LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,851 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple and easy to initiate. I had expected someone to bring it to install the system but it was fairly easy.”

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Posted 6 years ago

“I chose the Vibby because I have occasional blackouts and the Vibby will activate if I hit the floor! I spoke to the Customer Service Team to find out which monitor would be best and how everything worked. They were very helpful. The equipment arrived as promised the next day and I then filled out the personal information on-line in order to be able to get the system set up the following day. You cannot get the system set up until you have provided all the personal information that they need in order to help you should you need it. If you do this by post it will delay the set up by a few days. Set up was easy although the team at the end of the phone didn't follow the same order for testing as in the leaflet but it all worked out ok. I chose the wrist option and find it comfortable to wear, I was concerned about wearing it in the shower but it's been absolutely fine and works even after a soaking! It's not only made me feel more secure, it's made friends and relatives less worried as they know I will get help should I need it.”

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Posted 6 years ago

“Helpful and supportive. Cannot recommend more highly”

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Posted 6 years ago

“Whilst the box was easy to fit I had problems when I activated it. The operator came through quickly and said she would shut down the unit whilst I went into the garden to press the button to test it. When I returned the machine was making an extremely loud buzzing noise which I couldn't cancel. I waited for some time and then tried pressing the cancel button and both of the red buttons which apparently made it worse as the phone kept dialling in. I was in the process of phoning you on my mobile when it finally cleared and another operator came through and we eventually sorted it out. I can only assume the first operator had a problem shutting the unit down.”

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Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. I am sorry to hear that you had trouble with the testing process, though I am pleased to hear that you have since been able to complete a successful test call. As this is not something that I have come across previously, I am currently looking into this further for you with our monitoring team so that some light can be shed on exactly what caused the loud buzzing noise on your unit. I am sorry for any distress and inconvenience this caused you. As soon as I have more information on the matter I will get in touch to update you on the findings. Once again, I apologise for any distress this has caused you. In the meantime, if you would like to discuss anything further please do give our customer service team a call on 0800 999 0400. Kind regards, Anna

Posted 6 years ago

“Fast efficient service. Offers complete peace of mind for the elderly and their family.”

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Posted 6 years ago

“Excellent contact information when I ordered the equipment, and in the response I received as we set it up.”

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Posted 6 years ago

“I was impressed by how quickly my life line arrived, and how easy it was for me to set up. It now gives me peace of mind should any thing happen to me.”

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Posted 6 years ago

“Easy to set up , with clear instructions. Good communication for fitting the key safe and friendly and helpful fitter. The key safe arrived separately from the lifeline box. Did have to phone to check when it was arriving as installation booked and we didn’t have the key safe.”

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Posted 6 years ago

“Very good quick service and easy to use thanks”

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Posted 6 years ago

“Easy to organise and install. Excellent service”

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Posted 6 years ago

“Fast,easy”

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Posted 6 years ago

“Very impressed with the product at the moment. My mother has been using it for a week now and feels much safer when she is on her own. As her son, I now have much more peace of mind knowing she can call for assistance if it is needed. It has been triggered by accident once or twice, while she is getting used to it and the response has been first class. Very helpful people to deal with. The lifeline arrived in less than 24 hours after placing the order and only took minutes to install and set up, excellent service.”

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Posted 6 years ago

“Very pleased thank you very much”

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Posted 6 years ago

“Very Easy to order on line, and the order was placed very late on Thursday evening and unit came on Saturday morning.”

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Posted 6 years ago

“Lifeline 24 was easy to find on the internet, responsive to my order and setup was easy.”

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Posted 6 years ago

“Quick and available for enquiries and help all the time. Thank you.”

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Posted 6 years ago

“The product is very easy to set up and the service was very good, I am very pleased and happy now I know that there is someone there at the touch of a button.”

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Posted 6 years ago

“Excellent delivery. Tests of pendant i find slightly inconclusive.”

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Posted 6 years ago

“Great service and quick delivery”

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Posted 6 years ago

“Was really impressed from the 1st phone call when ordering unit. I followed the tracker to see when it would be delivered and it arrived 2 mins early. Setting up was easy and the lady who ran through the tests with me was great. I've sent 2 emails 're info I forgot and got replays very quickly. During first week had 2 power cuts and it's reassuring the unit puts your mind at rest cos it tells you there's power failure. Loving it so far just hope I don't have to use it! Have put in my diary to do the monthly pendant tests so I don't forget as well. Think it's money well spent to know I'm save. Happy days,thank you so much.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,851 reviews