LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,847 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A prompt and efficient service, a good product delivered with a professional response”

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Posted 5 years ago

“I found setting up my Lifeline24 over the phone easy and the gentleman was kind enough to go through it all with me. My only disappointment was in the confusion over the arrangement with the engineer who was to fit and test the alarm in my home. This has now been done and I am all set up.”

Helpful Report

Posted 5 years ago

Dear Ms Hume, Thank you for your kind feedback. I am glad to hear that you are pleased with the service we have provided during the set up of your Lifeline24, however, am sorry to hear about the confusion over the installation of the equipment. I am glad that this matter has now been resolved. Please accept our apologies for the inconvenience caused. Please do not hesitate to contact us should you have any queries or there be anything else that we can assist you further with. Kind Regards Anny

Posted 5 years ago

“I have only very recently signed up for Lifeline 24 so I feel unable to comment on their full service. However, during the setting up of the call system, which is very simple, four calls have to be made to ensure the system is full operational. It seemed to me that each call I made was answered by a different person, but each time the responder was unfailingly polite and cheerful, and made sure I was confident that I knew what each stage was for before telling me what to do for the next system test. Each time that I pressed my pendant during the tests, within a couple of seconds a recorded message told me not to worry, help was at hand, and very shortly after that, a responder was talking to me. Had it not been a test, I'm sure this would be very reassuring. I have joined Lifeline 24 because 3 months ago my wife died, and our 3 children, aged from 48 to 54 years, were quite concerned if I should have a fall or suffer some other mishap and be unable to summon help. They and my grandchildren are very relieved that I have this remedy in place, which makes me happy that I can so easily give them peace of mind. I hope not to have to use the service for many years, if ever, but knowing that if I do need it I can get help very quickly. Thank you for easing the worries of my family.”

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Posted 5 years ago

“Excellent. Prompt delivery of alarm. Information helped set it up correctly. Polite and helpful staff. Many thanks.”

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Posted 5 years ago

“Prompt, efficient service from my initial phone call to make the purchase. The set up was easy, even for someone technically challenged, like myself. I have checked the system a couple of times as suggested and the call centre staff are very helpful. It is reassuring that mum now has the system in place.”

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Posted 5 years ago

“Great device and first class service highly recommended”

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Posted 5 years ago

“The whole setting up was so quick and easy. The staff were kind and helpful. It makes a big difference to my life. I can go out into my garden with confidence now. I'm so glad I decided to have this. Mrs. M Griffiths”

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Posted 5 years ago

“I can't comment on the alarm system as I haven't been able to sort that out yet. My review is about the keysafe I bought with it which a handyman recently fitted for me. Two main problems with it. 1. If you have weak or damaged hands or fingers, you can't access your own key or change the code. Even the handyman found it stiff and difficult to use. Completely unusable by me. I had hoped I could use it to get back in if I lock myself out. No chance! My spare key is stuck in it. 2. The rubber cover doesn't attach to anything and blows off as soon as the weather gets windy (and it's not even winter!). I've had to give up on hoping it will stay put and just flung it to the back of a drawer with other clutter. The keysafe is completely unfit for purpose. I really need what this system is supposed to be, but it was all a complete waste of money. I can't see me ever getting use out of it.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your feedback, this has been passed on to the manufacturer. I am sorry to hear that you are unhappy with the keysafe you have purchased. We offer a wide range of keysafes to our customers as these are extremely useful should emergency services need to gain access to your property and would prevent them having to force entry. It also saves valuable time in case of an emergency and I can assure you that this particular model is extremely popular. The keysafe is designed to be robust to ensure maximum security, however, if you are not entirely satisfied with this option you can upgrade to an alternative model which might be more suitable for your needs. If you wish to discuss the options available to you or have any queries, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“I moved house a few months ago. I had used Lifeline for several years at my old home, but didn't realise they existed nationwide and felt quite vulnerable not knowing new neighbours to call upon in an emergency. By chance however, I came across some old Lifeline papers and immediately rang them for Lifeline contact details in my new area The staff were very friendly and efficient and I now feel 'safe' again, knowing my family will be contacted if I need help. From the initial phone call to the wearing of my new pendant was fast and easy.”

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Posted 5 years ago

“Terrific customer service from a friendly and local company.”

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Posted 5 years ago

“Is the £10 for the review in addition to the £5 for the direct debit? I ordered this online for my mum. Clear information. Arrived when expected. Easy to install - clear instructions. I had the key box attached to the outside wall by a handyman. Testing - as instructed - we presses the pendant - the box rang and we were presented with a messsge saying something like the operators were busy but the call was important to them! That was worrying. The call was answered. We carried on with the test routine and each subsequent call was answered promptly, politely and in a friendly manner. I hope mum doesn’t have to use the alarm in the future but if she does I hope she isn’t kept on hold! That would be very confusing for her as she has dementia and recorded messages don’t make sense to her. Excellent so far apart from being on hold. We’ll test once a month and review the service. Thank you.”

Helpful Report

Posted 5 years ago

Dear Ms Maddox, Thank you for submitting a review, your feedback is greatly appreciated. I am glad to hear that you have found the ordering and installation processes easy to use. With regards to testing the equipment, as this was a test call the alarm centre staff would have been aware of this and therefore would have given priority to the alarm activation calls they may have had coming through at that point in time. Our team have received an accreditation from the Telecare Services Association (TSA) ensuring that they provide a platinum service to all customers. The TSA is the industry and standards body for Telecare and Telehealth service in the UK. Our response team work very hard to ensure that they attend to alarm activation calls, with our average wait time of only 6 seconds from the alarm activation. Please rest assured that should your mother activate her alarm, the call will be answered by one of our emergency call handlers as a matter of utmost urgency. If you have any queries or wish to discuss this further, please do not hesitate to contact me. Kind Regards Anny

Posted 5 years ago

“Excellent service. Received the Lifeline24 the very next day. Its given me the security of knowing that if my parents needed help in an emergency all they have to do is press the emergency button for assistance. My Auntie had this service herself. It was highly recommended by my family members..”

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Posted 5 years ago

“Very easy to set up for my mum...certainly gives both of us peace of mind knowing someone can be there for her”

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Posted 5 years ago

“Fantastic service, next day delivery easy installation and peace of mind, what more could you ask for!”

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Posted 5 years ago

“The product came next day and was very easy to set up, gave both my aged parents ease of mind.”

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Posted 5 years ago

“Fast shipping, friendly staff”

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Posted 5 years ago

“Very easy to install and very helpful contact. Would recommend to anyone who needs peace of mind knowing they can get help in an emergency”

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Posted 5 years ago

“Everything went to plan, everything was as described and the set up was clear and reassuring.”

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Posted 5 years ago

“The peace of mind I now have feel is of great comfort and to know my family feel a little less concerned too is equally good.”

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Posted 5 years ago

“You had been recommended by a friend , I phoned and was explained how everything worked and within a day all the equipment had arrived. I entered all the details needed on line then did a test call , everything working great . Now we have piece of mind that our mother who is bed bound can get hold of someone quick and easy in case of an emergency .”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,847 reviews