LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the alarm pendant over the telephone because we had a query. The employee was very efficient and helpful. We then immediately received a form on line to enter extra details, like medication. The next day the alarm arrived. It was easy to install and the company check that it is working correctly. So far we have had no problems and would recommend this company very highly.”

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Posted 6 years ago

“Took approx 6 weeks from point of sales to installation. Your set up is too focussed on internet which for a 93 year without such a service is somewhat difficult. Your letter of introduction never received due to incorrect address/postage?? The address for the unit was incorrect but finally reached destination. Whilst the call centre staff are friendly and customer focussed, company does not appear pro-active in ensuring follow up i.e., credit card details and initial call made but no follow up when customer set-up requirements not received after point of sale (as mentioned the letter never arrived). In addition, your service is expensive compared to others in this market place so would have expected better. Thank you Peter (Carer for Ken) 00 353 85 85 88 014”

Helpful Report

Posted 6 years ago

Dear Mr Snell, Thank you for taking the time to leave us a review. I am extremely sorry to hear of the time it has taken to get the alarm equipment set up and running. I can understand that the use of our online forms can be difficult for some elderly people. In these instances, it tends to be family members, friends or carers that help to organise the set up. When this is also not possible, we have the option of a paper copy for those that would find this more convenient. Our customer service team is also open 7 days a week to assist with any queries, they can be reached on 1 800 937543. With regards to the address, we always ensure all addresses are verified using an Eircode finder. If you would like us to investigate this with GLS further, please contact myself directly on the above number. We do offer a price match guarantee, if a customer receives a cheaper quote for the same service, we will match it. I would like to thank you again for your feedback, and I apologise for any inconvenience that has been caused. If there is anything more I can do for you at all, or if you would like to discuss the experience further, please don’t hesitate to contact me on 1 800 937543. Kind regards, Philippa

Posted 6 years ago

“First phone contact with Sarah was excellent and very helpful. Product was delivered swiftly and with precise instructions. All staff involved were courteous and helpful. Highly recommended.”

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Posted 6 years ago

“I purchased Lifeline 24 for my father who lives alone & has poor mobility. Lifeline has given me peace of mind that if he falls he will receive help quickly. Lifeline 24 came with clear instructions, was easy to install & the operators checking the equipment were helpful & efficient. Lifeline 24 is a fantastic product and for my father being housebound it literally is a lifeline to the outside world when he needs urgent help.”

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Posted 6 years ago

“I made a call with a few questions before I purchased the system and I was impressed with the help the lady gave me and was assured that I was getting the best service for my Mums needs”

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Posted 6 years ago

“Delivered very quickly and was well packed. Was very easy to set up.”

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Posted 6 years ago

“Found the whole process very easy, apart from having to get new microfilter as we have Broadband. Gives great peace of mind that my husband is able to alert someone whilst I am not there.”

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Posted 6 years ago

“Gives sense of security and comfort”

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Posted 6 years ago

“So easy to set up for my Mother In Law. Great to know she has help if required 24 hours a day. The Help Line person were very polite and professional in setting it all up for us. Thank you.”

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Posted 6 years ago

“I hope my Mother never has to use it, but even though l live 5mins down the road it gives me peace of mind”

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Posted 6 years ago

“Prompt delivery, easy install and self testing”

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Posted 6 years ago

“everything was fine quick delivery settin”

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Posted 6 years ago

“put my mind at rest also mums knowing see got help if needed”

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Posted 6 years ago

“The night I ordered the system my granddad got rushed to hospital and got told he had terminal cancer. We therefore had no need for the system we had just ordered. I telephoned to explain and a lovely lady called Laura said we could return the system immediately for a full refund. Refreshing for a company not to reel out a load of T&Cs at you saying all the reasons why you cannot get a refund. Thanks”

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Posted 6 years ago

“We have still not received our alarm a week after ordering. So can’t comment on the alarm but delivery service is def not next day!”

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Posted 6 years ago

Dear Tina Eaton, Thank you for taking time to leave us a review. I am so sorry to hear that your alarm did not arrive the next day as expected. I can confirm that it was dispatched using a Royal Mail 24 service on Thursday 26th April, and so should have arrived on Friday 27th April. I apologise that this was not the case and will ensure that it is raised with Royal Mail as this does not reflect the level of service that we wish to provide. I hope that you have now been able to complete a successful test call and please do let us know if we can be of any assistance. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“It was so easy. I initially contacted Lifeline by telephone and ordered the system over the phone. It’s actually for my mum who is staying with us while waiting for a hip replacement. Once mum goes home we can transfer the device to her own home too. The package came as promised 2 days later and my husband set it up ready for mums arrival. Now we feel safe knowing mum can call for help whilst we are out at work thank you.”

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Posted 6 years ago

“within a few seconds of putting the call through a member of staff answered and they was very freindly when i put a test through i feel they will be very helpful to me.”

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Posted 6 years ago

“It was delivered the next day and was easy to install. Does provide another level of protection just in case anything should happen and, therefore, peace of mind.”

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Posted 6 years ago

“Great service and set up”

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Posted 6 years ago

“Speedy proficient service one problem solved in ine short call”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews