LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,836 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,836 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a fall this afternoon and am blown away with the response from LifeConnect. I was in the garden but could hear the response team calling me although they couldn’t hear me. Having only had my alarm for a week I am so impressed especially as I didn’t press the alarm. The Fall Detector is worth its weight in gold!”

Helpful Report

Posted 7 months ago

Hello Barbara, Thank you for taking the time to leave a review. We hope you are recovering well after your fall and are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Very polite and helpful which has given me confidence that should lifeline be needed they are there for me as I live on my own.”

Helpful Report

Posted 7 months ago

Hello Janet, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Jos was the perfect person to deal with, everything was clearly and expertly explained and he was so warm and polite. Thank you”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“We got a fall bracelet for our mummy. Couldn’t fault the company. She kept setting it off but the company was very understanding. We let them know she was taken into hospital within 1-2 weeks of having and paying over £300 for this service. However whilst in hospital we got devasting news. Palliative care was to take place on her return home. We rang the company to say this wasn’t working for us. We asked if it could be returned for a refund. We were told oh no you can return it but will not get anything back. Did we have another elderly relative we could use it on !!! Disgusting service talk about preying on the vulnerable !!”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you were dissatisfied with the cancellation policy as it currently stands. I have sent you a private message via email in the hopes of bringing this matter to an amicable resolution. Best wishes, Ash Lifeconnect24 Administration.

Posted 7 months ago

“Life Connect was recommended by my friends Mr & Mrs Keith Scott who both wear personal alarms and assured me that you provide good service and efficiency”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Much simpler to set up and use than the previous spec.”

Helpful Report

Posted 7 months ago

Hello Violet, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“My landline tel=0208 658 2662 my mobile number = 07415163597with kind regards cornelis”

Helpful Report

Posted 7 months ago

“This site is vety helpful.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support. Kind regards, LifeConnect24

Posted 7 months ago

“I feel very safe I was on the floor for 51/2 hrs that what made my children look into a alarm”

Helpful Report

Posted 7 months ago

Hello Mary, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel safe. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Your team were excellent when I fell and needed to use the alarm. They could have saved my life!”

Helpful Report

Posted 7 months ago

Hello Kathleen, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“My unit was affected by lightning strikes and so it was not working. One call and a day later a replacement unit complete including personal wrist button was received by post. I now have the reassurance back that i am protected.”

Helpful Report

Posted 7 months ago

Hello Peggy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“I spoke with Matilda which was much better than arranging on-line. She was very helpful & made sure we got the best price for my mum. I haven't set up the system yet but it sounds pretty easy. Hopefully all of the staff are as pleasant & engaging as Matilda.”

Helpful Report

Posted 7 months ago

Hello Andy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Matilda made the process so simple. We will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Jos answered my initial telephone and explained the service extremely clearly and was a Very good listener to my questions and comments which he answered with patience and clarity.”

Helpful Report

Posted 7 months ago

Hello Pat, Thank you for taking the time to leave a review. We are pleased to hear that you satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“The service provided when ordering the alarm & pendant was second to none, including the setting up etc. However my mum had Alzheimer’s & would not wear the alarm. The contract was cancelled prior to the renewal date, however at the end of March Lifeconnect took £235 from my mother’s account. Unfortunately, my mum passed away on 18/3/24. The alarm & fob have been returned, along with death certificate & bank information as requested, but they still have not refunded the amount. There are no managers to speak to, the email they give bounces back, what is a very upsetting time is being made far worse by a company who ironically look after elderly & infirm people”

Helpful Report

Posted 7 months ago

Dear Charlotte, Thank you so much for taking the time to provide your feedback on your experience with LifeConnect24. We truly appreciate your kind words about the service provided during the ordering and setup process. We are sorry to hear about the difficulties your mum faced in wearing the alarm due to her Alzheimer's. Please accept our deepest condolences for the loss of your mum. We can assure you that this issue is of great importance to us, and we are committed to resolving it promptly. Our Customer Service Team has already reached out regarding this matter. Best regards, LifeConnect24

Posted 7 months ago

“Altjough I have never had to call lifeline in an emergency, it is reassuring to know that it is there should I need to call in the future.”

Helpful Report

Posted 7 months ago

Hello Elizabeth, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Lifeline24 are a brilliant company definitely would recommend them very friendly very professional in the Job they do”

Helpful Report

Posted 7 months ago

Hello George, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“Quick efficient service but we ordered on a Wednesday and asked for the delivery to be on the Friday. It was delivered on the Thursday when we were out and a neighbour had to take it in! Nevertheless all went well and installed in a satisfactory way. I thought there would be a wireless connection to our router. The size of the table on which the router is sited is small and not able to be moved or changed to a better position so impossible to fulfil the recommended one metre apart. Perhaps this should be clarified in the sales pitch?”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review and for taking the time to leave your thoughts on the Service. I am very glad to hear that you were satisfied with the majority of the Service you have received thus far and I hope for continued contentment well into the future. In order to make that wish more feasible, I am pleased to confirm that your comments on the less exemplary aspects of your experience thus far has been shared with the appropriate department for further discussion. If you require any additional assistance, please do not hesitate to contact us again in any matter that best suits you. Best wishes, Ash Lifeconnect24 Administration Team

Posted 7 months ago

“After installing the alarm, my Dad unfortunately pressed his button by mistake and the Lifeconnect representative was only too pleased to speak to him and reassure him that there was no problem. Excellent service so far.”

Helpful Report

Posted 7 months ago

Hello Jan, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

“A very good system gives me peace of mind”

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Posted 7 months ago

“We have only had Lifeline for a few days but it was used the next day as I had a fall. As the speaker is downstairs and we were upstairs at the time we were unable to talk to a helper but you got our neighbour to come and help so thanks .”

Helpful Report

Posted 7 months ago

Hello Mr and Mrs Stumbles, Thank you for taking the time to leave a review. We hope you are recovering well from your fall and are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 7 months ago

LifeConnect24 is rated 4.7 based on 7,836 reviews