LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer services assistant, Sue, couldn't have been more helpful & patient in explaining the options available and how to set up the new Smartlife aid for Mum after she lost her landline. Many thanks”

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Posted 1 year ago

Hello Linda, Thank you for taking the time to leave a review. We are pleased to hear that Sue was able to assist you and that your mum is now benefitting from the reassurance of a SmartLife alarm. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Speedy response for purchase, delivery and set up”

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Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Great support from Samuel today in ordering the correct items I need to help minimise risk for my Mum.”

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Posted 1 year ago

Hello Denise, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel was able to assist you. We will be sure to pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Excellent service, dead easy to connect, very helpful staff, the alarm was activated about ten times, and we were informed very quickly, this resulted in us being able to quickly respond to dear Johns needs.”

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Posted 1 year ago

Hello Mike, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always on hand to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Customer service (Kathy) extremely helpful. Very good company for peace f mind.”

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Posted 1 year ago

Hello Angela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“The alarm gives us peace of mind and is working very well.”

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Posted 1 year ago

Hello June, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Fast delivery and excellent help from Assistant to setup pendant”

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Posted 1 year ago

“Life connect 24 has given me my quality of life. Back I feel secure again in my own home.i wear my watch knowing that a very kind helpful team are there to help me if I need help.it also helps my family knowing that I have a very kind professional company looking after me i cannot fault them in any way . Feel confident in recommending them they do what they say”

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Posted 1 year ago

Hello Sheila, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we have helped improve your quality of life. Your willingness to recommend us to others is appreciated. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Previously had system installed for my wife , did not have any problems, therefore it gives me confidence in installing same system for myself. Talking to you agent on the phone, guided me through the system thoroughly, and assured me that as i am not yet on a digital land line system your new system will cover this when it eventually happens”

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Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. We can confirm that our service is prepared for the switch to digital phonelines and customers will remain connected. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“We felt it was a very good service from the start of the conversation on the phone to delivery”

Helpful Report

Posted 1 year ago

Hello Keith, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available the provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Excellent in every way”

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Posted 1 year ago

“Understanding of my what was needed”

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Posted 1 year ago

“I paid for a pendant for my father at a cost of £300 for the year after he had had a stroke. After the initial year I paid for a second year in March 23. Following my mother’s death in May my father moved to a sheltered accommodation where they had their own service. As he no longer required this service I requested some sort of refund for the remaining 9 months. This was refused by the company, even though all the equipment is in perfect working order and could be returned as it came. it seems quite mean spirited to me not to offer something, given the circumstances.”

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Posted 1 year ago

“Spoken to Harry who was extremely knowledgable, polite and very helpful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that Harry was able to assist you and will be sure to pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Good: response time is quick both by Customer Services and when the alatm is activated, which has happeneed occasionally by mistake ot for testing. Bad: theyl have a policy of charging the renewal over a month in advance of the start of the period. This prevents me from paying by direct debit, as I know no other service which takes money so much in advance.”

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Posted 1 year ago

“Brilliant product and service. I would highly recommend to anyone who has an elderly relative or someone who is vulnerable. They stayed on the line until we arrived and also called after to check if they could help in any other way.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you would recommend it to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“My mum is high risk of falls. So for peace of mind we got the lifeconnect24 falls alarm pendant installed so my mum could keep her independence. Everything was easy to complete and set up. All the call handlers are very kind and helpful. Would definitely recommend. Thankyou!!”

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Posted 1 year ago

Hello Kasey, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we are supporting your mum's independence and peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Hamza was very helpful in dealing with my enquiry in regards to my mother.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that Hamza was able to assist you and will be sure to pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“My mother has been with Lifeline for many years and it has given her and me peace of mind knowing they are always there. I have renewed our subscription today with Hamza who was polite, friendly and very helpful.”

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Posted 1 year ago

Hello Joan, Thank you for taking the time to leave a review. We are pleased to hear that you have remained satisfied with the service over the years and that we are continuing to provide you and your mother with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Easy to order and arrived next. Setting up was also easy and ready to use in an hour.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,841 reviews