LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,759 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,759 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gives us peace of mind knowing that if anything happens we should be able to get help.”

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Posted 4 years ago

“Excellent service from start to finish everything explained in a professional and courteous manner.”

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Posted 4 years ago

“Excellent service, very easy to set up. I now feel reassured that my dad is in safe hands.”

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Posted 4 years ago

“Really helpful staff and great service”

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Posted 4 years ago

“I ordered this for my Dad and have been so impressed with the Customer Service from ordering through to delivery and installation and testing. Thank you so very much for all your kindness and support during this process. In a very stressful time and situation for me you made this a smooth transaction to give me piece of mind when I’m away from my parents . Sending love and kind regards Moira English”

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Posted 4 years ago

“Next day delivery . Very easy to set up and the testing of the alarm. Lovely people in the control room when responding to the alarm , very kind and considerate. This has given me a sense of security regarding my recent health issues. Though I’m probably in the younger age group to have a Lifeline alarm I feel able to continue living independently more safely”

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Posted 4 years ago

“Not really had time to say how good it’s only been a week from receiving it. On just the one occasion my mom thought there was a fire as she is hallucinating a lot and the call centre were brilliant with her, well done call centre.”

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Posted 4 years ago

“delivery next day. easy to install. The ladies who help me test it were great and seemed genuinely happy to help. The loud speaker is excellent and could hear it clearly. Anybody thinking of an alarm should join Lifeline24 .”

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Posted 4 years ago

“When selecting various peoples contact numbers to add to the call list, if they do not have an email address, which in one instance my sister does not, then you are unable to complete the online form, therefore, a drop down box with (NO email) would be helpful. Apart from that, it was easy to install and set up.”

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Posted 4 years ago

“I have used this company on several occasions. They are very responsive and brilliant to deal with.”

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Posted 4 years ago

“I have just signed up my elderly mother with Lifeline24. Fortunately, she hasn’t had to use it yet so I cannot comment on its effectiveness. However, I have been very impressed with what was offered and the price and the help I received in setting up the system. In addition the speed of delivery, especially under the current lockdown conditions, was impressive.”

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Posted 4 years ago

“Very quick delivery, I was pleased I was able to set it up myself. I am not sure if both of the buttons work as one did not when I first tested them hoping it will work when it is tested again. How will I know when it needs tested again ? Thankyou”

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Posted 4 years ago

“Lifeline has been easy to set up. The responder on the end of the phone sounded friendly and professional which will be very reassuring if an emergency should occur.”

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Posted 4 years ago

“Very easy to install and a good size pendant. On activation the call was answered instantly”

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Posted 4 years ago

“Lifeline has given me peace of mind, knowing my elderly neighbour can get help if he needs it. It's a wonderful service with friendly call operators.”

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Posted 4 years ago

“Helpful staff when I rang. Ordered Lifeline over the phone, then completed the form online for future years, all easy to complete on line. Delivery due today. Thank you.”

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Posted 4 years ago

“Great product. We bought this for my 90yr old dad. It gives us peace of mind in case of an emergency”

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Posted 4 years ago

“Bought for mum as she is now living alone and needed reassurance of help being at hand in case she has fall etc.”

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Posted 4 years ago

“Easy to set up and easy for Mum to use. Excellent service. Would recommend this product”

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Posted 4 years ago

“Very difficult for an elderly person to set up! Needed a good knowledge of internet etc. Ordinarily someone could help but in the lockdown of coronavirus it proved very difficult”

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Posted 4 years ago

Dear Karen, Thank you for leaving us your feedback. I am sorry to hear that you experienced difficulties with the set up of your alarm. Whilst the alarms are designed to be a simple plug and play system we are mindful that for certain customers the installation can be more complicated. I am pleased to see that you have since successfully tested the alarm and spoken with our Alarm Response Centre. Please do not hesitate to get in contact should you have any further feedback or concerns. Kind Regards, Lifeline24

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,759 reviews