LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the service on all points”

Helpful Report

Posted 2 years ago

“It was extremely straightforward to set up the box unit and wrist alarm, I tested the unit and was answered immediately, which was extremely reassuring. I was asked to test the wrist band from a greater distance but it didn't respond, this issue was dealt with immediately by Customer Services who were extremely helpful and after testing again I was up and running. Having this alarm makes both myself and my children feel a lot more confident about me living alone. I would definitely recommend this product.”

Helpful Report

Posted 2 years ago

“I have so far received about five test and notification calls from Lifeline over a period of about two weeks, which all seems very satisfactory; although it is not clear whether a cellular check by yourselves at about 9 pm last night (23 March) was initially successful in finding my location. Moments later, however, I received a comment that “ location has been sent”. My i-pad refuses to answer further parts of this questionnaire ! Sorry. Filmer Honywood”

Helpful Report

Posted 2 years ago

“The unit and the contact centre are good, they are friendly and reassuring. The admin and renewal is not so good. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I’ve notified trading standards because it continues to be hidden a year after me first raising it, but could easily be rectified with a bit more transparency.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for getting in touch. I am sorry to hear about your experience with your renewal price. We do contact our clients before their renewal is due to confirm any prices increases. I am sorry to hear this was not the case for you. I have escalated your feedback to our Web team to see why you did not receive this email. In order to ensure this does not happen again, I have frozen your price going forward so that there are no future increases. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 2 years ago

“I purchased this for my mother to give her and I peace of mind as she lives alone. It has been a good experience so far and it was very easy to set up over the phone”

Helpful Report

Posted 2 years ago

“Love the concept and I purchased the Lifeline Vi alarm with MyAmie Pendant for my elderly mother, which I finally installed and tested last week. What I would say, is that when we went through the initial testing set-up, there were lots of beeps and my mother found it rather confusing and it was difficult for her to delineate between the recorded message and the actual call centre operative and she wasn't really sure when to speak. The other thing is that because the speaker on the Vi Alarm is quite small, she found the sound quite distorted and difficult to understand what was being said.”

Helpful Report

Posted 2 years ago

“I purchased this for my mum, the set up was simple and she feels safer now.”

Helpful Report

Posted 2 years ago

“Very helpful. Very punctual. Easy to install. Very friendly service.”

Helpful Report

Posted 2 years ago

“After an initial "hiccup" no equipment was received from you. I telephoned your helpline number and a very helpful and pleasant lady arranged for the equipment to be sent to us by Royal Mail. It arrived the following day and has subsequently been installed and tested. We are very pleased with the service you are providing. Thank you”

Helpful Report

Posted 2 years ago

“I can't fault the service at all, so helpful. The alarms have been very easy to set up and where there was a problem with the signal the team were very helpful in getting it sorted”

Helpful Report

Posted 2 years ago

“Very good service until cancelled 4 months early and they offer no refund. Had to wait for a Robert to phone me back and said my mum was entitled to no refund which was disappointing I should of paid monthly rather than a whole 11 months”

Helpful Report

Posted 2 years ago

Dear Lisa, Thank you for getting in touch and for leaving us your review. I am pleased to hear that you have found the service to be good. I am sorry to hear you have been unhappy with the cancellation policy. When taking out the Annual subscription, the agreement is that we can provide a significantly discounted rate but we do need to take out a year in full in order to be able to provide such a discount. Unfortunately, this means there is no refund for the remaining 3 months. In order for our clients to make the most out of their remaining time, we can offer a free upgrade to a different model or a free transfer of service to a different family member or friend. I can see that you have agreed for the alarm to be temporarily moved to a new address. Thank you for providing us with your review as it will allow us to improve our service in the future. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“The staff were very helpful and soon sorted out the problem I had. setting up the Box was very easy and was soon connected up and on testing again the staff were very good. once I had the alarm system set up I felt very safe and did not need to worry anymore if I had a fall”

Helpful Report

Posted 2 years ago

“Prompt, courteous response, felt we can ask any questions, all of which were answered patiently!”

Helpful Report

Posted 2 years ago

“I was very pleased with the device. I hope I never have cause to use it, but it's good to have it for peace of mind. Your advisors were most helpful on the phone and the package arrived in less than 48 hours.”

Helpful Report

Posted 2 years ago

“A very neat alarm which works very well.”

Helpful Report

Posted 2 years ago

“Easy to order on line. Came next day. Easy to set up and very friendly staff when testing the new devise and monitor on wrist. Very pleased to keep my father safe when I'm not there.”

Helpful Report

Posted 2 years ago

“Hi my new personal alarm arrived a few days ago, I love it as it means I have peace of mind even when I am away from the home as I can pick up my whereabouts and let my loved ones know if I am taken I’ll or fall something I am prone too”

Helpful Report

Posted 2 years ago

“Very good service, Prompt delivery, and easy to install.”

Helpful Report

Posted 2 years ago

“Really simple to order, after taking some advice over the best option from your super friendly staff. The alarm arrived the next day and the instructions for set up were clear, making it an easy process to do. Really pleased :-)”

Helpful Report

Posted 2 years ago

“Decided on a lifeline after a nasty fall in the bathroom in the middle of the night. Decided on Lifeline 24 as I don't have a landline. Excellent service. Delivered within 24 hours of ordering and very easy to set. Gives me real peace of mind. Paid with one payment for the year so no instalments to worry about.”

Helpful Report

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews