LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid paying upfront . My elderly father in law ended up in hospital after a fall and is likely to be there for a considerable time (12 weeks so far). Contacted the company as we don’t need this for the foreseeable . As we paid up front they refused to cancel the subscription or refund any premium . Should we have paid monthly we would have been able to cancel without penalty. Disappointing customer service as a loyal customer . Shall not be restarting but using an alternative company from now on .My advice , avoid .”

Helpful Report

Posted 3 years ago

Dear Martyn, Thank you for your feedback. Our Customer Services Team received a call requesting to put the account on pause whilst it could not be used, and given the circumstances we have gladly done so for the period you mentioned. This will be reviewed nearer the time, so you are not losing any of the time on the account. We do offer a discounted rate if you choose the Annual Plan. If there is anything else we can assist you with, please do not hesitate to ask. Warmest regards, Lifeline24.

Posted 3 years ago

“Easy to install and test, Very happy with service”

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Posted 3 years ago

Dear Dorothy, Thank you for your kind review. I am pleased to hear that you are very happy with the service and found your alarm easy to install and test. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Delevered in less than 24hrs. Instructions for set up and testing very simple and concise.”

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Posted 3 years ago

Dear John, Thank you for leaving us your review. I am pleased to hear that you have found the instructions for the setup and testing to be simple and concise. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“So Far so good! All set up, with easy to follow directions. One suggestion for when advising new customers. I tried to find the form unsuccessfully as it is not available on your website, contacted for help in finding the form on line, the operator was unable to suggest where else I might find it and could not help. Today, not having received any e-mails from you, I had a brainwave and checked my 'junk mail box' and there they were! My suggestion is that when operators are faced with a similar quandary, they advise the person to check their 'Junk mail'! All tested successfully and I appreciated the cheerful reassuring voices of the 3 people I spoke to. Thank you.”

Helpful Report

Posted 3 years ago

Dear Joy, Thank you for your review. I am pleased to hear that you found the setup easy to follow and our friendly team to be cheerful and reassuring. I will ensure to pass on your comments regarding us recommending to our customers that they double-check in their spam folders. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“I have no idea whether or not this unit works because an important item (specialist phone lead) was missing from the package, so after wasting numerous hours trying to connect it, this item had to be ordered seperately. My mum is still without cover.”

Helpful Report

Posted 3 years ago

Dear Janine, Thank you for your feedback. I am very sorry to hear that you did not receive the phone cable with the rest of your system. I am very disappointed to hear this as it is definitely not the level of service we aim to provide. I have escalated this complaint to our Senior team so they can investigate how this may have happened. I can see that you have since been in touch with our friendly Customer Service line who have organised for the cable to be sent to you straight away. We have also added a month of free service to the account to ensure that you have not been paying for time you have not been able to use. Again I would like to apologise for any upset or inconvenience this may have caused. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Very good service quick and easy”

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Posted 3 years ago

“Just received equipment and set up successfully. Hope we don't need to use it. Excellent peace of mind for family and myself”

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Posted 3 years ago

Good Morning, Thank you for your kind review. I hope the alarm continues to provide you all with excellent peace of mind. Please do not hesitate to get in touch should you require any further assitance. Kind Regards, Rebecca

Posted 3 years ago

“arrived quickly was easy to set up as good clear instructions included, testing was simple and staff were helpful”

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Posted 3 years ago

“New to this project, I was impressed by the efficient way you dealt with all my queries and the help given during the installation. Thank you all again. Alan”

Helpful Report

Posted 3 years ago

Dear Alan, Thank you for your kind review. I am pleased to hear you have found our team to be efficient and helpful regarding the installation of your system. Please do not hesitate to get in touch should you have any further queries. Kind Regards, Rebecca

Posted 3 years ago

“Easy request form, next day delivery, easy setup and system check. Call Handlers very helpful and pleasant. All up and running within 24 hours, excellent”

Helpful Report

Posted 3 years ago

Dear Anne, Thank you for your kind review. I am pleased to hear that you have had a positive experience with setting up and checking your system. I will ensure to pass your positive comments on to our helpful call handlers. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“very quick response with enquiries via email and phone,polite members of staff,punctual delivery of alarm”

Helpful Report

Posted 3 years ago

Dear Christine, Thank you for your kind review. I am pleased to hear how helpful our staff have been with your enquires and that you received the alarm punctually. Should you have any further queries please let us know. Kind Regards, Rebecca

Posted 3 years ago

“Box has arrived so I drove down to set it up. No phone to unit cable. No button. No lanyard or wrist strap So far not great!”

Helpful Report

Posted 3 years ago

Dear Harry, Thank you for getting in touch and for bringing this matter to our attention. I am very sorry to hear of the problems you have experience with your new order. This is certainly not the level of service we aim to provide. I can see you have been in touch with our Customer Service team who have been able to send your replacement equipment out with next-day delivery. As a goodwill gesture, a month of free service has been added to your account. Again, I would like to apologise for any upset or inconvenience this may have caused. Please do not hesitate to get in touch should you require any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“The unit arrived within 24 hrs, set it up. Tested, the red button, fob. Spoke to two, lovely ladies Can go back to work now knowing my wife is ok. Brilliant”

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Posted 3 years ago

“Bought the fall monitor for my mother in law . Set up and testing was very easy and the response test calls were clear and easy to understand with the lovely friendly agents. This purchase will give us all that extra peace of mind .”

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Posted 3 years ago

“good delivery good service”

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Posted 3 years ago

“Although this was not for myself, I was very happy with the service I received and the speedy follow through on delivery.”

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Posted 3 years ago

“I bought the fall detector one for my 93 year old father. It’s so easy to set up, the wrist band is very light and the system really easy to use. Really recommended .”

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Posted 3 years ago

“Ordered one day arrived next day Easy to set up and within the hour tested successfully Full 100 metre range Gives peace of mind”

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Posted 3 years ago

“My mother in law, had just taken residence at a very good care home. At 99 the quality of your product has opened up a much needed channel of contact in these Covid days. Thank You.”

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Posted 3 years ago

“Equipment was sent next day, straightforward to set up and test. Very pleasant staff and very helpful”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews