LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,847 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Concerned that in an emergency I would panic to find numbers etc and wanted a simple system to activate help. Lifeline 24 provides this peace of mind with its central button facility that anyone can access as required. Also love the pendant which I wear constantly and which I can press if needed and able. Love the system and is ideal for us. Have looked at other systems but concluded they are not suitable in our particular family dynamic. So if you want a simple, central home alarm system I can recommend Lifeline 24.”

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Posted 5 years ago

“It gives me and my family peace of mind.”

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Posted 5 years ago

“Very easy to set up and test. If you are hard of hearing they can turn up the volume and then it is quite loud. They answer really quickly and talk to you by name. The range is very good, so no problem if you are not close. Can recommend this.”

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Posted 5 years ago

“Very helpful staff”

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Posted 5 years ago

“They are very quick to take your money, but have let us down on two counts. First, after my Father passed away, we received a phone bill and found that he had been falling and activating this service multiple times a day in his last few weeks and no one had notified us or his Carers. Secondly, we notified them of his death and never heard back, Finally after chasing they asked us to return the equipment, which we did. Again, no acknowledgement and no apparently no refund of unused annual fee. NO other service we cancelled after my Father's death refused a refund of unused portion. This service needs to improve.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I am sorry to hear that you are displeased with the service you have received. I have looked into the matter you have raised and can confirm that the alarm was activated and used frequently and that our care team have followed our protocol each and every time the alarm was activated, I can arrange for the activation log to be emailed to you for further reference. With regard to the cancellation of the service, I have arranged for a refund to be issued to you for the full unused months remaining on the plan. Once again, please accept our apologies for the inconvenience caused. Kind Regards Anny

Posted 5 years ago

“Excellent service. I received the alarm the next day despite a late-in-the-day order. It was simple to set up and the staff were so helpful when we did our various tests. I would wholeheartedly recommend Lifeline 24. Peace of mind at last!”

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Posted 5 years ago

“Really quick to and easy process, provides great peace of mind for me to my lovely Mum has got help at the touch of a button.”

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Posted 5 years ago

“Very helpful and efficient”

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Posted 5 years ago

“I live alone and although my children insisted that I get this "Lifeline" I am feeling much more more secure setting up, which they helped me with, was very straightforward and your staff very helpful.”

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Posted 5 years ago

“The application proccess was very easy, the set up was very easy. The reassurance it gives is immeasurable.”

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Posted 5 years ago

“I can now start to get out into my garden and enjoy the sunshine without worrying about how would get help if I fell.”

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Posted 5 years ago

“So easy to install and the range is quite amazing. Team answered the call for help in seconds after pressing the button to test the system. Cheaper than other similar providers even using the same hardware!”

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Posted 5 years ago

“Quick and easy to order , set up and use”

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Posted 5 years ago

“A very easy process from the first phone call, receiving the machine and testing with the operators. All the operators were very friendly. Hopefully we will not need to use the service for my mother but from testing with the Operators I feel all will be successful if we needed to.”

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Posted 5 years ago

“My daughter made all the arrangements for me and I now feel safe and secure in my own home although I now live alone.”

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Posted 5 years ago

“Now aged almost 87 and living alone I felt it necessary to have means of making contact in the event of an unfortunate happening, and this has been fulfilled with my LifeLine service.”

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Posted 5 years ago

“Simple to order and install so confident the system will be as efficient when or if required.”

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Posted 5 years ago

“Purchased for my father, has given us all peace of mind for his safety”

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Posted 5 years ago

“peace of mind”

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Posted 5 years ago

“Yes very satisfied with the excellent service”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,847 reviews