posted 3 years ago

“Extremely disappointing to pay a significant sum for a second hand product with a part missing.”

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Posted 3 years ago

“Have got it all set up now and feel a sense of relief that we can we contacted if needed”

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Posted 3 years ago

“Excellent service and peace of mind.”

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Posted 3 years ago

“I haven't used it yet, but have immense peace of mind that if I fall out of bed or in the shower or anywhere at home or in the garden, help will soon be forthcoming! Also peace of mind for my daughters.”

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Posted 3 years ago

“My mother passed away she had paid a yearly contract in September so the contact do not start again till October she passed away in the December all of the equipment was sent back but they will not give a refund on what's left of the term. they have no bereavement line set up all they said you can pass onto a family or friend this was not disclosed at point of sale. and even in he contact it does not state that no refund will be given, miss leading information and this is wrong. they are meant to take care of our mums and dads that need this service but will not refund any money if payed upfront for a yearly contract.”

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Posted 3 years ago

Dear Kevin, Thank you for your review. On behalf of us all at Lifeline24 I am very sorry to hear of your loss and hope you are doing well at this difficult time. I am very sorry to hear of the problems you have experienced with the closure of your account. All of our refunds are processed on a case by case basis. Unfortunately, I have not been able to locate your account using the information provided in this review. I will email you directly in the hopes of locating your account and resolving the complaint. Should you wish to discuss this further, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 3 years ago

“Very pleasant lady on end of phone. Package arrived next day. Set up and connected within two days. Brilliant. Decided to purchase alarm as my Aunt had recently been discharged from hospital and lives alone. I felt she needed the extra protection.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews