LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,746 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have just had a lifeline 24 installed and I'm very impressed with the service. I hope I'll never need to use it but have the security of knowing it's there if I need it”

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Posted 2 years ago

“Investigated on website and then telephoned to make order when customer services were helpful in clarifying my queries - ordered and the pendant came next day as advertised. Easy to set up and test.”

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Posted 2 years ago

“Very helpful people on the phone, and the unit was delivered promptly. Setting up is very easy. My only problem is that the instructions don't explain what all the lights mean.”

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Posted 2 years ago

“Great peace of mind”

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Posted 2 years ago

“My 94 year old cousin spent 48 hours on the kitchen floor as the pendant alarm didnt work. Unfortunately Lifeline didnt work out the pendant wasnty working until after the accident. This will have accelerated her death.”

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Posted 2 years ago

Good Morning, Thank you for leaving us your review. On behalf of all of us at Lifeline24, I am so sorry to hear of this recent incident. Our thoughts are with you during this difficult time. I can see that you have been in touch with our Customer Relations Department who have forwarded this matter to our Senior Management Team. You can expect to hear from them within 5 working days. Again, I am so sorry to hear about the issues with the equipment. In the interim, if we can be of any further assistance, please feel free to contact us again. Kind Regards, Ash

Posted 2 years ago

“The setup guide didn’t match the product. Ie it said to press the big red button that isn’t on the wrist band. However customer service on the phone was prompt, and explained all the step we needed to go through to test the alarm.”

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Posted 2 years ago

“Very helpful and friendly people to deal with.”

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Posted 2 years ago

“I purchased the pendant that plugs into the main not the telephone, it worked well. Then I tried the gps pendant the first one didn’t work and the second pendant was not much better it only worked well at home this was due to our patchy signals. . Both those have been returned.”

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Posted 2 years ago

“Feel very safe and confident after a fall”

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Posted 2 years ago

“Very impressed great service. Lovely people answering it very helpful. Now feel safe and secure”

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Posted 2 years ago

“Dear Sirs, I am extremely pleased with my Lifeline fall detector. I had to return part of it but have had it very quickly replaced by your very polite helpful staff who also guided me through the programming. Thank you, Julia Platts”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Looks good. Gives confidence but have lost book of instruction . Could you send me another one please.”

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Posted 2 years ago

“Very friendly and extremely helpful polite service Well done to you all and thank you so much, I now feel my dad is in safe hands should he need help in an emergency and we are not around, what a wait off our shoulders. Thank you all”

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Posted 2 years ago

“I will be pleased too write a review when I receive a watch I can wear!!! Both the watches you sent me have the buckle side of the strap round the wrong way !! I have returned one for your comments .If I cou!d take it off and turn it around I would but its too tight.I await your reply and hopefully awatch I can wear Regards. Pat Bonwick”

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Posted 2 years ago

Dear Patricia, Thank you for leaving a review today. I am sorry to hear that you are having continued issues with your Lifeline24 Alarm Equipment. I have arranged for a member of our Customer Service Team to get in touch with you to arrange something more suitable. If you require any further assistance, please do feel free to contact us again. Kind Regards, Ash

Posted 2 years ago

“Appalled with such a large increase of 40% per month for my parents alarm(21.91 to 30.58). No notification about increase just taken on my recurring CC”

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Posted 2 years ago

Good Morning, Thank you for leaving a review today. I am sorry to hear of this recent increase on your renewal. To resolve this matter for you, I have arranged for a member of our Customer Relations Team to contact you to discuss your renewal in greater detail. Additionally, I have frozen the renewal price on your account to £21.91 and added a month of free service. If you have any further questions or queries, please feel free to contact us again. Kind Regards, Ash

Posted 2 years ago

“This is for my 88 year old Mum and it’s given me great peace of mind. Staff are very helpful and reassuring.”

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Posted 2 years ago

“Very very helpful on the telephone setting this up. Thank you very much, will recommend to others”

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Posted 2 years ago

“I am very pleased with the Lifeline 24. I have extremely sensitive itchy skin and was a bit concerned that it would aggravate this but in fact it is very comfortable on my wrist and very lightweight so that I am quickly getting used to it and after only a week hardly notice that it is there.”

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Posted 2 years ago

“I had a bad fall in the garden and couldn’t get up It left me tromotised and I lost my confidence The lifeline has restored my confidence Many thanks Catherine”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,746 reviews