LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,748 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly I would say that I have arranged the life line for my mother. She is totally unable to set this up for herself. After it was delivered to her home, I connected the wires etc and then followed the process, the people on the other end of the calls were very helpful and explained what we needed to do brilliantly so thank you for that. I also fitted the outside key box. However, when setting the system up on line, I paid for a year including a set up fee, ( not quite sure what the set up fee was for apart from the calls after I physically connected the box etc) and within the process of applying had to arrange a direct debit. I had already paid for the year. So not entirely sure if the DD will take money from my bank even though I had already paid. I was able to use the internet help line to notify you of a couple of changes required as the key box code could not include 2 of the same numbers. This help was efficient. I didn’t know I couldn’t add the key code this until I received the box. So far however I have full confidence in having the system to help both my mum and dad, I felt pressured into setting up the DD and was unsure what the £35 set up fee was for.”

Helpful Report

Posted 3 years ago

Dear Neil, Thank you for your review and for bringing this to our attention. It is always beneficial for us to receive feedback so we can ensure the issues you have raised are made clearer to our customers going forward. The setup fee is a one-off payment that covers everything we do to your system to make sure it is ready to go when you receive it. This includes the linking of equipment, programming the system to call the correct numbers for our Alarm Centre, and rigorous testing of the alarm to make sure it works clearly and connects successfully. It also covers the administration costs associated with starting an account on our Alarm Centre's systems and any further administration or shipping costs for the lifetime of your account. We arrange our systems this way as it means you do not need to wait for an engineer. The alarm can be sent out with a next day delivery and plugged in immediately the following morning. Due to the current circumstances, we are unable to send anyone into our customer's properties to fit the alarm. Whilst generally this is not needed, I do acknowledge that offering an installation service could be helpful for many of our customers and I have raised this to our management team for further investigation. In regards to the Direct Debit, we typically arrange for an automatic subscription to avoid any breakages in the coverage and because the system is provided on a rental basis. However, should you wish, we can certainly cancel your Direct Debit and instead our accounts team can be in touch once a year. Should you wish to do so, please feel free to call our email our 24hour Customer Service line at any time. I hope this has provided further clarity. I am pleased to hear that you found our team to be friendly and helpful and I will ensure your feedback is passed to them. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Too soon to comment”

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Posted 3 years ago

“Great experience so far, really easy to set up with polite help from lifeline staff.”

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Posted 3 years ago

“Yet to be fully tested but test checks carried out very efficiently by the responders. This system must be less expensive than a care home or a hospital bed!!!!!!!”

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Posted 3 years ago

“We ordered the base unit, smoke detector and wrist fall alarm for our dad. After making the order by phone, everything was delivered the following day and was very easy to install. When testing the equipment, the Lifeline24 team were excellent. The equipment is simple and straight forward, and the base unit gives clear sound. From the research we did for home care equipment, Lifeline24 seemed to offer the most cost effective solution without complicated payments - the provider that was recommended to us by our local NHS was much more complicated and significantly more expensive.”

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Posted 3 years ago

“Thanks for being so helpful Setting everything up tomorrow with help from daughters”

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Posted 3 years ago

“Everyone I have spoken to seems very competent and responded very quickly An initial problem with the wrong alarm pendant sent was resolved by the next day”

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Posted 3 years ago

“My Mum paid for a yearly subscription, and our circumstances changed 6 months into the contract and we needed to cancel, and this company does not refund your subscription. They tell you it is because the annual subscription is discounted that you are only paying for 9 months, they still will not refund the amount of credit. When your customer base will be mostly elderly and or vulnerable people who may be on low income this is clearly a scam to make money on such people. I would recommend if you need assistive technology to contact your Local Authority who have a duty to safeguard our vulnerable members of society and will certainly not exploit those in need and will refer you to a reputable company that will have gone through a fair tendering process to ensure that their customers receive a service that protects them. For us as a family that all work in full time employment the monetary value of the refund was not important, just ensuring that our Mum is safe and well is paramount, but if you are considering this for yourself or your family member, I would reconsider.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for getting in touch and for providing us with your feedback. I am very sorry and very disappointed to hear that the terms of your contract were not made clearer to you. We certainly do not want to leave you with the impression that we are trying to scam our customers. The system we provide can be very important and even life-saving for many of our clients and we do feel a responsibility to be providing the best service possible. When taking out our Annual subscription we are able to provide a significant discount - unfortunately, we are only able to do this by organising the year in full. I have called you directly in the hopes of resolving your complaint. We were able to discuss your problems further and I hope I have been able to clarify the policy a bit further. As an apology and a goodwill gesture after learning that your agreement was not made clearer to you, we have been able to process a partial refund. Should you need any further assistance please call us. You can ask to speak to me directly should you wish to. Kind Regards, Rebecca

Posted 3 years ago

“Haven't had to use it yet, thankfully, but pleased that the range seemed very good as the test worked over much of my quite large garden.”

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Posted 3 years ago

“Easy to install, staff very helpful on set up call. Now I feel more confident moving round the house and garden, as I live alone and am disabled. Thank you.”

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Posted 3 years ago

“I ordered and paid for the lifeline over the phone but there was no order form but I have subsequently received and completed this. I just need confirmation that it is OK to install the lifeline. I could not complete the order form over the phone as it would not accept the order number.”

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Posted 3 years ago

“Received it in good time after I ordered it, really simple to set up and easy to use on the test runs , staff really helpful in the other end of the line”

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Posted 3 years ago

“Alarm came very quickly and setup was simple. Worked straight away and helpful call centre staff talked us through the tests. Very pleased”

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Posted 3 years ago

“Set up was really easy helpful people on the other end when we did the test The watch version is a bit bulker than I thought and the strap is quite stiff but i'm hoping this will improve as my mum keep wearing it. arrived next day as promised”

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Posted 3 years ago

“The people I have spoken to so far seem very efficient and friendly and if ever I need to alarm, I feel confident I shall be well looked after. I feel very confident that I have done the right thing.”

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Posted 3 years ago

“Easy set up straight from the box. Complete piece of mind for both my dad and his family knowing help is a button press away. Friendly staff also talk you through the setup.”

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Posted 3 years ago

“We have just started this but so easy to set up and everyone so helpful”

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Posted 3 years ago

“The staff have been very good and the whole system is very good value. I appreciate the fast delivery and easy setup. The only slight criticism from me is that the intercom could be louder, especially when the operator had her mic turned down. I am hard of hearing so struggle to hear well.”

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Posted 3 years ago

“Excellent customer service, easy to order & set up. Peace of mind that there is some one there to help if my Dad needs it. Will definitely recommend to others.”

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Posted 3 years ago

“Very helpful when I ordered my Lifeline through Simon . I placed the order mid afternoon,by the following day a midday it was delivered,what good service!”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,748 reviews