LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mother passed away last month without ever using the lifeline service she had had since 2017, and after speaking to lifeline we returned the equipment. When I enquired about refunding the rest of the years rental they insensitively said it was because we only have a 30 day cooling off period from the payment (Sept). Apparently this is in their terms and conditions, which we did not receive, and are not on their website. To get the most from this product you have to pass away at the end of your years contract. They have now offered to return the lifeline to me for the remainder of the contract, which apparently they should have offered when we first contacted them.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I am sorry that our refund policy was not made more clear. Our refunds are processed on a case by case basis. I can see that you have since been in touch with our customer service team who are arranging for the account to be transferred to another user. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

Good Afternoon, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I apologise that our returns policy was not made clearer for you. We review our refunds on a case by case basis. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if we can be of any further assistance, please do not hesitate us contact me on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“Delivery came next day as promised, set up really easy and staff on phone lines friendly and knowledgable. So far, only installed a week ago, very impressed.”

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Posted 5 years ago

“peace of mlnd”

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Posted 5 years ago

“Very efficient & helpful, dealt very promptly WHEN I HAD A POWER cut. I feel safer with it & it has given my daughter's piece of mind”

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Posted 5 years ago

“I think this product is great,It arrived the next day after ordering it for my Gran , Easy to set up, and ifeel at ease knowing my Gran can get in touch with someone if she falls.”

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Posted 5 years ago

“We have had it installed for my Dad and it’s great peace of mind knowing he only has to touch the button and they contact us or an ambulance. So easy and quick to install and update all the contact information. Highly recommend. Peace of mind is well worth the cheap monthly cost.”

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Posted 5 years ago

“Very nice people to deal with and very helpful with setting up.A bit of peace of mind for me as my almost 90yo mother lives alone.”

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Posted 5 years ago

“After a fall at home I decided to get a Lifeline alarm - it was so easy to organise. Helpful and caring people on the phone and so easy to set the alarm once I had received it. (It arrived the next day). I feel so much safer knowing there is someone out there to help should I need it. Thank You Lifeline 24”

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Posted 5 years ago

“I no longer feel nervous about living on my own. I had been feeling scared that I might fall and no one would know. I can now feel safe and secure knowing that my lifeline is with me all the time. It is like a new best friend.”

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Posted 5 years ago

“I purchased a fall monitor for my elderly mother. So far the whole experience has been smooth. Excellent service so far. Fast delivery and simple installation. The help from the call centre with testing the monitor during setup was excellent. Very polite and very professional, which has put me at ease if my mother ever needed to call for help. Well done and thank you!”

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Posted 5 years ago

“Excellent service whilst setting the monitor up. Delivery was quick. Would recommend”

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Posted 5 years ago

“Very easy to order online and very prompt delivery. Simple to install and ladies at the end of the line very kind and helpful. I banged my arm on the door frame and set the alarm off in error, it was reassuring to know the system works and help was instant”

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Posted 5 years ago

“The website was clear and easy to understand. The description of the product and how it operates were concise and easy to understand. The pricing and what that entailed was easy to follow and gave enough option to be attractive to all budgets. Ordering was a little tricky as I ordered, my wife paid but the device was for my mother in law. That said, the forms and the process for us on line was straightforward when we had all of the relevant details for all parties. The device arrived in 2 day (ordered on Sat am and arrived Monday am) and my wife took 5 mins to connect the device and call in to test and check all was working (using the you tube video I think!). We are happy as mum in law is very happy with her new 'Lifeline'. We can't always be there for her 24 7, but can be now with the new Lifeline 24 - excellent all round, thank you!”

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Posted 5 years ago

“Easy to set up and the watch alarm is perfect Very helpful when we called to ask a couple questions. Would recommend.”

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Posted 5 years ago

“Although I have only just started using Lifeline, the service they provide certainly adds peace of mind. The equipment was straightforward to install and even if ‘one’ has a limited technical ability the really friendly staff at the Lifeline helpline will guide ‘one’ through the installation (as they did with me) ........ very pleased with my dealings with Lifeline.”

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Posted 5 years ago

“Excellent product. Very quickly delivered and easy to setup and use...”

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Posted 5 years ago

“Prompt service and easy to follow instructions”

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Posted 5 years ago

“The delivery came as promised next day, the instructions to connect it were really easy to understand,even for a complete technophobe like me! The most impressive feature though was how extremely friendly, approachable and understanding the people were on the end of the line with all my, and my mums, questions and concerns. Although we hope never to need their service in an emergency we know they are there and that they will put my mums needs first.”

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Posted 5 years ago

“All carried out as stated, easy to use helpful call handlers”

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Posted 5 years ago

“LIFELINE 24 was Ordered, Received, Installed, and Tested, - all following excellent instructions including an e mail video. All aspects were as good as hoped for, leaving me amd my (distant) family members very satisfied and with peace of mind.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews