LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Very good a prompt reply when pressing the predant. Very relieved to wear the pendant on the wrist. MArion Goodland”

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Posted 3 years ago

“Very easy to buy and set up, very efficient delivery of alarm and everyone on the end of the alarm seem very friendly. Hopefully this alarm will bring us peace of mind.”

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Posted 3 years ago

“Extremely helpful person on telephone who talked me through available options. Didn't realise that I could have system which I could use away from home which should be ideal for me...hope I don't have to use but peace of mind! Ordered in afternoon and delivered following morning. So far an excellent service. Many thanks!!!!”

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Posted 3 years ago

Dear Margaret, Thank you for your kind review. I am pleased to hear you are happy with the service you have received thus far. It is lovely for our team to receive positive feedback and I will ensure your comments are passed on. I hope that the alarm continues to provide you with peace of mind. Should you ever require any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“While l was happy with the service this company offered l have now had to cancel due my mum going to an assisted living home. She was only three months into this year’s contract yet they have refused to refund her the remaining nine months. I find this unbelievable especially as once the equipment has been returned they can supply this to another customer. She will no longer require this service so why no refund?”

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Posted 3 years ago

“It was delivered very quickly and really easy to set up. I now have peace of mind knowing that if my Nan needs help it is at her fingertips.”

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Posted 3 years ago

“Received the next day easy to set up”

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Posted 3 years ago

“Goods arrived next day as promised - set up was very easy - and testing went very smoothly”

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Posted 3 years ago

Dear Sue, Thank you for your review. I am pleased to hear that you received your alarm promptly and found the setup and testing to be very easy. Should you ever require any further assitance. Please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Unbelievably efficient!”

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Posted 3 years ago

“I have just received my life line today. My neighbour who suggested it for me connected it up and we tested it tonight. Natasha was loud and clear and I am now wearing my bracelet feeling much happier , knowing I can call someone if the need arises .”

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Posted 3 years ago

Hello, Thank you for your review. I am pleased to hear that you have connected and tested your Lifeline Alarm. I will pass your feedback on to our colleague Natasha to advise her of your kind comments. Should you have any further feedback or require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“The only concern I have is that when testing our alarm your representative said she would call us back after briefly testing our alarm and didn’t call back This did concern me”

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Posted 3 years ago

Dear Julie, Thank you for getting in touch. I am very sorry to hear that you were not called back as expected. Our Alarm Response team prioritises emergency calls so this may have delayed their response to your test call. However, this is certainly not our usual process. I have escalated your review to our management team to investigate what may have happened and ensure our colleague is provided with further training. Should you have any further concerns or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Thank you for your prompt service after ordering this duly arrived the day after placing order as promised. I as an 88yr old, certainly wouldn’t have been able to deal with fitting the equipment alone, so had to get help to get this done. The connection after all was done was efficiently Connected and now working.”

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Posted 3 years ago

Hello, Thank you for your review. I am pleased to hear that you received your alarm promptly and that you are now connected and working. Our alarms are designed as a simple plug-and-play system - this means they simply connect the same way a normal home phone does. Our technical team are available 24 hours a day should you have any technical queries. Should you ever require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“1000% better than the company I was with before I feel more safe knowing that your equipment works and does alot more than the other company's”

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Posted 3 years ago

Hello, Thank you for getting in touch. I am pleased to hear you have found switching to our system to be a positive experience. I hope that the alarm continues to provide you with a feeling of security and being safe at home. Should you require any assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“Thank you for your help am just waiting to receive the machine from you so I can get it set up”

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Posted 3 years ago

“Poor I returned the item as it did n okot coger my needs”

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Posted 3 years ago

Dear Bernie, Thank you for getting in contact. I am very sorry to hear that the alarm was not suitable for you. From looking into your account I can see that you have moved to a similar service provided by your local council. I can see that you have since returned our equipment and the account is fully closed. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“Excellent. Very efficient on all counts. Up and running wel Caroll”

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Posted 3 years ago

“Firstly I have just transferred my nan from 1 company to lifeline24 equipment turned up today 20/3/21 set-up was so easy we done all 3 test now we have a big garden so nan walked right to the end of her garden and pressed the pendant button...and it still connected to the box absolutely amazing customer care team and the equipment is top of the range its so clear you can hear every word the team say on the other side”

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Posted 3 years ago

Dear Julie, Thank you for your kind review. I am pleased to hear of your positive experience with the setting up and initial testing of the alarm system. I will ensure to pass your feedback on to our lovely Alarm Response team. Should you have any further feedback, please let us know. Kind Regards, Rebecca

Posted 3 years ago

“Lifeline 24 very helpful and quick. My name is Barbara Rivett not Ribbett”

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Posted 3 years ago

“Setting up the alarm was straight forward and seems to be working well, early days to give a full report. I will test again in one months time”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews