LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,748 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Just knowing I'm safe with it on”

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Posted 3 years ago

“Fantastic service. Ordered for my mum and delivered the next day .Excellent customer service , reassurance and advice. I would recommend 100%. Thank you , my mum feels so much safer and I do too.”

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Posted 3 years ago

“prompt delivery and great easy instructions.”

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Posted 3 years ago

“Received and set up with no problems,service operators very helpful during set up”

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Posted 3 years ago

“The whole process has been very straightforward with helpful and friendly advice all along.”

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Posted 3 years ago

Dear Janice, Thank you for your kind review. I am pleased to hear how straightforward you have found the process to be. I will ensure your feedback is passed on to our friendly team. Should you require any further information, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“excellent communication and quick delivery, easy set up.”

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Posted 3 years ago

“The service was very efficient. The alarm was delivered promptly the next day and fitting it was quite straight forward. The team were very helpful and friendly.”

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Posted 3 years ago

“Prompt and helpful advice, easy to set up and test.”

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Posted 3 years ago

“Everything has gone according to plan and I am pleased with the contemporary look of the wrist band as I didn't really want to wear a pendant. I'm glad everyone will have more peace of mind now, including me!”

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Posted 3 years ago

Dear Lewis, Thank you for your kind feedback. I am pleased to hear that the alarm is providing you all with peace of mind. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Service was very good”

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Posted 3 years ago

“Very quick service and very helpful people in the end of the phone It’s great peace of mind to think dad and mum are now safe and just a phone call away from help Purchased another pendant which was also easy to do Thankyou for your help”

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Posted 3 years ago

Dear Colin, Thank you for getting in touch. I am pleased to hear how quick and helpful you have found the service to be thus far. I hope that the alarm continues to provide you all with peace of mind. Kind Regards, Rebecca

Posted 3 years ago

“Haven’t actually used it yet but so far I’m happy with the service”

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Posted 3 years ago

“My personal alarm seems to be O.K. I have tested it and it worked. My only complaint is that the cord is not very attractive, It does show when am wearing some clothes and I would like to change it for a chain, my only worry is that the chain cold break.!!”

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Posted 3 years ago

Dear Valerie, Thank you for leaving us your feedback. A member of our friendly Customer Service team will be in touch very shortly to organise an onyx pendant for you. These are available with a silver chain rather than a fabric cord. For further information please visit: https://www.lifeline24.co.uk/onyx-pendant. In the meantime, should you have any further queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Very simple and quick to set up,operators very pleasant and helpful”

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Posted 3 years ago

“Fantastic service ordered online and received equipment next day. Really easy to install and test. The call handlers were really friendly and I feel reassured that mum has that extra proof care at home.”

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Posted 3 years ago

Dear Ann, Thank you for your kind feedback. I am pleased to hear that you have found the service to be fantastic so far. I will ensure to pass your feedback on to our friendly team. I hope the alarm continues to provide you with a feeling of reassurance. Should you ever have any further queries regarding the alarm, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“The team was great as my mum had fallen on the day we placed the order and got the kit sent out to my house rather than mums. Thank you”

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Posted 3 years ago

Dear Karon, Thank you for your kind review. I am pleased to hear that the delivery and set up of your kit was prompt. I hope the system provides you all with peace of mind. Please do not hesitate to get in touch should you require any assistance. Kind Regards, Rebecca

Posted 3 years ago

“I bought this alarm as I’m moving into my own flat and I have epilepsy. The Lifeline staff were fantastic and so helpful. Much more so than a lot of other companies I spoke to. The ordering process was quick and easy. Thank you!”

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Posted 3 years ago

Dear Fiona, Thank you for your review. I am pleased to hear how helpful our wonderful staff have been. I will make sure that your feedback is passed on to the team. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“From the moment I rang for help and information I felt safe and someone was caring for me I received the latest offers and more. My equipment came the very next day even though I ordered the previous afternoon and all my information was complete too as I had done this the night before. I am very happy and feel very safe - Thank you”

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Posted 3 years ago

Good Afternoon, Thank you for your kind feedback. I am so pleased to hear that the equipment is helping you to feel safe at home and that you have had a good experience with our caring staff. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Very helpful phone call and prompt delivery Thank you Louise”

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Posted 3 years ago

Dear Louise, Thank you for your kind review. I am pleased to hear that you have had a positive experience with our helpful staff and prompt delivery. Should you ever require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“good service perfectly satisfied”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,748 reviews