LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,872 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,872 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

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“Found setting up complex and new alarm too bulky”

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Posted 4 months ago

“Always available when you might need it, helpful advice from pleasant staff, good service.”

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Posted 4 months ago

“Received a new watch type fall alarm. The new strap is impossible for my 93 year old Mother to use as it is so difficult to clip and un-clip. Do you not do the normal watch strap???”

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Posted 4 months ago

“A very good device which makes us feel safe at all times. Service is excellent.”

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Posted 4 months ago

“They have always been supportive. I telephoned to discuss the upgrade I had been offered. Harry talked me through the process and made it easy for me to make a decision to place an order. Once the replacement arrived the changeover was smooth and I appreciated the extra help from the support team.”

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Posted 4 months ago

“All your staff were very helpful and explained procedure”

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Posted 4 months ago

“I found the people I spoke to were very helpful and polite”

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Posted 4 months ago

“Prompt response to alarm calls and helpful advice”

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Posted 4 months ago

“I have only needed to call them once, but they responded very quickly and was able to call a neighbour to help me. It has given me confidence knowing that if I fall or need assistance I can call for help.”

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Posted 4 months ago

“It was difficult to set up I am not mobile enough but my cleaner did it with difficulty has she said instructions were a bit confusing”

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Posted 4 months ago

“I have changed to the digital Lifeline and what a difficult performance it was. First of all the first box was faulty, the second was meant to have been sent to someone else and eventually I got the right one. I HATE THE THICK, CLUMSY GADJET THAT i HAVE TO WEAR AROUND MY NECK AND THE THICK AND MUCH TOO LONG CORD THAT IT IS ON. I accidentally also put out my 'phone line and it will have been 3 days waiting for a SKY re-connection.”

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Posted 4 months ago

“I find the Pendant is too sensitive causing false alarms.”

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Posted 4 months ago

“Prompt delivery & easy to set up .”

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Posted 4 months ago

“Very poor technical service and my mum died before we could set it up. My sister's partner an IT expert couldn't even do it. Your technical support is not 24 hours and it took 3 days before a call could be done. Yesterday it took 9 mins before your customer service answered the phone.”

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Posted 4 months ago

“Very good service - easy to deal with and, more inmportantly a very quick resposnse when needed. Very helpful telephone support when needed too.”

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Posted 4 months ago

“Have had peace of mind since having LifeLine Purchased update as I was advised it was more efficient than the old one”

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Posted 4 months ago

“Peace of mind when living on your own knowing there is always someone to call in an emergency.”

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Posted 4 months ago

“First day waited a long time for a reply. I was having a problem with my BT connection. P.M.”

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Posted 4 months ago

“Staff were very helpful on the telephone when setting up the digital device for my mother. It all seems to work very well. Thank you for your patience”

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Posted 4 months ago

“New purchase arrived quickly and safely. Easy to set up and test.”

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Posted 4 months ago

LifeConnect24 is rated 4.7 based on 7,872 reviews