LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered a Lifeline for an elderly client of mine; I am his Mobile Warden. I found the order and set-up process extremely straightforward, and the Lifeline arrived the very next day. All-in-all I am very pleased with the system so far, and my client now has peace of mind. I later ordered him a key safe which also arrived quickly. Could not fault the process and would highly recommend for anyone needing that extra reassurance.”

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Posted 2 years ago

“Good service, fast delivery. Very helpful”

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Posted 2 years ago

“Purchased for my mother who is 6 hours drive from myself. My father started the process to set it up and then when I went to visit I phoned Lifeline to establish where we were with the process. Very lovely staff who assisted me with completion of setup and testing. Peace of mind for all.”

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Posted 2 years ago

“Instructions were clear and telephone assistance very good.”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“I recently purchased a lifeline for my 89 year old mother in law and I found the service excellent! Clear and precise instructions and the device was with me within days! Easy to fit and a fair price! I have peace of mind knowing that someone will speak to Joyce should she fall again and raise the alarm for help.”

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Posted 2 years ago

“Very quick, friendly, informative and trouble-free experience, which is vital in the context of the service being provided. Simon Edwards - Wilmslow”

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Posted 2 years ago

“Hi, very happy with service. The Lifeline box was very easy to install and the "box" itself looks excellent quality, the test was good with surprising volume, good instructions nice to know it is there, just hope I never need to use it!!!”

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Posted 2 years ago

“The pendant is great apart from the fact it is very heavy to wear for an older lady and the chain is too long and cannot be adjusted. An adjustable chain would be better. Also, I had to point out that ambulance must be called due to Mum's critical heart condition and not 111.”

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Posted 2 years ago

“So far so good ,”

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Posted 2 years ago

“It makes me feel safe around the house and garden knowing that there is someone there all the time if anything should happen.Thank you for that knowledge.”

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Posted 2 years ago

“Makes me feel safer in and around my home,24/7 Thankyou”

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Posted 2 years ago

“I have only started using lifeline 24 we had to change unit as there was a problem with the first unit all ok now”

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Posted 2 years ago

“My set up went wrong it was quite late one afternoon but I had a replacement the next day couldn’t wish for better service and the operators are always do pleasant and helpful”

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Posted 2 years ago

“I was thrilled with the new pendant and it is so comforting to feel safe wherever I go now including outside the home and garden¬”

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Posted 2 years ago

“Great Staff, Easy Set Up, and it’s peace of mind, knowing there’s all someone on hand if we’re unavailable.”

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Posted 2 years ago

“Got this product for my elderly mother, easy set up and good help service. This will give me and my mum peace of mind 👍”

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Posted 2 years ago

“Unfortunately this alarm does not meet the basic requirement of working when the wearer falls. My frail 91 year old sister has had three falls in the past year whilst wearing this falls button - one a simple overbalance onto a soft carpet, one very serious fall from steps hitting her head on the wall and bleeding profusely and another outside on a bitterly cold day. On none of these occasions did the fall button work. All I have received from Lifeline are inplausible excuses but three times is not acceptable - it has been returned. Do not rely on this equipment.”

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Posted 2 years ago

Dear Priscilla, Thank you for getting in touch and for leaving us your review. Thank you very much for bringing this to our attention. I hope that your sister is recovering well and I would like to sincerely apologise on behalf of us all at Lifeline24 for the problems you experienced with the system. The equipment was tested upon return and we found there to be no faults with the systems. Unfortunately, not all equipment is suitable for all user's needs. We do offer a range of different products and options to make sure the equipment suits them. I can see you have since been in touch with our Customer Service team who have been able to close the account. Again, I would like to offer our sincere apologies. Kind Regards, Rebecca

Posted 2 years ago

“Set up by grandson (BT engineer) responders very helpful on tests. Hope don't need to use it but peace of mind is reassuring. Thanks”

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Posted 2 years ago

“The delivery was fast and the set up was very easy. But when we were going through the set up process they did not have our new customer information. This was duly located by the person doing the set up. We then had to do a test alarm call, they said there were no emergency contacts set up despite us doing this online at the time of purchase. I do not have the confidence that these details have been uploaded and there is no way of checking. I’d like it if there was an App to go with the product to view, update or change emergency contact details.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews