LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Its good to know help is close at hand”

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Posted 4 years ago

“The service I received has been brilliant.”

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Posted 4 years ago

“Thank you for the very immediate delivery of your Lifeline. We hope we will not need to use it but it is extremely reassuring to know that help is at hand”

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Posted 4 years ago

“Excellent informative articula i have learnt a lot about various disease specially as people get older. I am 75 and thanks life line24 for the article.”

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Posted 4 years ago

“I'm 75 years old and was struggling to fit my lifeline up, so I rang you and the guy on the phone was brilliant and so patient with me as I was fumbling, he even praised me up at the end and said I did really well. I've told all my older friends about this and I feel so safe now. The pendant is light so I forget I've even got it on, my family are so pleased now.”

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Posted 4 years ago

“Excellent service. Easy to install. Extremely helpful customer service, nothing is too much trouble for them”

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Posted 4 years ago

“I got this installed for my dad who is 86 and recently lost his wife of 60 years. It’s great knowing that he just has to press his button on his wrist and help will be at hand. Gives me peace of mind for me and my dad. Great service,easy to set up and test.”

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Posted 4 years ago

“Fast delivery - easy to install - really efficient service.”

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Posted 4 years ago

“Excellent service and easy to understand”

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Posted 4 years ago

“I am thoroughly satisfied with my Lifeline 24. After family recommendation.”

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Posted 4 years ago

“Had a few hiccups setting up as pendant was faulty. Replacement sent very quickly and now seems to be functioning well. Service is excellent.”

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Posted 4 years ago

“I am very happy with the service I have received on behalf of my mother-in-law, the customer service team were very helpful, the alarm arrived the very next day. When we performed the test for the alarm as requested it was answered very quickly. Overall an excellent service. My mother-in-law has yet to use the service in an emergency situation but so far it is peace of mind for my husband and myself.”

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Posted 4 years ago

“Excellent security and peace of mind”

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Posted 4 years ago

“The whole operation went successfully and the staff were both helpful and pleasant. I trust the same will remain and I've no reason to think otherwise. Thank you.”

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Posted 4 years ago

“Not had it long enough to comment”

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Posted 4 years ago

“Purchased system for my mother who had recently suffered a stroke .Alarm arrived by post promptly but we were unable to be connect due it being incompatible with phone line which is connected via internet router.Called customer service to report issue to be told that they would send out the part to connect with router.Waited a full week and called again to be told they would resend which took an additional week .Part arrived after second week but was incorrect.Cancelled the service and returned the alarm only to receive a 27% refund on a €169 purchase in less than three weeks of constant disappointment and frustration.”

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Posted 4 years ago

Dear Patrick, Thank you for getting in contact today. I am sorry to hear of the difficulties you have experienced with the closure of your account. This is certainly not the level of service we aim to provide. I have escalated your complaint to our accounts team, they have confirmed a full refund will be processed. Again, I would like to apologise for any upset or inconvenience this may have caused. Should you have any further feedback or concerns please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Ordered Weds11th Nov. Not yet received. Details on line incorrect. (Billing address). Tried to change over phone. Was told they would be. Were not.”

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Posted 4 years ago

Dear Kim, Thank you for leaving us your feedback. I apologise for the delays you have experienced with the delivery of your alarm. Unfortunately, due to the current climate, we are relying on Royal Mail. In certain areas, there may be delays in receiving the post. I can see you have since been in contact with our friendly Customer Service team and that you have received the unit. Again, I would like to apologise for any inconvenience this may have caused. Kind Regards, Lifeline24

Posted 4 years ago

“System easy to set up, staff polite and courteous.”

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Posted 4 years ago

“Intuitive online ordering. Next day delivery. Easy installation. Seamless testing procedure. Affordable peace of mind. Hence 5 stars”

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Posted 4 years ago

“So far so good as only installed a couple of days ago”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews