LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,862 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order didn’t arrive for 7 days but Lifeline24 did send a second out when the first didn’t seem to appear due to the post office.”

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Posted 6 years ago

“10 out of 10”

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Posted 6 years ago

“You tried very hard but couldn't get it to work with a Vonage box”

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Posted 6 years ago

“Bought this for my mum after she suffered a fall at home. Great service, arrived day after and didn’t order until 4.45pm. Easy to set up. Gives us peace of mind.”

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Posted 6 years ago

“I ordered on Monday 4th March, and was told it would arrive the next day. I said if I was out could it be delivered to nextdoor,. It wasn't, so I had to walk and then get a bus to town to retrieve it from the delivery office. on the Weds. Once home I opened the pack and found the wristband buckle had bits missing, so had to wait for that too to be delivered. It was also annoying to find out that I needed access to a power socket close to the telephone socket, My phone is in the kitchen, so I can hear it from the garden, and this means I now don't have a permanent socket to use the microwave, I have to unplug the fridge., and remember to plug it back in again. The button on the wristband does work well from the garden and shed, but the design means that it seems it could be pressed easily by mistake. Could a cover, with a flip up lid be incorporated when you next update. ? It would be even better if it could be disguised as a piece of jewellery, and not advertise to anyone that I could be vulnerable ? Because of a pacemaker, I can't use the pendant part, and hide it inside my clothes,”

Helpful Report

Posted 6 years ago

Dear Mrs Hibbs, Thank you for taking the time to leave us a review, we really appreciate all feedback. I am sorry to hear about the delivery issues caused by Royal Mail, but I am pleased to hear that you now have your alarm up and running with a functioning wrist strap. I have passed your feedback with regards to the design of the equipment over to the manufacturer. As the equipment we provide works within the specific European Social Alarm radio frequency allocation, it is safe to use with devices such as a pacemaker. If there is anything else that we can do for you at all, please don’t hesitate to give our customer service team a call on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“Ordered for my mother. Arrived next day. Pleased that my mother will be safer in her home. Very good price for peace of mind.”

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Posted 6 years ago

“The council was to end their careline facility. An urgent response was needed. The Lifeline 24 ordering process and information capture was simple and the equipment was delivered the following day. The equipment was up to date, easy to install and the system simple to set up. It also provided excellent value for money. I only have praise for Lifeline 24.”

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Posted 6 years ago

“After the experience we had with one provider trying to force my mother into signing up for thousands of pounds for a lifeline it was a relief to deal with Dillon. No pressure, no home visit even, simple, Thank you.”

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Posted 6 years ago

“My son installed the unit for me. I was concerned how it would work with my answer machine and although no instructions were given specifically for this he was able to set everything up without too much hassle. One thing missing on the unit is a volume control for the speaker, without my hearing aid in I find it difficult to understand the operator. Aside from that all the test calls we made were answered very quickly, under a minute for most of them. The emergency button is small and lightweight, it's just a shame it only comes with an elastic strap for your wrist or a piece of string to use as a necklace, not particularly stylish. Overall I am currently satisfied with the devise and customer support to date.”

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Posted 6 years ago

“The support was good when ordering the alarm and key safe. The Royal Mail sent the alarm to the wrong parcel sorting depot, and Lifeline 24 located it and assured us it would be delivered and if not to contact them immediately. Luckily, it arrived. My dad was able to connect it and make a test call with no problems. We had to change the original location of the keysafe and this was done easily with a quick phone call.”

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Posted 6 years ago

“My request was prompt, and everything arrived in perfect order.”

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Posted 6 years ago

“The pack came the next day which was fantastic. It was easy to set up and the on line support was very helpful. This system has given my wife and I piece of mind for when I am on my own in case of falls.”

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Posted 6 years ago

“1 am more relaxed knowing that there is someone at the push of a button who will help me if necessary. So far I have received prompt and helpful advice to questions I have.”

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Posted 6 years ago

“As a new customer we had to wait for the equipment as it got held up in the post. your staff put my connection on my old set up and asked us to send the new equipment to you. Pauline my daughter acting on my behalf asked if we could change my old pendant for the new one because the old one needs a good clean but I cannot get the cord off without cutting off,and I wont wash it as I don't know if the pendant is waterproof. we were told we would have to pay nearly £50 for the new one witch we think it's disgusting as other new customers would have their's new and as we have paid in full we believe I was entitled to have the new pendant free,so please let us know your answer to this problem. thank you yours sincerely Donald Darby”

Helpful Report

Posted 6 years ago

Dear Mr Darby, Thank you for taking the time to leave us a review, all feedback is appreciated. I am very sorry for the experience that you have had. I assure you that this does not reflect the level of service that we aim to provide. A member of our customer service team will be in touch with you shortly to discuss the matter further. If there is anything that we can do for you in the meantime, please don’t hesitate to call us on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“I feel much more secure knowing that I can call for help when necessary”

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Posted 6 years ago

“I was persuaded by my children that I should join Lifeline 24 and I tried to do this by using the programme on the computer. This proved so immensely complicated that after wasting a lot of time I gave up. You should delete the whole thing and start again. A friend then told me that she had simply been sent a form which was quite simple to complete and I managed to get one as well. Apart from the fact that it asked for some quite unnecessary information this proved much easier. Why wasn't I sent one without having to ask for it? Now. just think for a moment. Who are the people likely to use Lifeline 24? They are elderly, probably not very good with computers or may not have one at all. Why not ditch the computer version altogether?”

Helpful Report

Posted 6 years ago

Dear John, Thank you for taking the time to leave us a review. I am sorry that you had trouble completing our online form and that you were not sent a paper copy initially. The online form is available for those who wish to use it as it eliminates the delay caused by sending documents in the post. This speeds up the process of getting the alarm up and running. We understand that this is not something that suits everybody and so the paper form is also provided. I apologise again that you did not receive a paper copy to begin with. All feedback is greatly appreciated and so a member of our customer service team will be in touch shortly if you would like to provide us with more details of your experience with our online form. If there is anything else that we can help you with in the meantime, please give our customer service team a call on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“Beware of Lifeline 24s renewal emails, they state that your renewal date is one month before it actually is. I believe this is a good scam if they do it to all their customers, losing one month per year! A shame as overall their services have been good, but a big let down!”

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Posted 6 years ago

Dear Paul, Thank you for taking the time to review us, all feedback is appreciated. I'm pleased to hear that overall our service has been good, but I'm very sorry to hear that you believe there is a scam in play. I would like to assure you that this is absolutely not the case, nor is it the way we would like our customers to feel. As such, a member of our customer service team will be in touch within the next few days to directly address your concerns. If there is anything else that we can do for you in the meantime, please don't hesitate to give the team a call on 0800 999 0400. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“Simply by making the decision to apply for the aid has taken a load off my mind. I hope it proves to be as useful as I hope if it is ever needed.”

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Posted 6 years ago

“Having only had my alarm about ten days, I cannot say more than I am very glad to have it and feel much safer. I was very impressed with how quickly you responded and my alarm arrived and was installed. I hope I will not need to use it, but I am so glad I know it is there. It is like having some-one keeping an eye on me to keep me safe. Thank you.”

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Posted 6 years ago

“Following a hospital stay and having fallen many times we have purchased the falls monitor system for my father. Not only does this give peace of mind to my siblings and myself it has allowed my mother; who is his main carer to sleep at night.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,862 reviews