LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,858 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fortunately I haven't as yet had to use it but feel secure that it is to hand.”

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Posted 4 years ago

“My mother in law passed away on the day it was delivered, we notified you and returned the un opened box. Very dissapointed that you chose to return only £29.97 and not the £64.97, do you really have to stoop this low to earn a living?”

Helpful Report

Posted 4 years ago

Dear Nicholas, Thank you for taking the time to leave us your feedback. On behalf of us all here at Lifeline24, I am very sorry to hear of your loss. Our standard procedure is to retain the £35.00 New Customer Fee. In order for an alarm to leave our premise we have already completed the administration on the account and the pre-programming of the alarm, the costs of which are covered by this Fee. We do, however, look at each situation case by case. Again, I am very sorry to hear of your loss and would like to apologise for any upset or inconvenience this may have caused. Please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or by emailing us at info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“Very satisfied with the Lifeline 24. The order was sent and I received it within a day. I feel quite safe and comfortable as I had been experiencing one or two falls lately. I can shower and sleep with the alarm in place.”

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Posted 4 years ago

“Excellent service, ordered my Lifeline at about 5 p.m on Friday and it was delivered by post the next morning. Well done”

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Posted 4 years ago

“II have been using Lifeline for several months now and am so pleased with the peace of mind it brings. I got it after a fall out of bed which with a life threatening condition landed me in hospital. It was sheer luck my elderly mother was staying and my mobile was to hand. Otherwise I would probably not be here to tell the tale.”

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Posted 4 years ago

“My wife, Trish, is relieved now that help is at hand should she need it. It is a weight off my mind also, having fitted an extra three phone extensions around the flat in case of a fall! Big thanks from her, and a big thanks from me!”

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Posted 4 years ago

“Very helpful lady answered my initial queries. Ordered item and it arrived next day. Excellent installation instructions made the whole process easy. Such a relief to know my Mum is in safe hands.”

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Posted 4 years ago

“The alarm is super, smart and small easy to set up. The staff were very professional and helpful. A very good experience, I feel much safer should there be a problem. Thank you.”

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Posted 4 years ago

“As far as I can tell it seems very good. It was easy to install with very helpful videos showing exactly what to do. The paperwork was also very carefully explained and helpful.”

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Posted 4 years ago

“Simple clear instructions, helpful phone staff”

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Posted 4 years ago

“The service level shown from whom I had contact with was absolutely exceptional; the staff's product knowledge, their attitude and their sheer professionalism are a credit to the owners; they have clearly hand picked the best advisers out there and guided them to exceed most people's expectations.”

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Posted 4 years ago

“I am now assured that if I fell down help would be at hand. However I also purchased a Key Safe at the same time and cannot get it to work so have returned it to be checked if faulty.”

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Posted 4 years ago

“Installation went smoothly and any problems have been dealt with quickly and courteously. They have been very patient with several false alarms, mainly caused by the fall detector alarm which I originally chose. I have now changed that for the ordinary one which is much more satisfactory and I received a refund very promptly. All good!”

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Posted 4 years ago

“Such a great service and a great weight of your mind to know there at hand when ever needed thanks team for all you do”

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Posted 4 years ago

“This alarm is for our mother and it gives us all peace of mind knowing there is someone at the end of a button who would be able to respond to her immediately.”

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Posted 4 years ago

“I ordered the Pendant version of the Fall detector but didnt realise it only detected hard falls. Mum has fallen several times and the alram has not has not activated. The Paramedics have advised that we need the wrist version.”

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Posted 4 years ago

Dear Anita, Thank you for leaving us your feedback. I am sorry to hear of that you have had problems with your Mother's Fall Detector. A member of our customer service team has called in order to arrange a replacement wrist detector to be sent to you. However, they were unable to reach you. We will try to be in contact again regarding this. In the meantime, please feel free to get in touch with our customer service centre on 0800 999 0400 or by emailing us at info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“I bought the wrist alarm for my mother. It seems really sensitive and she keeps setting it off. Yesterday when drawing the curtains! It does seem very sensitive. Is there s way to make it less so. She also finds the strap too big and would prefer a choice of colours for the strap. Perhaps have one designed for women that is smaller. The response team have been great and reassuring.”

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Posted 4 years ago

“APPEARS OF GOOD QUALITY QUICK FAST SERVICE GOOD RESPONSE TEAM VALUE FOR MONEY”

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Posted 4 years ago

“Service excellent,alarm arrived on time. Staff very very helpful and friendly.”

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Posted 4 years ago

“I ordered this appliance to help my Mother, received it straight away although had not completed the online form completely, however this appliance did not work against the answerphone so we sent it back, not even getting it out the box, we have been charged £35 for a set up fee regardless. Not happy at all, so basically check that you are going to have this appliance regardless. There should be a notice to say that you have to pay a charge of £35 to order regardless.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback today. I am sorry to hear about your experience with the closure of your Mother's account. I have looked into your case further and I can see that you have since been in contact with our customer service team. A full refund including the setup fee was processed in April. Whilst it can take between 10-12 working days to appear in your bank account, the notes on the account reflect that you should now have received this payment. If you have still yet to receive your refund please call our friendly customer team on 0800 999 0400 at your earliest convenience. Kind Regards, Lifeline24

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,858 reviews