LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,846 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to install and purchase. The tests were simple and thorough and comfortable to wear. My neighbour is happy to be first port of call and is pleased that I have decided to wear one.”

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Posted 5 years ago

“The lady on the phone was very helpful when ordering.. It arrived the following day as promised”

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Posted 5 years ago

“Lifeline gives whole family security should anything happen to loved ones. System was easy to set up and compact.”

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Posted 5 years ago

“I'm very new to this service however my first experience was excellent”

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Posted 5 years ago

“I could not be happier with the service from lifeline 24. 10 mins to order and set up online and then the unit etc arrived the next working day. It's really really simple to connect and then doing the test calls makes you realise what a good service it is. The Pendants are small and discreet. I unfortunately had to get one after my mum had a fall. It was something I had been thinking about doing for a while .I wish I had done it so much sooner. If you have a vulnerable person at home I cannot strongly advise you to get one. The service is very reasonable and puts my mind and my my mums at ease.”

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Posted 5 years ago

“Easy to set up and peace of mind.”

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Posted 5 years ago

“I would award a minus star if possible, I am appalled by the treatment of this company. My Mother died on the 24th of June and since that date I have received 4 separate communications demanding return of equipment, two of these before the funeral formalities were over and despite living some distance from my Late Mum and being unable to collect equipment easily. In addition no offer of a refund was made, although a years service was paid for and barely a quarter of this received - the only company not to offer a refund. Also no response has been received to my complaint. I will certainly not be recommending this company, quite the opposite in fact.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. Due to the complex nature of the issues you have raised I have arranged for one of our customer care team to contact you directly to assist you further in this matter. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact me on 0800 999 0400 and asking for myself directly. Kind Regards Anny

Posted 5 years ago

“I would award a minus star if possible. I am appalled by this companies treatment. My Mother died on the 24th of June and since that date I have received four communications beginning on the 28th of June, demanding return of equipment. 2 of these before the funeral and other formalities were over, and despite living some distance from my late Mother, and being unable to visit to collect equipment easily. Also having paid for 12 months service and receiving barely a quarter of this, I am shocked the company will not refund for the unused period and that there has been no reply to my complaint. Not happy, and neither would anyone else be in this situation, will certainly not be recommending, quite the opposite in fact.”

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Posted 5 years ago

“My experience so far has been good. The phone was answered within half a minute and those Zi gave spoken to have been clear. The testing was easy and again the response was good. Not had to test response in xn emergency and hope Zi don’t have to!”

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Posted 5 years ago

“Very prompt service. I ordered Friday and it arrived Saturday. Really easy website to complete the contact information. Very helpful staff that helped through the simple set up process. I did this for my 84 year old mum and dad, but I think they could have easily completed it themselves.”

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Posted 5 years ago

“Great customer service and easy to setup. Nice product, light and easy to wear”

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Posted 5 years ago

“Hi , if I could find someone who could follow the instructions to install the alarm,three have tried and failed,when I finally can find someone I will answer your review. Brenda o'Brien.”

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Posted 5 years ago

Dear Brenda, Thank you for rating us so highly and for your feedback. I am sorry sorry to hear that you have not been able to set up your equipment. We include full instruction with each and every one of our orders and the set up is usually fairly straight forward, however, there might be times where depending on the telephone set up in your home these might vary slightly. Our technically trained customer service team are on hand 24 hours a day, 7 days a week and are always happy to assist. I have arranged for one of our team to contact you to assist you with setting the equipment up. In the meantime, if you have any queries, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“Easy to purchase and set up, works just as advertised!”

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Posted 5 years ago

“Only one day after installing the Lifeline24 system, I received five fault alarms within 24 hours. After being told by each of the Lifeline24 emergency call operators that my pendant has a low battery, I examined the pendant & noticed it was used and not new. The fifth fault alarm occurred when the neck strap clasp holding the pendant came loose & the pendant fell into the toilet. I had no fault alarms after the pendant took a bath in the toilet, as I did not wear it again & ordered a wrist alarm.”

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Posted 5 years ago

Dear Mr Love, Thank you for your feedback. I am sorry to hear that the fall detector had a low battery when it reached you, this is certainly most unusual as all of our equipment is pre-programmed and tested before we send it out to our customers. I have passed this information on to our dispatch team to investigate further. Having checked our system I can see that a replacement batter was sent out to you on next day delivery service as soon as the automated report had alerted us to the situation. As part of the safety precaution the equipment is set to detect low battery well in advance and the pendant would still operate fine for a long time from the original report making sure that in instances where a low battery is reported our customers are not left vulnerable unable to use the service. I am glad to hear that you have received the replacement fall detector and are pleased with it. If I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400 and ask for myself. Kind Regards Anny

Posted 5 years ago

“Really easy to use website, fast service and delivery, really happy with the company, I would highly recommend this product.”

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Posted 5 years ago

“Fortunately, I have not had reason to use the system as yet but, it has given me immediate peace of mind. The knowledge that someone is always there to help me is an enormous boost to my wellbeing.”

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Posted 5 years ago

“Everything went very smoothly, the alarm arrived the very next day and the setting up was very easy.”

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Posted 5 years ago

“Peace of mind, particularly when I'm away, knowing my elderly mother has help at the touch of a button.”

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Posted 5 years ago

“Nicely surprised how easy it was to set up the system. Hopefully I will never have to use the lifeline but it gives me peace of mind to know that help is but a red button away!”

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Posted 5 years ago

“I have Multiple sclerosis & have had many falls, the 2 most recent ones have made me realise that for myself & my family’s peace of mind I need some help. I had previously read about Lifeline24 so went straight to the website, and signed up, so pleased I now have Lifeline24 in my life. I can go about the house & garden knowing that I am safe, it even works in the shower.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,846 reviews