LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Life Connect24 for my grandad after he had a fall and wasn’t found for 48 hours. Delivery was super quick and installation was really easy. It has given my grandad and all the family peace of mind knowing he has it in case of emergency again. Affordable and gives peace of mind to everyone. Thank you so much”

Helpful Report

Posted 2 years ago

“Unfortunately it was unsuitable for my mother as she wanted to be able to speak to someone. So it was returned. Also we had to pay a cancellation fee which was not pointed out at time of purchase.”

Helpful Report

Posted 2 years ago

Dear Caroline, Thank you for taking the time to leave your feedback today. I am sorry to hear that you were unhappy with some aspects of the cancellation process. I can confirm that I have arranged further assistance on this matter, which I have confirmed has ameliorated the matter for you. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“My wife has recently gone into a care home so it was even more important to have contact with the outside world”

Helpful Report

Posted 2 years ago

“Received the box next day. Sorry for delay in returning old box. Having difficulty with my telephone supplier. Spoke to you yesterday.”

Helpful Report

Posted 2 years ago

“Arrived promptly. Really helpful staff when setting up. Felt very reassured”

Helpful Report

Posted 2 years ago

Good Morning, I would like to thank you for taking the time to leave your feedback on the Personal Alarm Service. I will be sure to share your comments with the appropriate departments, who will appreciate the kind sentiments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Superb. The staff are very helpful and they are easy to get hold of by phone. I had great difficulty setting mine up but a neighbour volunteered to help and he worked it all out and arranged it for me. The pendant and wrist one are so small, light and easy to wear.”

Helpful Report

Posted 2 years ago

“Brilliant service can't thank you enough”

Helpful Report

Posted 2 years ago

Dear Shirley, I would like to thank you for taking the time to leave your feedback today. I am glad to hear that you have had such a positive experience with your LifeConnect24 Personal Alarm Service. I will be sure to share your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Thank you to all the patient people answering queries from a technophobe! It wasn't quite as idiot proof as I had hoped, but my fault not yours.”

Helpful Report

Posted 2 years ago

“My father has a wrist-worn falls/emergency alarm. Before buying, the sales team was able to answer all my queries, delivery was next day, and the, set-up and testing were easy, although the range isn't 100m when outside which I assume is due to too many brick walls blocking the signal. I am very satisfied with the service, and the peace of mind that it gives to the family. He had 3 false alarms in the first fortnight which the LifeConnect24 team dealt with happily & professionally. I would recommend this company to other users.”

Helpful Report

Posted 2 years ago

“Excellent service. We always have a helpful person to check Mum is ok and safe, when we test the monitor.”

Helpful Report

Posted 2 years ago

“Delivered quickly”

Helpful Report

Posted 2 years ago

“Very prompt service my unit was faulty and was replaced within 24 hours thank you”

Helpful Report

Posted 2 years ago

“Thrilled to bits! Ordered at 5.30pm, it arrived at 9am next morning, took less than 5mins to set up & test =instant peace of mind. My mum couldnt believe that when she pressed the button somebody answered immediately 'hello Mrs M@#%n. Are you OK?'.... She did it 4 times each time a different person answered... All were clear, polite, kind. Amazing. My mum tried the pendant & wrist band but preferred the wrist band... Its so comfy she's forgotten its on & it's been over a week now. Pricewise it's the best too! The provider I was going to use put their price up from £3pw to £6pw then I found Lifeconnect for £1.90pw! I was nervous because there are loads of providers all offering the same thing but for different prices and when safety is the priority I didn't want to go cheap but this was the cheapest & my mum loves it! So... I highly recommend.”

Helpful Report

Posted 2 years ago

“Applied for online. Sent following day.Easy to set up & install.Very helpful response team,spoke kindly when pressed in error. Good price”

Helpful Report

Posted 2 years ago

Dear Josephine, Thank you for taking the time to leave your feedback regarding the LifeConnect24 Personal Alarm Service. I am glad to hear that you have had a positive experience with the Alarm thus far, and will be certain to share your comments with our staff. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Appalling experience. My elderly mother-in-law's keysafe unit outside her block of flats broke. This was a major concern for us as she has terminal brain cancer and this is how her carers gain access to her flat. We live 200 miles away from her so remedying this was very urgent. We called LifeConnect 24 on a Saturday morning - eventually we got through but the Customer Service Associate (CSA) said although they could send a replacement unit by Monday, they could not supply a fitter until Thursday. When we asked if there was any way this could be expedited he said he would put us on hold while he checked with a Manager. Unfortunately he did not realise that he did not mute his phone, so we hung on for a further 5 minutes while we heard him casually discussing with his colleagues what takeaway he should get from KFC, and when he would be visiting the gym. When he then spoke to us again I asked for his name - and I think then he realised his mistake because he immediately hung up! I called back and a female CSA answered the phone. I asked to speak to the previous CSA but she said he was "in a meeting". I told her what had happened but she said she was unaware of the incident. She was definitely lying because she had just told me she was the only female of the five CSAs working that day, and I had overheard her voice as part of the previous KFC discussion. I asked for the previous CSA's name and she would not give it to me - her reason being GDPR, which is nonsense. Fortunately all calls are recorded, and today a Manager called us to apologise. But really, this is terrible service.”

Helpful Report

Posted 2 years ago

“Original alarm stopped working. Contacted you and a new one was sent. This one didn't work. Contacted you again, was promised another one sent out, nothing received so contacted you again. Finally another one arrived and this one worked. Just glad nothing happened to my Mother during the weeks she was without an alarm”

Helpful Report

Posted 2 years ago

Dear Rosalie, Thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that you have had a negative experience with your Personal Alarm Service. I would like to confirm that I have compiled a log of your feedback and have raised it with the relevant departments to help ensure that a similar accident does not occur in future. If you require any additional assistance, please feel free to get in touch with us. You can do so by either contacting our Customer Service Team at 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Kind Regards, Fiora

Posted 2 years ago

“Straight forward from start of order, to payment and they delivered the next day which was perfect for us as mum was having problems with her previous lifeline. The installation was easy and you have a choice on how to wear the pendant. Would recommend to lifeconnect24.”

Helpful Report

Posted 2 years ago

Dear Marion, Thank you for taking the time to leave us your feedback regarding the Lifeconnect24 Personal Alarm Service. I am glad to hear that you have had a positive experience with your Alarm and will be sure to promulgate your comments with the relevant departments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Prompt efficient service. Sorted out via telephone. Everything as promised. Thankyou”

Helpful Report

Posted 2 years ago

“Quick yo send out alarm. Good communication with operators Easy to install”

Helpful Report

Posted 2 years ago

“My elderly Mum had a very bad fall in August. Thankfully she had her lifeline pendant on and was able to summon help. A neighbour was called and attended. Prompt ambulance attendance ensured she was taken to hospital quickly. 8 fractures, head injury and dislocated shoulder. You guys saved her life. Thank you.”

Helpful Report

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews