LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,845 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because it made me feel very safe and secure in my own home.”

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Posted 5 years ago

“Bought fot my mum. Very pleased. Easy to set up. Staff on the helpline very friendly helpful and polite. Whole system is very easy to use and gives me peace of mind that my mum is safe when im not there.”

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Posted 5 years ago

“Only a few days after instaling the alarm I had cause to use it and I couldn't be happier with the service, my family were quickly notified and an ambulance was called. It gives me great piece of mind.”

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Posted 5 years ago

“Cable not working waiting for replacement( 4 days) still not here phoned and said new one will be here Friday Paying for something we can’t use”

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Posted 5 years ago

Dear Ms Smith, Thank you for your feedback. I am sorry to hear that one of the cable you have received is causing interference on the line. Although this is by far not ideal, the alarm is still usable and can be activated should you have an emergency. I have checked our records and can see that you have spoken with our emergency call handler who has requested for the replacement cable to be sent to you right away by post, we are sorry to have learnt that it had not reached you. Your daughter has been in touch with our customer services team and has advised us that the cable had not arrived, we have arranged for another set of cables to be sent out to you immediately, these should reach you by Friday at the very latest. Please do accept our apologies for the inconvenience caused. In the meantime, if you would like to discuss this or we can be of any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“I recently decided to join Lifeline and as a silver surfer I was very impressed at the ease I was able to do this, the instructions on the video very easy to follow and I received all the equipment very promptly once again very simple and easy to follow instructions all went well and I was quickly up and running thank you I now have the peace of mind I wanted”

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Posted 5 years ago

“Ordered rapidly and arrived quickly. Wrong item received but quickly rectified luckily. Once set up the service has been very good and the staff are polite and speak clearly so they are very easy to understand. Peace of mind for the family and mum.”

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Posted 5 years ago

“It gave me the confidence that my elderly mother in law would get help if needed and remain in her home , where she wants to be!”

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Posted 5 years ago

“The survive was great and fast”

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Posted 5 years ago

“Lifeline 24 have been excellent in their response every time my 93 year old mother has needed assistance. This is an excellent service giving peace of mind not only to my mother but also for myself as my mother is never entirely on her own and feels very reassured that a constant 24 hour assistance is always at hand. I would not hesitate to recommend this service to anyone.”

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Posted 5 years ago

“Was very impressed from start to finish. Everything was upfront and easy to understand. Delivery next day was excellent, I thought it may be complicated to set up, so put it off for 24 hours. I needn’t have worried it went very well and everything went as it should with no interruptions to phone or broadband. Very easy and very successful, and the call center were very helpful. Well done everybody!”

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Posted 5 years ago

“Absolutely amazing service from easy to follow installation, set up & confirmation that we are up & running, such a piece of mind knowing there is always someone there to help me if the situation arises. Thank you Lifeline 24”

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Posted 5 years ago

“It is certainly security knowing I have a lifeline as I fell in the garden twice before I purchased it. I have no other experience as yet, I have only had it about two weeks.”

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Posted 5 years ago

“Wonderful service from first enquiry.My machine arrived within 24 hours fitted and tested in 15 minutes. I'd had a nasty slip few days before,and this has given me peace of mind 24/7.Super customer service highly recommend them.Many Thanks.”

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Posted 5 years ago

“Now that I have my new Lifeline24 alarm. I now have the peace of mind that I needed, so that I can feel safe at home.”

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Posted 5 years ago

“Thankfully not had to use it in anger yet, but purchase, delivery & set up were all very straightforward, The online chat feature & the operator during setup were very helpful.”

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Posted 5 years ago

“Easy to set up”

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Posted 5 years ago

“Easy to set up.”

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Posted 5 years ago

“very efficient service, very helpful and friendly staff. Good value for money for pendant and keybox”

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Posted 5 years ago

“Excellent service which allows me confidence that my father will be able to get help when he needs it”

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Posted 5 years ago

“Really helpful chat (Louisa) helped fast track my registration for my mum. Managed to register and activate and complete testing/setup in one day. Very please.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,845 reviews