LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used lifeline for several months now I can recommend.”

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Posted 5 years ago

“Like other customers I have had a problem when trying to cancel the contract which automatically renewed. I feel a renewal reminder should have been sent. I have placed a merchant block on this company through my credit card company.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. I am very sorry to hear you did not receive a renewal notice from us. Our policy is to always send reminders in advance before renewing a subscription. Unfortunately, I have been unable to locate your account. For further assistance please contact our friendly customer service team so we can ensure that your reminders are being sent to the correct address. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“I bought the wrist alarm for my mother and before she'd had it very long she needed to use it to summon help following a stumble which left her more weak and wobbly than usual. I was impressed with how easy it was to install the alarm and test it. Thank goodness it worked!”

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Posted 5 years ago

“Although the system worked as it should, make sure you read small print and only pay monthly.In the event of death, unlike most insurances there is no refund for the balance if paid in advance. They will only transfer the unit to another person. When customer services were told my mother in law had died, they did not even did not even acknowledge the fact.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I am sorry that our refund policy did not meet your expectations. Our refunds are processed on a case by case basis. Unfortunately I have been unable to locate your account. For further assistance please contact our friendly customer service team. We are able to offer a discounted rate on our annual subscriptions but provide customers with the option to pay on a monthly plan should they require more flexibility. This is laid out clearly in our terms and conditions. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“Very easy to apply. Extremely fast response and delivery even over a holiday period.easy to activate”

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Posted 5 years ago

“Quick and well spoken on the phone very helpful. It's peace of mind for our parents that they can get help quickly.”

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Posted 5 years ago

“Cancelled an annual plan more than a month in advance, as requested. Long story short, there are far better, far cheaper solutions which don't require strange (chargeable) calls being made every month "for testing purposes"... for which Lifeline blamed BT! To be clear, I accept the box needs to confirm it's working every month, but that requires a single call and a few packets of data... not 4/5 calls a day at 13p per minute. Lifeline called repeatedly throughout the next month asking for the equipment back. The contract expires on 04/01/20, so I'll return the alarm after. Today, another call. "If we don't get your equipment back before your contract expires, we'll debit the full amount off your card". I explained that's not how contracts work and told her they didn't have permission to debit the account again. "We have a card on file anyway, so it'll be taken from that. Oh, its expired... so we won't be taking anything further" I can't comment on the service itself, as we've thankfully never needed to use it. However, with alternatives which work everywhere (not just at home) costing less than half of this service (and it's a one-off payment, not a contract), I fear you're simply paying for someone to sit behind a phone *if* you ever need to push the button. Not a bad business model, thinking about it.”

Helpful Report

Posted 5 years ago

Dear Paul, Thank you for your feedback. I am sorry to here the alarm did not meet your expectations. The alarm works the similarly to a standard telephone, meaning that any calls made to and from the box appear on your phone bill. This will be the same regardless of the personal alarms provider as alarms must be tested regularly to comply with industry standards. We will never charge our customers to make emergency calls to us. As the alarm is provided on a rental basis your account remains open until the equipment has been returned to us. Our team have been in contact with you to aid with the return of the alarm in order to fully close your account and to avoid any further charges. As per the terms of the contract you are responsible for paying the rental of the alarm until the unit is returned to us. Therefore until we receive our rented equipment back your contract is not cancelled. Our alarms help thousands of customers nationwide to remain safe and independent within their home and have proved to be life saving for many people. I am sorry to hear that the alarm was not suitable for you. I would like to apologise on behalf of Lifeline24. It is never our intention to inconvenience or upset our customers. Your review will be passed on to our management team and the team member you spoke with will receive further training. I hope to have provided some clarification. However, please do not hesitate to get in contact should you have any further issues. Kind Regards, Lifeline24.

Posted 5 years ago

“Works as intended”

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Posted 5 years ago

“Very Easy to Place an order, very simple to get Delivery to a different address, All the kit was Simple to understand and easy to install, the form filling Online option was easy to complete and set up with the aid of the on-line forms, Delivery was Prompt even during the christmass holiday after ordering on Christmass EVE, the product is simple to install complete with instructions in the box, and testing was great works absolutely the way it says, this has given my elderly neighbour the piece of mind and a new freedom to live at home un assisted in her own environment in the place she wants to be, in the knowledge that she has first responders just a button click away, compliments to the support team and all involved fantastic quality product and quality service, the best decision made for anyone who could use or need this system and service, summary Excellent, system - service - set up and testing- and care with a real person to talk to even if you make a mistake they help all the way 365 days a year 24/7 Brilliant”

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Posted 5 years ago

“Hi, the supply and testing procedure for the alarm and the proximity sensor and amie button were excellent. The supplied keysafe however is a disappointment and is of a much poorer quality, please look at your suppliers, I could have (and have for myself) bought a significantly better and more secure keysafe for almost half the price - albeit price is and was not a consideration- had this been better I would not have hesitated in giving a review of 'very good'. Many thanks Tony Stanier”

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Posted 5 years ago

“Quick delivery and easy set up”

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Posted 5 years ago

“I ordered the Lifeline for my 92 year old mother when she came home from hospital following a fall. It is reassuring to know that she can get help in an emergency simply by pushing the button. All the staff I spoke to on the phone were knowledgeable and helpful, ensuring that every need was met and that contact details were given should there be any queries.”

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Posted 5 years ago

“Online ordering was easy. Ordered by 6pm and in our hands before 10am the next day. Simple to set up and now my l have a way to call for help if I should ever need to. Definitely gives us all some peace of mind.”

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Posted 5 years ago

“Ordered and delivered when it said it would be. Ordered it for my mother who was taken into hospital just before Christmas. I know it will give her the confidence she now requires.”

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Posted 5 years ago

“Having had a fall I now feel confident that help is at had”

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Posted 5 years ago

“Excellent service from initial helpful telephone inquiry, placing an order, speedy delivery and easy installation - thank you.”

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Posted 5 years ago

“Prompt delivery. Great customer service and very helpful when setting up the device.”

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Posted 5 years ago

“I Arranged Lifeline 24 for my mother. She lives alone, and it’s brought peace of mind to her family, in knowing that she has a reliable back-up 24 hours a day.”

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Posted 5 years ago

“We decided to get mum a lifeline 24 to aid her independence. Set up was simple and the operators in the end of the phone were very friendly and were clear and easy for mum to understand. A big weight off mine and my sister's mind to know mum can remain in our family home and if needed help is just a button push away. Thank you”

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Posted 5 years ago

“After father hospitalised with no assistance,Lifeline will bring peace of mind as help is only a button push away.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews