LifeConnect24 Reviews

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Informative, helpful, prompt”

Helpful Report

Posted 8 years ago

“Provided me with a great confidence boost, everything has worked well so far apart from incoming calls on the landline which were not answered when I pressed red button so I found myself talking to your call centre instead with a false alarm call, I'll get the hang of it, I'm sure.”

Helpful Report

Posted 8 years ago

“Excellent”

Helpful Report

Posted 8 years ago

“The service offered was fantastic. The staff were extremely helpful and obliging. An unfortunate circumstance arose with my father being hospitalized and as he is my mothers carer this meant that she would be left unattended for short periods of time. Living locally to Norwich i noticed that one of your outlets was based in Norwich and after speaking to a very helpful sales assistant at the office in Norwich (Hannah), the relevant paperwork, terms and conditions were discussed over the phone and the sent via email. I completed the paperwork and Hannah arranged for me collect the equipment that afternoon. A gentleman at the office checked my paperwork on collection and made arrangements for the system to be activated immediately. I went to mothers and set the system up, tested it and within the same day we all had peace of mind that Mum would have help at hand 24 hours a day. Overall a fantastic service from a helpful team. I would recommend Lifeline 24 to others in the same situation. Well done guys.”

Helpful Report

Posted 8 years ago

“Very quick and easy thank you.”

Helpful Report

Posted 8 years ago

“We were very impressed with the simplicity of the whole process. it was easy to order and delivered as promised the next day. Registration and set up was straight forward and we were up and running straight away, which gave us the immediate peace of mind we were looking for. I would recommend Lifeline 24 to anyone needing this kind of security.”

Helpful Report

Posted 8 years ago

“Friendly and helpful”

Helpful Report

Posted 8 years ago

“Very good service all round & very helpful people at first contact \& when testing”

Helpful Report

Posted 8 years ago

“Pricing on the website was misleading and not as clear as other providers. The 33p per day did not indicate that it had been calculated on the special opening offer of 3 months free and could be implied that this is the continuing cost. Also the 3 months free did not say we were paying for 9 months. It could be taken that the price indicated was for 12 months and a further 3 months was added without charge. Another site with a similar opening offer made this completely clear. When the direct debit letter came indicating the renewal charge this was far more than I anticipated and I felt like reporting you to the Advertising Standards Agency.”

Helpful Report

Posted 8 years ago

“Overall experience of ordering and speed of receiving items and setting up of system was excellent. Only negative at present is lack of response to emails when I wanted to know why the annual payment was going from £119 to £154. Two emails sent and no reply in a week.”

Helpful Report

Posted 8 years ago

“.feel much safer living on my own”

Helpful Report

Posted 8 years ago

“Excellent in all respects. Fast delivery, easy set up, ladies on response team excellent.”

Helpful Report

Posted 8 years ago

“I was dealing with Sarah.. She was professional, helpful, Courteous, a pleasure to deal with”

Helpful Report

Posted 8 years ago

“Lifeline pack arrived on Monday after ordering late Saturday by my neighbour. Completed forms and returned them. Email received 2 days later to say that information had been received and I could call to complete set up. Set unit up without any problems and tested. Staff very helpful and polite, thank you Jeff for your help. No reason to press button yet but hopeful that the response will be fairly quick. Ordered this after I had a fall. Peace of mind that I will get help if I need it again.”

Helpful Report

Posted 8 years ago

“Quick and informative response meant I was able to order this and have delivery almost immediately.”

Helpful Report

Posted 8 years ago

“Easy to set up - very helpful staff - peace of mind for Mum”

Helpful Report

Posted 8 years ago

“The joining up process was quick. The equipment arrived when you said. Setting up was quick and easy. Thank you.”

Helpful Report

Posted 8 years ago

“it was all so easy to connect to it”

Helpful Report

Posted 8 years ago

“knowing parent can call if needing help”

Helpful Report

Posted 8 years ago

“I ordered my LifeLine24 on the internet it came the following day. It was very easy to install and the staff guided me through the set up process. I now have peace of mind that someone is there if I need them.”

Helpful Report

Posted 8 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews