LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,835 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Thankyou 👍👍”

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Posted 6 months ago

“Excellent service, prompt delivery, v friendly and helpful staff”

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Posted 6 months ago

Hello Elizabeth, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Lifeline arrived day after ordering. Easy to set up.”

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Posted 6 months ago

Hello Mavis, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Very helpful.Always obliging and makes it easy to operate.”

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Posted 6 months ago

Hello Roy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“It took 30 days, 4 phone calls (one being an example of particularly unpleasant customer service) and a complaint before a refund was paid into my account; and this is starting the clock from the date when LifeConnect24 claim they received the returned equipment. Posting here because knowing that others had refund difficulties was strangely reassuring, kept me going. Don’t give up.”

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Posted 6 months ago

Hello Jim, Thank you for your review and for taking the time to share your thoughts on the Service. I am sorry to hear that your experience has not been entirely satisfactory. Please rest assured that I have raised your feedback with the relevant department for further review. Best wishes, Ash

Posted 6 months ago

“Quick response from explaining what is going on and what we needed. Pushy salesman to upgrade package £45 set up fee as man would be able to fit next day -NO - package came in post following day and we had to set up and test ourselves Not happy with that Plug in set up and testing for correct setup lifeline responded within 30 seconds checking we had set up correct to use”

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Posted 6 months ago

“makes me feel very safe. Operators speak clearly, are understsnding, polite and efficient. Can't praise enough!”

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Posted 6 months ago

Hello Peter, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“When a fault was identified with my device every effort was made to rectify the situation. A replacement box received by next day delivery. Excellent service.”

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Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that the fault could be resolved. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Whilst my Father in law had this at home, it was very useful to have peace of mind for him and us, to know somebody can be in contact when we were not with him.”

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Posted 6 months ago

Hello Stanley, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“When I got the equipment it’s easy to set up then basically test it and your able to speak to someone straight away clearly ideal well worth it and we now have peace of mind that our dad is safe if he falls or collapses”

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Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“I always find your staff very pleasant and helpful.”

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Posted 6 months ago

Hello Dorothy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Absolutely delighted by the response to my initial call for information. Harry talked me through everything to my complete satisfaction and I signed up for my mother in law. The process, start to finish was easy and I was left with no unanswered questions and feel highly confident in the service about to be provided. I would not hesitate to recommend both the company and Harry, a most able, efficient and professional representative.”

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Posted 6 months ago

Hello Miss Haversham, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Responded to our request instantaneously”

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Posted 6 months ago

Hello Brian, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“This is the second alarm I've ordered from Lifeline 24 for a family member. Service is just as good as always, and the product has got better! Now we have fully digital phone lines a SIM enabled alarm makes a lot of sense as it still works when there's a power cut. My local authority provides a for-fee alarm service themselves, but their system isn't as good, and costs more! I told the OT so they can suggest looking at Lifeline 24 to other patients.”

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Posted 6 months ago

Hello Andrew, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“I feel so much better knowing there is always someone to reach out to at the press if a button. Liked it so much, my sister now has the same. Easy to set up and use. Highly recommended”

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Posted 6 months ago

Hello Heather, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team is always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Everyone have been lovely and very helpful from start to finish setting it up was very easy, unfortunately the first one had a fault, but a new one was sent out straight away and it was all sorted the next day, hopefully my mum will never need to use it, but it has given all the family peace of mind 😊”

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Posted 6 months ago

Hello Brenda, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we could resolve your initial issue. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“The response is amazing always and whenI rang into trouble with my outside box came so quick.. thank the team. Pam trevaskis...”

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Posted 6 months ago

Hello Pamela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Chose Lifeline 24 and received package promptly with everything we expected. Instructions were quite easy to follow and we carried out tests, finding the staff answering the phones very professional and friendly. Having an alarm gives peace of mind as my elderly father lives 75 minutes away.”

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Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that ythe alarm is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Very pleased with service”

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Posted 6 months ago

Hello Andy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“After battery issues on my mother in laws pendant and as it turns out,the actual call box,the new box and accessories arrived quickly, setting up was straightforward and the call staff very helpful. Will happily recommend this company and service.”

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Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that your issues could be resolved. We appreciate your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

LifeConnect24 is rated 4.7 based on 7,835 reviews