LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,858 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Helpful, friendly and very efficient. So easy to install and operate.”

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Posted 3 years ago

“Just installed yesterday. Seems to be very good. Hope I don't need to use it. Thanks”

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Posted 3 years ago

“Called to order the Lifeline24 and less than 24 hours later it was delivered and installed. Brings peace of mind that should I be on my own and fall that I can call for assistance.”

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Posted 3 years ago

“Really easy to set up and the testing assistance was brilliant. Would recommend”

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Posted 3 years ago

“Very good information, very friendly to speak, too, not hard to install, instructions were very clear.”

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Posted 3 years ago

“No form was sent in box as requested had to go online and request a link as couldn't find it on line”

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Posted 3 years ago

Good Afternoon, Thank you for getting in touch. I hope this email reaches you well. I apologise that you did not receive a paper copy of our registration details. From looking into the account I can see that my colleague was able to email you a copy of the forms. These have now been received and processed. Your account is now live and ready to use. Again, I would like to apologise for any inconvenience caused. If you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Very easy to set up and test. Reassuring to have the fall detector.”

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Posted 3 years ago

“Seamless set up and peace of mind. Staff helpful in testing system.”

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Posted 3 years ago

“Small enough to be not inconvenient. Comfortable to wear.”

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Posted 3 years ago

“Ordering Lifeline was quick and straightforward the young man explained how it all worked and the device arrived the following day. I filled in the registration forms. A man called Simon rang me on Wednesday to say they had been processed and I was good to go. Setting up was rather more challenging than I anticipated I must have rung 5 times to check out the connections each person was courteous and patience. I received great support”

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Posted 3 years ago

“The service was excellent speedy delivery and easy to install”

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Posted 3 years ago

“My Social aservics helper set it up for me. It was delivered within 12 hours. Excellent service, thank you so much, would recommend marian fossett”

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Posted 3 years ago

“Thank you to Dean for all the help on the phone, the equipment arrived promptly and was very easy to install. We did a test call and the lady who answered was extremely friendly.”

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Posted 3 years ago

“Lifeline24 have such brilliant personal service, always prompt and so very helpful. I am so pleased we signed our mother up with Lifeline 24.”

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Posted 3 years ago

“Easy to use website with all product details clearly given. Quick delivery too!”

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Posted 3 years ago

“Easy to set up, kind and friendly staff are on hand from the point of order through to installation. Peace of mind knowing that my mum’s unique needs and circumstances are understood. Peace of mind that my mum will not be alone at possibly her most vulnerable and worrying moments until help and carers can arrive.”

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Posted 3 years ago

“Ordered the Fall Detector for my mum yesterday & received it as advised 24hrs later. Connected it up with no problems. Did all the tests required with help from extremely helpful & polite staff. So pleased with it as gives my mum peace of mind & me (her daughter) relief that help is at hand if I'm not available especially as her lifetime partner & husband & my father only passed away 7wks ago. Thankyou so much Lifeline24”

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Posted 3 years ago

“Setup was straightforward. When testing all receptionists were courteous and professional and when we needed to use the alarm it worked as it should. Great service. Very happy”

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Posted 3 years ago

“So after having to return the items 6 months into an annual contract, we were informed that we would not receive a refund. I left a review on the site as I think as a business that customer base is the most vulnerable of society, that they are just ripping people off by not refunding the service that you have paid for and not telling you this when you purchase the service. I was quickly contacted and offered a refund, and that was obviously to encourage me to take the review down. They as a company have left a very detailed apology to say that they as a good will gesture will refund my elderly vulnerable mother, makes them as a company look good doesn't it. It the policies and processes they need to be looking to change, not just trying to keep someone quiet who has left them a bad review. However as you can probably guess the refund never arrived. This company in my opinion has very poor ethics especially as they are providing a service to our most vulnerable people and also relatives when's they are probably at their most concerned for their family member. My review is not about the refund we work full time so we can make sure our Mum is safe, however I work in social care and see how many vulnerable people are out there in our society that have no family members to advocate for them and there is companies such as this one that is just taking advantage. I would urge you if you need a service like this contact your Local Authority who have a duty to safeguard the most vulnerable and will be able to put you in touch with a company that does not have the intention of ripping you off.”

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Posted 3 years ago

Dear Jayne, Thank you for your review. I am sorry to hear that you feel this way as it certainly is not our intention. I would like to provide further clarification. The agreement you have taken out with us meant that you received a very significant discount. We were only able to provide this by taking out a full year with our Alarm Response Centre. As you have now received both the significant discount and refund this has resulted in an overall loss for us as a company. I am sorry to hear that you felt this goodwill gesture was insincere. We would never ask you to remove or amend a review, you are entitled to leave your feedback where ever you see fit. Your feedback is very important to us as we do not want any other customers to feel disappointed or unclear regarding their cancellation policy. Following our complaints process, your feedback was escalated to our management team and steps will be taken to ensure our discounts are made clearer. We were in touch with you to provide a refund because we did not want you to leave with a poor impression. We care very much about our customer base and ensuring that they are safe. This extends to not wanting family members to be upset about their refund policy, especially if there is a difficult situation surrounding their cancelation. This is why, at this time, a refund was provided as a goodwill gesture. We do our best to provide a service that is cost-effective and therefore accessible to all and as such we do provide discounted plans for taking out longer periods. We are the leading national Lifeline and as a result, many councils and hospitals will refer their clients directly to us. Some councils do indeed provide their own Lifeline services and we would always recommend researching what else is available in your area. I am sorry to hear that you have yet to receive your refund - I have contacted our accounts team and this has now been sent to you. We deeply apologise that you have been left with this impression of our service and of our company. It is certainly disappointing and upsetting for us to hear that you feel this way as it is never our intention to rip off our vulnerable customers and we will always go above and beyond to provide the best service. Please let us know if you require any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Very happy with it.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,858 reviews