LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“First alarm was sent incorrectly Second alarm was sent with wrong plug And still waiting after one week for correct plug. Sort it out guys Very disappointed”

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Posted 2 years ago

Dear Angela, I would like to thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that your expectations for the Service has not been matched by your experience. I can confirm that I have arranged for a member of our Team to contact you regarding this matter and my records indicate that a resolution has been reached. If you require any additional assistance, please feel free to contact us again. Kind Regards, Cordelia

Posted 2 years ago

“The staff at LifeConnect were very helpful both during my initial telephone call and setting up and testing the alarm.”

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Posted 2 years ago

“Easy set up and helpful staff”

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Posted 2 years ago

“Very prompt service. One day problem solved.”

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Posted 2 years ago

“Peace of mind”

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Posted 2 years ago

“Very quick and easy from start to finish of set up..highly recommend.”

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Posted 2 years ago

“The service is first class and any queries answered straight away.”

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Posted 2 years ago

“Ordering was simple , setup form simple if you have basic computer skills , it was plug and go as stated , test calls answered quickly . Only comment I had hoped the fob would be supplied either neck worn or wrist warm the default supplied is neck warn”

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Posted 2 years ago

“First enquiry was made phone answered quickly by a very polite gent who knew what he was talking about. Delivery arrived 2 days later as promised and we set it up. 91 year old other mother pressed her alarm and within seconds answered by control room. Mother could hear and understand the person in the control room. That first experience alone made my mother happy and confident for alarm to be used as we had to wait such a long time with our old company to answer just a pendant test call. Very happy with new alarm and service. Thank you”

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Posted 2 years ago

Dear Neil, Allow me to express our gratitude that you have taken the time to leave your feedback on our Personal Alarm Service. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Alarm. It is our stated goal to be able to offer the highest quality level of care to all our clients and our Team will be delighted to hear that they have been able to provide peace of mind to your Mother. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

“Service and efficient is excellent. I ordered an item and is was delivered promptly with no issues. A shout out to customer service who are always professional, understanding and efficient. Thank you Frances T”

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Posted 2 years ago

“The reason for this review is that I previously I had received an email to renew the annual subscription. Subsequent to that email and renewing the subscription, I have received acknowledgements of my Order for a "New" Lifeline, not for a renewal of the service. This review is all about a physical delivery by a courier/post which isn't relevant. So assuming the annual service continues, for which I have had no confirmation, then the service by Lifeline is OK. The questions below are irrelevant and Lifeline needs to work with you so that irrelevant reviews are not sent to existing customers and appropriately worded emails are sent out to indicate that the service has been renewed and not that a new unit has been sent !!!”

Helpful Report

Posted 2 years ago

Dear Myra, I would like to thank you for providing us with your feedback at this time. We welcome comments of any nature, as they facilitate the improvement of the Service and allow us to provide a higher quality of care to our customers. I am sorry to hear that our messaging around this matter has been confusing. I would like to reassure you that the matter has been raised with the relevant departments. Kind Regards, Cordelia

Posted 2 years ago

“Very happy with my lifeline. Bit difficult trying to set up being registered disabled but managed to get a friend to connect for me.”

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Posted 2 years ago

“I was impressed with the service provided when making the order, and how easy it was to install.”

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Posted 2 years ago

“The personal alarm for my husband Norman , is a great rice of mind , for us ,”

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Posted 2 years ago

“Amazing service. Had a small problem. Tech support suggested a home solution. Tried that and not resolved. Immediately swapped out the base station. New unit arrived within 24 hours. Free post label included , installed tested, repacked and sent faulty unit back all in under 48 hours.”

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Posted 2 years ago

“Having lost my partner who was my carer 3weeks ago, l needed some security as l'm prone to falls. My Mother-in-law used lifeline and was very happy with it,.”

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Posted 2 years ago

Dear Linda, I would like to thank you for taking the time to leave your feedback regarding the Service. We appreciate comments of any nature and I will be sure to promulgate your words with the appropriate departments. I am gladdened to hear that your experience with the Lifeconnect24 Service has been so positive. It is our expressed goal to provide security to all those who require and we are gratified to hear that we have been successful in this instance. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Simple to set up once I got me head around which wire to connect to what socket, fall sensor works great, just trying to stop my Mother using it to call me for silly things such as move my cushion, or scratch my foot? Smoke alarm fitted yesterday but I am not sure how to test that with the system?”

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Posted 2 years ago

“Really quick delivery, easy set up and testing.”

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Posted 2 years ago

“Everything was delivered complete, correctly and quickly. The staff who helped with the testing were competent, kind and helpful. Thank you for giving us peace of mind.”

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Posted 2 years ago

“Excellent service and most pleasant staff.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews