LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“I have been so pleased with the reassurance I receive by having a pendant detector alarm. I have had 3 falls previously and it has activated the alarm, even when I was in my garden. However, I fell asleep while sitting on a bedroom stool, fell off and lay bewildered on the floor. I waited, lying on the floor, for the alarm to activate but it did not. Fortunately, I suffered only a couple of bruises. When I was able, I called customer services to find out what had gone wrong. I was surprised that the technical services dept., did not offer to test the alarm. I was told that I needed to be unconscious before it would activate! Following that, I ran my own test and was answered by a charming and helpful lady, who asked if I was OK and explained how the sensor works. I am disappointed that the device did not work for me on this occasion and would advise other users to be aware . I have to add that the device has no problem activating for no absolutely no reason on other occasions, so I can't quite understand the logic of the explanation. I am no longer so reassured by my Lifeline.”

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Posted 1 year ago

“Key safe purchased for my elderly Mum, great price (significantly cheaper than Amazon), delivered on 'Next Day' basis by Royal Mail - sadly they messed up delivery (tracking showed it went to the wrong local delivery centre) so it took 2 days, but otherwise I'm really happy.”

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Posted 1 year ago

“Friendly efficient staff, fast delivery, very easy to setup, installation checked easily.”

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Posted 1 year ago

“Friendly and helpful”

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Posted 1 year ago

“Very quick and efficient service when ordering. Easy to set up”

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Posted 1 year ago

“Quick and easy to set up to give you confidence at all times”

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Posted 1 year ago

“The purchase and delivery were excellent, the set up was very good”

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Posted 1 year ago

“Everyone we spoke to in connection with setting this up were all very friendly and helpful”

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Posted 1 year ago

“Lifeline24 once denied my request for ambulance when i was having angina . I am heart patient , diabetic, deaf and in wheelchair . I was a domestic violence victim . Due to a DV incident i had to call police . a grumpy police officer was there. He was rushing off and very arrogant. so he told Lifeline24 call handler that he believe i am okay and no need medical assistance. Then life line24 call handler told me, they don't have any special privilege for call ambulance. And ended my call. This is very unreliable service . Dont waste money on it. You will pay money but there will be no guarantee that they will assist you. I am looking forward to take legal action for not calling ambulance when they are aware of my heart condition.”

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Posted 1 year ago

Good Morning, Thank you for your review and for taking the time to leave your feedback on the Service. We are sorry to hear that you have felt let down by the Service thus far and would like to assure you that a full report of your concerns has been compiled and shared with the appropriate department for further review. I would be more than happy to proffer additional assistance for you, but have been unable to locate your account in our records with the information provided. As such, if you would like to discuss this matter with us in hopes of an amicable solution, you can do so by either calling us at 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Best Wishes, Cordelia

Posted 1 year ago

“Very efficient service good clear voice on end of phone when testing very good postal service equipment arriving next day pleased with results”

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Posted 1 year ago

“We live our later years confident in the knowledge that Lifeconnect 24 will be there for us should the need arise. It is a great comfort. Great customer service!”

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Posted 1 year ago

“Thank you for your help and swift response .ka”

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Posted 1 year ago

“Received alarm within just a few hours of placing order. Easy to install and checks carried out efficiently.”

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Posted 1 year ago

“Easy to set up and helpful staff on telephone line.”

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Posted 1 year ago

“Have cancelled my order because at 91 years old I didn't expect to have to set it up on my own. I have sent equipment back I am still waiting for m6 refund.”

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Posted 1 year ago

Hello Teri, Thank you for your review today and for taking the time out of your day to share your feedback on the Service. I am sorry to hear that you were dissatisfied with the requirement to install the equipment. We have endeavoured to make the process as easy as possible, but I will be certain to share your feedback with the relevant departments for future review. Best Wishes, Cordelia

Posted 1 year ago

“It is very good had a phone call today to ask is my husband alright he is 80 years old I have peace of mind know when I go out shopping thank you”

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Posted 1 year ago

“The process has been so easy to follow and the service has been wonderful. Setting up was very simple too and there was a query over the pendant connecting with 'the box' on set up and the service team were wonderful and couldn't have been more helpful. Sorted in about 5 mins. All in all, very happy with my purchase and really impressed with the service! It gives me peace of mind that my dad will have support 24/7”

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Posted 1 year ago

“Haven’t had to use it in an emergency so far but always get an answer when testing.”

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Posted 1 year ago

“Helpful, informed staff and quick delivery of equipment. Very easy to set up and use. Thank you.”

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Posted 1 year ago

“one day delivery very good and no land line needed all working great”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews