LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately this alarm does not meet the basic requirement of working when the wearer falls. My frail 91 year old sister has had three falls in the past year whilst wearing this falls button - one a simple overbalance onto a soft carpet, one very serious fall from steps hitting her head on the wall and bleeding profusely and another outside on a bitterly cold day. On none of these occasions did the fall button work. All I have received from Lifeline are inplausible excuses but three times is not acceptable - it has been returned. Do not rely on this equipment.”

Helpful Report

Posted 2 years ago

Dear Priscilla, Thank you for getting in touch and for leaving us your review. Thank you very much for bringing this to our attention. I hope that your sister is recovering well and I would like to sincerely apologise on behalf of us all at Lifeline24 for the problems you experienced with the system. The equipment was tested upon return and we found there to be no faults with the systems. Unfortunately, not all equipment is suitable for all user's needs. We do offer a range of different products and options to make sure the equipment suits them. I can see you have since been in touch with our Customer Service team who have been able to close the account. Again, I would like to offer our sincere apologies. Kind Regards, Rebecca

Posted 2 years ago

“Set up by grandson (BT engineer) responders very helpful on tests. Hope don't need to use it but peace of mind is reassuring. Thanks”

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Posted 2 years ago

“The delivery was fast and the set up was very easy. But when we were going through the set up process they did not have our new customer information. This was duly located by the person doing the set up. We then had to do a test alarm call, they said there were no emergency contacts set up despite us doing this online at the time of purchase. I do not have the confidence that these details have been uploaded and there is no way of checking. I’d like it if there was an App to go with the product to view, update or change emergency contact details.”

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Posted 2 years ago

“Speedy delivery. Found the online reg quite difficult and got my son to do it. However the response was good.”

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Posted 2 years ago

“Fault on Alarm being sent has been going on for 45 mins, unable to cancel call unable to ring 0800 999 0400 call just drops out. So glad I am not needing help”

Helpful Report

Posted 2 years ago

Dear Marie, Thank you for getting in touch and for leaving us your review. I am very sorry to hear about the problems you have experienced with your system. I can see a member of our Technical Support team has been in touch and has been able to resolve your problem. We have now received a successful test from the alarm. Our Senior Team has also tested our 0800 number to ensure there is no issues with that line. Again, I would like to apologise for any upset or inconvenience caused. I have escalated your complaint to our team to review whether there is a clearer way we can inform our customers of how to cancel a false alarm. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“I rang you last week to say my alarm is still telling me my phone is off when it isn’t. I was told a technician would ring me but I’ve heard nothing! Not good!”

Helpful Report

Posted 2 years ago

Dear Lilian, Thank you for getting in touch and for leaving us your review. I am very sorry to hear that there has been a delay with our Technical Support team getting back to you. I can see that one of our friendly team has since been in touch and has been able to upgrade you free of charge to our newer digital system. This system does not require the phone line so will not affect anything else you have in the home. I hope this has resolved your complaint and that you will be happy with your new alarm. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“Luckily have not had to use service yet but equipment is great and set up is so easy. Phone team so lovely and friendly, understand that us old ones need a bit more help with how to use and happily talked everything through with no rush.”

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Posted 2 years ago

“Having recently had a hip replacement after a fall my sons thought it would be sensible for me to have a lifeline as I live alone”

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Posted 2 years ago

“Very please from my phone call and very quick and easy to set up”

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Posted 2 years ago

“My wife and I now have peace of mind.priceless!”

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Posted 2 years ago

“Excellent communication very helpful”

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Posted 2 years ago

“Excellent service for a new customer everything was explained fully.”

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Posted 2 years ago

“Excellent service and product. Easy to apply for and set up for my elderly mother. The initial lifeline 24 didn’t work when we tested it so a replacement was promptly sent without any fuss. The response team and customer service team have all very polite and helpful. Thank you. It gives us all peace of mind, even though my mother lives next door to us, but if we’re out or away we know she can just press the buttons and help is there.”

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Posted 2 years ago

“So far everything is working fine and I feel much safer since purchasing your service every c0ntact since enquiry to purchase,, delivery and testing excellent.”

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Posted 2 years ago

“Excellent service from first phone call to delivery to use and ongoing service levels”

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Posted 2 years ago

“Web site is easy to navigate and well set out, the ordering process is quite simple and straightforward. Prompt delivery the next day. Very easy to set up with the clear instructions provided. Feels and looks like a quality product. Overall, very satisfied.”

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Posted 2 years ago

“The staff were very helpful. Setting up the alarm was straightforward.”

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Posted 2 years ago

“Great service first class half price of other companies and arrived next day , easy to install and easy to set up , very happy customer”

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Posted 2 years ago

“excellent to have peace of mind, it is quite unobtrusive on my wrist”

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Posted 2 years ago

“I found good service from lifeline 24 from enquiry though sales, delivery and installation The wrist device is very comfortable”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews