LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,845 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought this for my 93 year old mother who .lives with us. When we do have to go out and leave her it gives us peace of mind knowing she has her Lifeline, and gives mum the reassurance she needs when she is on her own.”

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Posted 5 years ago

“I feel much safer in my flat on my own knowing that I have support. The system was so easy to set up and the people at the other end of the alarm are helpful and friendly. It has made me so much more independent. Thank you.”

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Posted 5 years ago

“Excellent service delivered the following day. Set up was very easy thanks to the helpful staff.”

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Posted 5 years ago

“Every thing happened when they said it would. Needed help setting up I think the instructions could be clearer for we who are not technophobes! Very satisfied and enjoying feeling more secure.”

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Posted 5 years ago

“Not used the service yet,but easy to set up and test”

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Posted 5 years ago

“Quick efficient delivery and set up of equipment”

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Posted 5 years ago

“Doeswhatitsaysitdoes,turnedupontimesoallgood”

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Posted 5 years ago

“Work well, but they didn't phone back for set up as they said they would. Had to press button and all OK. We will see if they phone for their monthly check.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. I am pleased to hear that once you tested the alarm everything worked correctly. I apologise you were not called back as expected. Our monthly tests are automated and are performed remotely through the phone line. This means you will not receive a phone call from our Alarm Response Centre to perform this test. We recommend our users test their alarm once a month or whenever they experience a change on their phone line or power. This is performed simply by pressing the pendant you wear. Please do not hesitate to get in contact should you have any further queries or concerns. You can email us at info@lifeline24.co.uk or call on 0800 999 0400. Kind Regards, Anny.

Posted 5 years ago

“Excellent and speedy service. Easy to set up and staff very helpful during testing.”

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Posted 5 years ago

“Peace of mind knowing that by pressing the button help is on its way”

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Posted 5 years ago

“What an excellent service. The product is easy to install and set up. I will recommend this to many people.”

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Posted 5 years ago

“Wow, what fantastic customer service and what a relief knowing our mum is safe now. Thanks lifeline24”

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Posted 5 years ago

“Very efficient set up service”

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Posted 5 years ago

“Prompt delivery, easy set up, up and running after 10 mins and that includes the test call. Calls are answered promptly and courteously. Thank you Lifeline”

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Posted 5 years ago

“Easy from order to install, give the whole family peace of mind that mom is now safe and we can be contacted any time she needs us. Great service”

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Posted 5 years ago

“I have only had the life line for a week but the speed of delivery,the setting up process and the checking were all easy and speedy. Thank you.”

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Posted 5 years ago

“Very friendly, efficient service”

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Posted 5 years ago

“Set up for my husband, easy to set up and gives me peace of mind when I am not at home.”

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Posted 5 years ago

“We've sent item back cancelled subscription has it's no good to use”

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Posted 5 years ago

Dear Mike, Thank you for your feedback. I am sorry to hear that the alarm was not suitable for you. Looking into your account I can see that unfortunately, you were unable to use the alarm as you do not have a working phone line. Our alarms do require a phone line in order to make calls to our Alarm Response Centre. For customers such as yourself without a phone line, we can arrange a GSM alarm, which works similarly to a mobile phone. I am very sorry to hear that the alarm did not work for you. I apologise for any inconvenience this may have caused. Please do not hesitate to get in contact should you have any further queries or feedback. Kind Regards, Anny.

Posted 5 years ago

“I coulbn't believe how easy it was to set up my Lifeline 24”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,845 reviews