LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alarm arrived quickly as promised and was well packaged. Very easy to set up following the very straightforward instructions included. The test procedure was very thorough, speaking with a real phone responder who went through four different checks before she was happy that it was set up properly for our particular property. I queried the low volume and she immediately adjusted it to suit my mum who is hard of hearing. She said she could set it even louder if we wished but that wasn’t necessary. EXCELLENT ALL ROUND. Thank you all.”

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Posted 5 years ago

“Excellent people on the phones, very helpful, friendly and professional”

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Posted 5 years ago

“Seems great”

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Posted 5 years ago

“Very impressed the Lifeline 24 information, service and easy setup of device, but slightly disappointed that the pendant cannot be worn to bed in case of false alerts (which has already happened). The pendant should be designed in such a way that it can be worn in bed and cannot accidently be triggered by movement in sleep and relatives/responders have no need contacted in the middle of the night only to discover that it was a false alarm.”

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Posted 5 years ago

“Ordering online was very straightforward. The alarm was delivered within a couple of days. Installation of the alarm was a very easy process as clear instructions are provided with the alarm.”

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Posted 5 years ago

“This has allowed me to feel secure knowing that if I fall somebody can come to help me”

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Posted 5 years ago

“The press button works well and quickly and the people who answer when you are testing are always warm and friendly and helpful. The only negative comment I might make is that the key holder is not the easiest to get back into once the keys need to be put back after use.”

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Posted 5 years ago

“Helpfulness of staff”

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Posted 5 years ago

“Extremely prompt and efficiency delivery. Test calls where answered very quickly by friendly operators.thank you.”

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Posted 5 years ago

“Telephone control box and pendent arrived the day after ordering. My mother feels safe to stay in her own home now.”

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Posted 5 years ago

“Excellent service from ordering to delivery and set up.”

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Posted 5 years ago

“The pendant was not suitable for my mother as she could not press the button. The adapter that was subsequently sent out which appeared to be a belt clip, while enabling her to press the button, was bulky, sharp edged and uncomfortable to wear. It also made the button press too easily and went off unintentionally. When I returned the items before the end of the first week I had to chase for a refund but a fee of £30 was retained for configuring the alarm even though it should have been obvious from the questionnaire that my mother would not be a suitable candidate as she had arthritic hands.”

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Posted 5 years ago

Dear Josephine, Thank you for your feedback. I am sorry to hear that our alarm system did not meet your expectations. We support many customers that suffer from weak or arthritic hands. The easy press adaptor we provide is designed to help clients with difficulty pressing the standard pendant and is to be worn around the neck. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. I would also like to apologise on behalf of Lifeline24 for any upset or inconvenience this has caused. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.

Posted 5 years ago

“Very professional call centre operators, having lifeline for my grandfather gives me peace of mind that if anything happens he can quickly get help.”

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Posted 5 years ago

“Arrived on time and easy to install. Range allows my mother to work in her garden in the knowledge that if she falls help is at hand”

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Posted 5 years ago

“Peace of mind to let my dad live independently in his flat knowing if he falls or becomes ill the family can be contacted”

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Posted 5 years ago

“Super helpful staff at the end of the phone to guide you through and answer questions. Very quick service and easy set up! I feel better knowing my mum is wearing the Lifeline24”

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Posted 5 years ago

“Delivery was very quick and it was easy to setup. Calls are answered professionally and promptly. I have not been using for long but so far so good”

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Posted 5 years ago

“I called this morning to order an alarm for my 92 year old mother. Staff I spoke to were all helpful, knowledgeable and courteous and we are awaiting the alarm arriving tomorrow,”

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Posted 5 years ago

“From the very straight forward ordering online to the easy and informative setup this has been an easy necessary purchase. The tests carried out were answered very quickly and efficiently by very pleasant operator’s”

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Posted 5 years ago

“Prompt service , very helpful staff, no cause to use the emergency service yet thankfully!”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews