LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Great service and support”

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Posted 1 year ago

“Brought for mother-in-law who had recently had a fall. Thankfully not needed to use it yet. Advice and help over the phone was extremely good and very fast delivery. Testing of the device was easy and useful”

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Posted 1 year ago

“So far I am pleased with my new wrist band alarm. The service from lifeline 24 has been very good and setting up was also good.”

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Posted 1 year ago

“Quick delivery, excellent help as to where to locate the router. and sorting out the settings. All OK now.”

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Posted 1 year ago

“Very easy installation, telephone set up went well.”

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Posted 1 year ago

“My brother and I paid annually for mums lifeline. Over the years it has been a comfort to know she was able to get in touch with someone if needed. We paid the bill at the end of October 22 and Mum sadly passed away in December 22. We called lifeline and they asked for the equipment to be returned, we asked about a refund as we had paid up until Oct.2023. NO refund! if we had paid by direct debit we would have just stopped it! Can’t fault lifeline on the service over the last few years but their end of life actions really sucks!!! Basically they have walked away with 10 months of our payment! Piece of advice - don’t pay annually !”

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Posted 1 year ago

Dear Kevin, We would like to express our gratitude that you have taken the time to leave your feedback on the Service. However, I am sorry to hear that you have been unhappy with the cancellation policy as it has been described to you. I would like to affirm that I have raised your feedback with the appropriate departments for further review. I have also sent you an additional message via email to try and resolve the matter. Kind Regards, Ash

Posted 1 year ago

“Have contracted the Fall Detector package and the service has been excellent. Very efficient staff and the setup was easy.”

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Posted 1 year ago

“Great customer service and quick delivery”

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Posted 1 year ago

“We upgraded to wireless as no main phone socket in the room where box was wanted. We rang customer service who dealt with it and promptly sent new package After that set up was easy. My father who is hard of hearing can hear them speaking as good volume . So far good experience”

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Posted 1 year ago

“Tech support very good. They give instructions in non-specialist language.”

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Posted 1 year ago

Dear Wendy, Thank you for your feedback today and for taking the time to share your comments on the Service. It is a joy to hear that you have experienced an effective and supportive interaction with our Staff. All our Staff Members work incredibly hard to be able to provide a world-class Alarm Service and they will greatly appreciate hearing your kind comments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 1 year ago

“First box too complicated for a disabled person.2nd box easy to install.”

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Posted 1 year ago

“Only having had this service for my father for a short time, I have been very impressed. The first call we had was an accidental press by my father, with his dementia he cannot help fiddling with things. The second alarm raised was we believe Dad slipping down the stairs because he couldn't remember how to use his stair lift. Both calls were dealt with very well, and so far it has been shown as a very good tool for trying to keep Dad safe. Drew Smith. (Son)”

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Posted 1 year ago

“Very pleased with pendant alarm ordered for my mother-in-law. . Ultimately it’s given the family some peace of mind . The alarm box & actual pendant are sleek & compact & were easy to set up . We were very satisfied with the customer service when deciding which alarm to choose & were grateful for all the support offered by the wider team throughout the process . Highly recommend .”

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Posted 1 year ago

“Polite and understanding”

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Posted 1 year ago

“Everything arrived on time and the set up was easy. Very helpful staff”

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Posted 1 year ago

Dear Mary, Thank you for your email today and for providing your feedback regarding our Alarm Service. We are delighted to hear your kind comments towards our Staff Members, who work incredibly hard to provide a world-class Alarm Service. I will be certain to share your comments with the Team, who will appreciate the kind words. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

“Young lady clearly did not know what she was doing”

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Posted 1 year ago

Good Afternoon, Thank you for your review today and for your comments regarding our Personal Alarm Service. As a company, we solicit feedback of any nature, as it is crucial in guiding us to an improved and effective Service in future. Please rest assured that your concerns have been raised with our Senior Management Department for further review. Regarding your specific concerns, I am sorry to hear that you have been dissatisfied with a recent call to our Customer Service Team. I can confirm that the Staff Member in question will receive further training to ensure they are providing helpful and pertinent advice in future. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 1 year ago

“My old alarm battery was not charging so you replaced with a new uinit”

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Posted 1 year ago

“Ordered on a Monday, installed on Wednesday and put into action on Thursday. Dad had two falls, Lifeconnect called an ambulance and notified family members immediately. I don’t know what dad would have done if he didn’t have this device. A must for older people living alone and gives family members, peace of mind. Thank you”

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Posted 1 year ago

“Very good service from initial enquiry to delivery and testing of the unit.”

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Posted 1 year ago

“prompt service”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews