LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“After having serious falls this is peace of mind”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Very poor customer service. Initially, the service was great. However, the auto renewal of the contract was not made clear. Money was taken from my account without notice, and the renewable price was 3.2x the previous year. Even after returning the previously unstated rental equipment, I have now had to take legal action to recover my money”

Helpful Report

Posted 8 months ago

Hello Andrew, Allow me to express our gratitude for you having shared your thoughts on the Service thus far. However, I must also admit my sadness that you have been unhappy with the experience thus far. I would like to assure you that all your feedback has been raised with the relevant department for further review. I can also confirm that a contact attempt was made earlier in the week with another to be done in due course. Best wishes, Ash

Posted 8 months ago

“Very speedy response. All set up and running in just a few days. Really helpful support on the phone. Highly recommended”

Helpful Report

Posted 8 months ago

Hi James, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and grateful to you for recommending us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Samuel was very helpful and extremely patient with us today Thankyou you deserve a medal Made everything so easy”

Helpful Report

Posted 8 months ago

Hi Lynn, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service Samuel provided and will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Unfortunately our initial experience with the system is not positive. The lifeline system was incorrectly setup and linked to the wrong customer records, this was picked up and amended in the testing phase. The following day the pendant was pressed in an emergency situation but there was no response from Lifeline and no family members were contacted, it found that the system had reverted to to the incorrect customer. The client fortunately managed to crawl to phone a family member and an ambulance was called and she was taken into hospital. Lifeline have assured us all records have been amended and on testing the box it does now appear to be working as it should.”

Helpful Report

Posted 8 months ago

Hello Susanne, Thank you for your review and for taking the time to share your thoughts on the Service thus far. Please rest assured that your feedback has been raised with the relevant department for further review. If anything else can be done to assist you in this matter, please do not hesitate to reach out to us so that we can resolve any future concerns as quickly as possible. Best wishes, Ash

Posted 8 months ago

“Efficient delivery, easy set up and fabulous response from the team when using the testing set up.”

Helpful Report

Posted 8 months ago

Hello Muriel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you have had a positive experience with us. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“very unhappy with this company when trying to contact it takes ages and then no one is able to answer questions put to them competently.”

Helpful Report

Posted 8 months ago

Hello Mr. Cowell Thank you for your review and for sharing your thoughts on the Service as you experienced it. I regret to hear that you were unhappy with the Service offered during your time with us and would like to assure you that a full report detailing your concerns has been shared with the appropriate department for further review. If anything further can be done to assist you with the closure of the account, please do not hesitate to contact us at 0800 999 0400. Best wishes, Ash

Posted 8 months ago

“happy with product easy to install”

Helpful Report

Posted 8 months ago

Hi Robert, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Excellent product, very easy to set up and all checked and working well.”

Helpful Report

Posted 8 months ago

Hi Linda, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Excellent service at set up. Very pleased so far.”

Helpful Report

Posted 8 months ago

Hello Karen, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“The fall alarm and service itself is excellent but be aware that if you pay for a year upfront and no longer need the equipment you do not get any kind of rebate for the months unused. My father went into a care home in December and despite me having paid for a year in August there was no refund. Not only that but today, having not yet returned the equipment, I received a demand for £210 for ‘lost equipment’. I called to complain that perhaps a reminder to return the equipment would be more in keeping with the ‘care’ ethos. A disappointing and upsetting end to our relationship and unfortunately would mean I would not recommend to friends and family.”

Helpful Report

Posted 8 months ago

Hello Michelle, Thank you for your comments on the Service and for sharing your experience for the benefit of others. I do regret to hear that you are unhappy with some elements of our cancellation policy and can confirm that I have shared your concerns with the appropriate department for further review. In the instance that any additional assistance is required, please do feel free to contact us at 0800 999 0400 so that we may do our best to comply. Best wishes, Ash

Posted 8 months ago

“I am very pleased with this service the assurance it gives me is just great I found out this just a few nights ago when I had to in the middle go to the toilet, on leaping back to bed I must have inadvertently trigger of my device Just amazing l was pleased about that However after wearing the necklace for some time I realised that I do not need Wrist device as well,is it now possible to cancel and return it Your very pleased customer Arthur I Gardner”

Helpful Report

Posted 8 months ago

Hello Arthur, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing the reassurance you were looking for. You can contact our team at any time by calling on 0800 999 0400, and they will be happy to help you with your enquiries. Kind regards, LifeConnect24

Posted 8 months ago

“Fantastic service and easy to set up. My mum feels a lot safer now she has her personal alarm. Her family are happy knowing she is just the press of a button away from getting help if there is a problem. Its very reassuring.”

Helpful Report

Posted 8 months ago

Hi Kevin, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Was recommended to this type of personal alarm system by a friend of my wife who works for the NHS adter my mum had a recent fall, and after speaking with James at Lifeline who was very helpful decided this was what she needed. The set up was very easy and the 3 test calls were answered within 30 seconds which gave us peace of mind. Hopefully she won't need to use it buy we know there's someone there if she does”

Helpful Report

Posted 8 months ago

Hi Elaine, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that it's providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Excellent service thankyou”

Helpful Report

Posted 8 months ago

Hi Lesley, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Very happy with service received although it was delivered on a different day to that requested.”

Helpful Report

Posted 8 months ago

Hi Jean, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and can only apologise that your alarm was delivered on a different day than expected. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“All the way through the set up your folk were on immediate relpy as to how to deal with a few local quirks. Unfortunately I did drop our handset which set of a very prompt check on our welfare--- luckily ok but very impressive service.”

Helpful Report

Posted 8 months ago

Hi Ian, Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service and that our staff could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Very efficient service and friendly on the phone. Thank you”

Helpful Report

Posted 8 months ago

HI Kirsten, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“Very helpful.”

Helpful Report

Posted 8 months ago

Hi Adrian, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 8 months ago

“So far I am pleased with it. My mother is still in hospital, so we are not using it yet. But have done a test and we are pleased. I could have got the same deal for £50 cheaper on line for the same deal. But I was given a £15 M&S voucher, so not too bad really.”

Helpful Report

Posted 8 months ago

LifeConnect24 is rated 4.7 based on 7,742 reviews