LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My GPS monitor, purchased in order to find me wherever I might need emergency assistance couldn't even locate me when I was inside my own living room 8 miles from city centre (so not the back of beyond!) Tried 2x gps alarm (type 1) and 1x model 2 ? None of them worked!. I should have tested it when I got it originally but I assumed that it would just "work" .?. Only to discover that I'd been labouring under the impression that I was covered when infact for 5 months I wasn't at all!) The system should surely have picked up that I had no cellular connection all that time! They were quick enough to let me know when I owed them money!”

Helpful Report

Posted 1 year ago

Dear Jennifer, Thank you for taking the time to leave your feedback on the Service. We solicit comments of any nature from our clients, as they are vital in furthering our cause of providing the highest quality of care possible. However, I am saddened to hear that your Alarm System did not work as you expected. However, I would advise that we do recommended testing the Alarm once per month to ensure that the system is functional. Kind Regards, Cordelia

Posted 1 year ago

“Excellent service and easy installation”

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Posted 1 year ago

“the first machine i had was brocken and i was very pleased they sent out a new one right away”

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Posted 1 year ago

“Firstly recieved pendant not the wristband, so had to wait for replacement. When setting up the wristband was not active. Had to call and get resolved. When testing could hear lots of background chatter. Hopefully when needed the product works okay”

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Posted 1 year ago

Dear Ellen, We would like to express our gratitude for you having taken the time to leave your feedback regarding the Service. We welcome feedback of any nature, as it is an imperative component in improving our Service in future. However, we are regretful to hear that you have been unhappy with the experience you have had thus far. I would like to assure you that your feedback has been raised with the appropriate departments. Kind Regards, Ash

Posted 1 year ago

“Been with this company for years, now they have changed their name and got bigger they don't care at all when things go wrong and your family love ones life is on the line, still waiting 6 days for someone to call me back after my Mum was left laying on the kitchen floor ,this happened at 1.30 am in the morning, the call handler called my phone at 5am and left voicemail while talking to someone else called peter so thought they had called the wrong number and of course I wasn't going to call my Mother at 5am incase she was in bed as the message left on my phone was for a man, AS SOON AS OUR YEARLY PAYMENT IS UP WE ARE CHANGING TO SOMEONE WHO CARES.”

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Posted 1 year ago

“Efficient, quick service. Delivery over a Bank Holiday weekend unexpected.”

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Posted 1 year ago

“Very efficient, professional and nice people to deal with”

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Posted 1 year ago

“All fitted aunty of 92years feels happy now as she lives on her own it gives her security if she falls”

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Posted 1 year ago

“Hi thank you for installing my Aunt's LifeConnect 24 it gives her and myself confidence knowing there is help available if needed. kind regards Steve Neal”

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Posted 1 year ago

“I arranged for my mum to have a Life Connect24 alarm and by the very next day the unit was delivered. Set up was easy albeit I did have to call the Customer Care team who sorted out my issue easily. All very polite and extremely helpful. Thank you”

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Posted 1 year ago

“Good service when setting up Thanks”

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Posted 1 year ago

“This was a replacement for faulty one but dealt with very efficiently.”

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Posted 1 year ago

“Very helpful in the sales team and, following setup, very nice when testing the unit as well as the wristband. Thanks”

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Posted 1 year ago

“Arrived next day ,easy to set up”

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Posted 1 year ago

“Excellent service, reliable and very good staff.”

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Posted 1 year ago

“Once up and running I found it very sensitive and set it off two days running in error! The original alarm had to be replaced as after the two tests I was left with a flashing red light and no other lights. I thought, do I wait a month to see whether this is correct, or do I ring the helpline? Luckily I rang the helpline and was told that I had a faulty alarm, and it was replaced next day. It would have been helpful if the original literature had shown clearly which lights should be illuminated. I now feel more reassured.”

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Posted 1 year ago

“Just started with Lifeline24 and already I've pressed the button by mistake. This was delt with by your service personnel quickly and with understanding.”

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Posted 1 year ago

“Still working on setup,hope to be there soon. Got key safe for later. Fall down apparently included in appliance provided. Sorry card been compromised I have contacted bank. I now have to wait few days to get this sorted. Have contacted bank finalise to when I can.”

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Posted 1 year ago

“The most competitive provider I could find. Delivery of the alarm was the following day, set-up relatively painless and response quick during testing process.”

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Posted 1 year ago

“Prompt delivery and very helpful over the phone.”

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Posted 1 year ago

Dear Karin, Thank you for taking the time to leave your feedback today. I am sorry to hear that the item is yet to be received as expected. I have checked the tracking number provided to me by our Dispatch Department and there has been a delay on the side of our courier. Allow me to offer our apologies for any inconvenience caused by this. Kind Regards, Ash

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,841 reviews